Nigel Connolly

@edfenergy Yes, I have done this multiple times. Unless you have an appointment for me it is a waste of time.

@NigelConnolly3 Hello Nigel! We are sorry you had this experience. Could you please send us a message with your account number and contact details? Then one of our team members will review your case in detail and get back to you as soon as they are available. Thank you, Gulsen.

@edfenergy this is day 1 of messaging you on here daily until something is sorted. I won't be inboxing anything as all info will be provided (as has been provided in 6 months up to this point). 6 months and no resolution @Bionic_Business @EnergyOmbudsman @MartinSLewis thread..

@edfenergy I have done this at least half a dozen times but nothing ever happens. Your customer service is terrible. ☹️

Hi Nigel, I'm sorry to hear you're waiting for an appointment to resolve the problem with your smart meter. This may be due to restricted resource availability in your area. Please drop us a direct message with your details and we'll look into this further for you. Thanks, ^Ashleigh

@HML87 @edfenergy You could fix mine at the same time @edfenergy . I'm also in Cornwall and been waiting since beginning of December when it was installed and has never worked.

@edfenergy The meter is already in, it's just not been set up correctly and we've been waiting since last September for someone to look at it. Amy idea why?

🏆 ‘Most stallions get to a level but very few get to the top level and consistently do it’ - Jukebox Jury’s legacy shining bright with Cheltenham treble Kitty Trice speaks to Victor Connolly about the stud's late superstar sire and an exciting newcomer Read more here 👉 bit.ly/3NlepIY

@HML87 @edfenergy The government announced yesterday that smart meters will have to be fixed within 90 days @MartinSLewis @edfenergy

@edfenergy Day 29 And another invoice of £1800 for the month sent 😲 Why the hell is nobody sorting this?? Crazy

@BurgageStud homebred Cheltenham Festival Winner 🏆 Holloway Queen wins the 3m6f National Hunt Novice H’Cap Chase in great fashion A pedigree which has developed by the Connolly family for over 50 years‼️ @Tattersalls_ie @IREthoroughbred @JerrymcGrath

@edfenergy Thanks for the reply....but you've only confirmed what I thought...after 13weeks, still no appointments. 😥

@NigelConnolly3 Hi, apologies for the delay, we've now replied to your DM. Thanks, Dave

@HML87 @edfenergy @EnergyOmbudsman Yeah, just get told there are no appointments available. They are always going to prioritise new smart installations over ones they've already done that don't work. It's a joke...that isn't funny.🤦‍♂️

@NigelConnolly3 @edfenergy @EnergyOmbudsman It seems that way, Nigel! They'll pass it off as needing my info before they can do anything but assuming you've done that and are no further forward?

@HML87 @edfenergy @EnergyOmbudsman Given @edfenergy lack of reply I'm guessing that's a NO then...surprise, surprise!! 🤔

@edfenergy @EnergyOmbudsman Day 24... Any available appointments in the next 6 weeks do we know @edfenergy ?

@HML87 @edfenergy Only 3 months for me, maybe I should count myself lucky?

@NigelConnolly3 @edfenergy How long has your issue been ongoing, Nigel?

@HML87 @edfenergy They'll tell you are on a waiting list but can't tell you where you are on it or when you'll get to the front of the queue. Your only hope is if someone cancels an appointment and you live nearest to them.

@NigelConnolly3 Ah well this certainly explains a lot. Thank you for letting me know Nigel 👌 And thanks @edfenergy for completely failing to mention this, it would have at least set out some realistic expectations but communication between a lot of things at your company is evidently lacking

@edfenergy Sent my last DM 7 days ago. As I said nothing ever happens.

@NigelConnolly3 Hi Nigel Connolly3 I cannot see that we have received an direct messages from you via X, if messages that you have sent have been sent via WhatsApp these will be picked up. Thanks Sam

@HML87 I'm not sure if it's their equipment is shite or the way they resolve problems. There are no appointments in the next 6 weeks... they can't book more than 6 weeks ahead....they can't put you on a waiting list. Talk about a catch 22. Stop the merry go round I want to get off.

Day 22...

@edfenergy Sent plenty of DM's ...nothing ever gets done!!

@NigelConnolly3 Hi Nigel, if there is anything we can help with, please send us a DM. ^Steve.

@HML87 @edfenergy @EnergyOmbudsman @Bionic_Business @MartinSLewis Trouble is they don't get fined for not fixing smart meters. They only get fined for not installing them within 6 weeks.

@NigelConnolly3 @edfenergy @EnergyOmbudsman @Bionic_Business @MartinSLewis Just shocking isn't it mate, god knows how they make profit I imagine the ombudsman take a boat load off them in fees and fines

@HML87 @edfenergy @EnergyOmbudsman @Bionic_Business @MartinSLewis The issue isn't how many engineers @edfenergy have...it's that they would rather fit new smart meters than fix the ones they have already installed that don't work.

@edfenergy @EnergyOmbudsman @Bionic_Business @MartinSLewis Day 20. 10 days since we last had communication. Genuinely can someone answer this..how many engineers do you have in the Cornwall area?

@edfenergy I have sent a direct message. 🤞

@edfenergy Contacted @edfenergy loads of times on WhatsApp. Just told you can only book 6 weeks ahead and there are no appointments in next 6 weeks. Seems a bit of a catch 22 at your end. 🤔

On the back of the news that all energy prices are to drop in April. If you have QUESTIONS on energy bills, the energy Price Cap, fixing and owt else on consumer energy. Please ask them in reply to this and producer Simon will collate for my podcast...

@HowDidiDo @stenodocgolf

What is the best UK golf course in the winter? (Asking for a friend)⬇️