Ds101
321 posts


@The_Oodie you guys can't even send a parcel or give appropriate comms at least set expectations for people, not we have no idea yet someone who ordered after me got their order in 3 days, its been 4 weeks and nothing, you just give generic responses
Poor customer service
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@The_Oodie @LizPerrin2 You won't and the 12 day turn around for contact is a joke, but yet they are still taking orders even though cannot fulfill the ones they have, I'm now down over £150 before Christmas for a Christmas present as they don't seem to understand how to put stock tracking on their site
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Hello Liz,
Thank you for reaching out to us.
We are very sorry that your order has not been delivered as of yet.
At the moment we are experiencing a temporary dispatch delay within the UK: theoodie.co.uk/pages/shipping…
All of our affected customers have been sent an email to notify them about this, and our teams are currently working around the clock to ensure that the impacted orders are pushed out as quickly as possible.
We completely understand that waiting for an order can be very frustrating, and can not apologise enough to you and the remaining of our affected customers for this inconvenience.
Please know that our customer care team is available at help@theoodie.co.uk for any further assistance you may need in the meantime.
We appreciate your patience and understanding, and again apologise that this has caused an inconvenience for you.
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@The_Oodie happy yo take money for items but give no clear timescales, especially when ordering for Christmas presents, have no clear method of contact as you removed the chat bot and your email is a 12 day sla, will I get my parcel for Christmas?
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@Ashy_slashee @Ashy_slashee I was torn between this, my name is Bruce or bubba ho tep (or for cameo Darkman), too many good films
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@CeXSupport Why offer twitter or Facebook as only means of contact if no one will reply, also after being told the goucher was issued (can provide screen shots) I received a phone call to say 2 items aren't able to be taken but my voucher is now issued.
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@CeXSupport flat out having nothing but issues trying to understand what is happening with my credit voucher. Traded items that needed testing was told verbally it would be ready Sunday, nothing was heard so I went to the store and got told it would be issued and everything
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YouTube

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