EDF 🇬🇧

Today we’re launching our new campaign: Plug In, Pay Less. Right now, energy bills aren’t really working for anyone: Electricity is artificially expensive. And gas keeps us exposed to global shocks. youtu.be/pEU6Mo7y-zY

@HML87 Hi, sorry for the delay in arranging your appointment, this would depend on the availability in your area and any preferences you have on dates and times. If you decide to DM us we'll be happy to chase this up for you. Thanks, Lisa

@edfenergy Thanks Ashleigh. Not bothered about the DM part, just wanting to know how long it might be before an engineer can attend a property to deal with a smart meter that wasn't commissioned correctly? Is 8 months and counting the usual time this takes?

@edfenergy this is day 1 of messaging you on here daily until something is sorted. I won't be inboxing anything as all info will be provided (as has been provided in 6 months up to this point). 6 months and no resolution @Bionic_Business @EnergyOmbudsman @MartinSLewis thread..

@Rini78823 Hi, you should hopefully be able to send us a DM by following this link 👉 twitter.com/messages/compo…

@edfenergy I am unable to DM you it doesn't allow me to.

I do not recommend @edfenergy When things get difficult for customers they will limit the help they give you even though they provide an "EDF Energy Grant" for those with Disabilities, Vulnerabilities or Low Income Families. You're simply told to contact the #EnergyOmbudsman

@Valkyrie0744 Hello Valkyrie! Sorry you had this experience. Please DM us your account number and contact details. One of our team will review your case in detail and get back to you as soon as they’re available. Thank you, Gulsen.

@edfenergy why do the EDF FIT team not respond to emails and have no telephone contact number? Despite supplying the FIT tea m with everything they’ve asked for, they have not confirmed my FIT payment?

@Old_Wathonian Hello Steve! Sorry you had this experience. Please DM us your account number and contact details. One of our team will review your case in detail and get back to you as soon as they’re available. Thank you, Gulsen.

@edfenergy why is my smart meter not working?

@NigelConnolly3 Hello Nigel! We are sorry you had this experience. Could you please send us a message with your account number and contact details? Then one of our team members will review your case in detail and get back to you as soon as they are available. Thank you, Gulsen.

@edfenergy I have done this at least half a dozen times but nothing ever happens. Your customer service is terrible. ☹️

We were delighted to welcome the UK Energy Minister, @mgshanks, to Hunterston B earlier this week as he joined staff for the relicensing of the North Ayrshire site. The new site licence granted by @The_ONR to @NRServicesUK will come into force at the point of transfer and is a vital document that will enable decommissioning to continue. The site’s workforce of 246 highly-skilled people will also transfer from EDF to NRS meaning the retention of quality jobs at the site for years to come. You can read more about the relicensing here: ow.ly/CPRX50YwRyc

Hi Nigel, I'm sorry to hear you're waiting for an appointment to resolve the problem with your smart meter. This may be due to restricted resource availability in your area. Please drop us a direct message with your details and we'll look into this further for you. Thanks, ^Ashleigh

@HML87 @edfenergy You could fix mine at the same time @edfenergy . I'm also in Cornwall and been waiting since beginning of December when it was installed and has never worked.

Hi! I'm sorry to hear that the smart meter we installed isn't communicating and you're waiting for a new appointment from us. This can sometimes happen if there was an issue commissioning during the appointment or if the signal strength in your area isn't great. Due to restricted resources this is likely the reason a new appointment has not yet been secured. Please just send us a direct message with your details and we'll check for any update for you. Thanks, ^Ashleigh

@edfenergy The meter is already in, it's just not been set up correctly and we've been waiting since last September for someone to look at it. Amy idea why?

@tunavomit1 If you would like is to check anything for you, please send us a DM. ^Steve.

@edfenergy I have never been overdue! You text your customers that are in good standing, stop harassing me.

@edfenergy knock it off with the texting, I paid this morning you're bothering me now. I can't reply STOP you're noreply. STOP IT.

