CIS Durham Uni

We've identified a potential networking issue and are reviewing telemetry to determine the next troubleshooting steps. You can find additional information on our status page at msft.it/6011eAYPc or on SHD under MO502273.

Please be aware we are seeing impact from the incident below this morning, you may experience issues accessing multiple Microsoft products.

Please continue to check our news article on My Digital Durham as we will provide further updates. durhamuniversity.sharepoint.com/sites/MyDigita…

CIS have put in place mitigations to overcome the disruption to our services which were experienced across campus yesterday. Staff and Students should now be able to access IT Services as usual.

@ChangingIce @Caroline_Clason We have just released an update via our thread on this issue

We are experiencing campus wide IT service issues. We are working on a resolution and will provide a further update in due course.

Core IT Services are now restored and we continue to work on restoring remaining services, for updates read our news article at Incident - durhamuniversity.sharepoint.com/sites/MyDigita…

My Digital Durham - News article durhamuniversity.sharepoint.com/sites/MyDigita…

@Caroline_Clason @ChangingIce Update is coming shortly.

@ChangingIce @Durhamuni_cis Any point going into the office tomorrow morning? 🤔

We are currently investigating this as a priority and apologise for any inconvenience this may cause. (3/3)

During this time users may be unable to access any of Turnitin’s services and you may also find that submissions take longer than expected to generate Similarity Reports. (2/3)

We are currently investigating an internet wide issue, impacting numerous websites and services, including our own. (1/3)

@TurnitinStatus @HFoxhallForbes Hello, We are seeing reports in Durham. Students unable to submit.

@HFoxhallForbes The Turnitin service is fully operational, but as your request sounds urgent, please raise a support ticket by emailing tiisupport@turnitin.com with details of the issue. If you can message me back with the case ID from the confirmation email, I will expedite your ticket.

@TurnitinStatus is there a problem currently? I am getting an error message saying that the service is unavailable (again) but I desperately need to do some marking ...

@jonathan_steed @durham_uni Thanks for the great feedback. I will make sure this is passed onto the team 🙌🏻

Sometimes I complain. I am guilty. Today is not one of those days. I had a problem with Outlook caused by my having ACS and Uni accounts (email dead) and within 10 mins the IT wizards at @Durhamuni_cis provided by @durham_uni had remotely logged in and fixed it! Awesome support!

Incident affecting All University locations for CIS Services. dur.ac.uk/cis/servicesta…

Planned work affecting All University locations for multiple services. dur.ac.uk/cis/servicesta…

Where possible, staff and students should return to their place of residence, travelling as soon as possible. Stay safe!

CLOSED: Planned work affecting All University locations for HR/Payroll management system (Oracle HCM). dur.ac.uk/cis/servicesta…