@tunavomit1 Hi, if you have made a payment to clear any balance due/overdue on your account you should receive no further texts. If you would like is to check anything for you, please send us a DM. ^Steve.

@edfenergy stop texting me!

@HML87 This would depend on the type of meter needed, your post code region and account eligibility. You can check in MyAccount at edfenergy.com/myaccount/, by calling 0333 006 9950 or by send us a DM with your full nae, full address and email address. ^Steve.

@edfenergy Hi Steve cheers for the response. Not after confidential info just wanting to see what the lead time on getting a smart meter appointment in the Cornwall area is please?

@HML87 Hi, if there is there anything we can help you with, please send us a DM. ^Steve.

@edfenergy Day 37 A fact about the number 37. 37 is the 12th prime number and is considered a "sexy prime" because it is 6 more than 31 and 6 less than 43.

Hi Gemma, the unit rates are falling on April 1st. Full details of the rates and the price difference will be detailed in the letter/email you have received. If you send us a DM with your full name, full address and email address one of our Energy Specialist will look into the Smart meter issue for you. ^Steve.

@edfenergy hiya I’ve had a notification to say my tariff is dropping from April 1st however upon comparison it looks like it has increased! Please can you check my tariff and that my smart meter is working!

@GingerSi2 Hi, I'm sorry to hear about the difficulties you've faced. Please reach out by DM so we can review your account and help resolve this matter promptly 👉 twitter.com/messages/compo… Thanks, Dave

@edfenergy Hahahaha ffs you guys are an absolute joke. You've even charged me for nearly £200 pound before I even moved into a property. And reported it to credit reference agency without me even consenting to supply. I am a vulnerable adult in fuel poverty, but EDF decided to bend me over.

For many vulnerable customers, a cold home isn’t just uncomfortable — it can be dangerous. That’s why we’ve invested £2.75 million to support more than 21,500 households facing fuel poverty across the UK. At the heart of our vulnerability team are colleagues like Marie Cox, Emily Haseler and Nicky Toze. Marie said: “Our Vulnerable Customers team work tirelessly to strike the right balance between making sure our funding makes the biggest impact whilst supporting those in genuine need. We want EDF to stand out for the support we provide to customers.” Using our vulnerability insights and energy usage data, we proactively identified thousands of customers who may not ask for help. Working with Charis Grants, we delivered two new initiatives to reach and support those who need it most. Our Winter Warmth Bundles were delivered straight to their door, including heat‑the‑person products and energy‑saving items. And for customers who tell us they’re struggling, our Winter Warmth portal gives them the chance to choose the support that works best for them, such as energy credits, food vouchers, heated throws, slow cookers and air dryers. Together, we’re helping more customers stay warm, safe and supported this winter. Photo L‑R: Marie Cox, Emily Haseler, Nicky Toze.

@IndieB78 Hi there, thanks for getting in touch. I'm sorry to hear you have experienced trouble reaching us. Please send us a private message with your details and we will look into this for you. Thanks, Ash

How can @edfenergy change my signed up tariff without my consent? I have email stating the tariff I will be on and someone switched it 10 days later to a higher tariff? I've been calling for days and to no avail. Complaint has not been answered for a week!

@slkinninmonth Hi, thank you for sharing your concerns. I'm sorry to here about the ongoing difficulties with your account transfer to EDF. Please send us a private message with your details and we will be more than happy to look into this further. Thanks, Ash.

Been in the process of moving Gas & Electricity provider to #EDF since Dec 2025 and they’re still saying they cannot find us on their system, even have signed contracts. Passed from pillar to post and no further forward. Absolutely appalling @EDFofficiel @edfenergy

@SunnydaleDreams Hi @SunnydaleDreams, I am sorry that you are being contacted via text, for us to get you opted out of these communications please send us a direct message with your details. Thanks Sam

@edfenergy STOP TEXTING ME!!!!! And it's not even about a bill - I pay my bills! You text me almost EVERY DAY about one thing or another!!!!!! STOP IT! I don't want to be contacted! I have Aspergers FFS