ESS

@AirbnbHelp Airbnb’s policy says these reviews are not allowed, but in practice they remain online even when hosts provide proof. If a platform doesn’t enforce its own rules, maybe the platforms that actually do are better for business. @AirbnbHelp #AirbnbReview

@ESS10632231 Hi there. Our goal is to ensure that you are supported with your concern. We would like to see what we can offer to further assist you. Please send us a DM with your email, so we can take a closer look. twitter.com/messages/compo…

Airbnb claims "zero tolerance for false or misleading reviews." As a host, I submitted clear evidence that specific statements in a review are factually false. No action was taken. How is this zero tolerance? @Airbnb @AirbnbHelp #AirbnbHost #AirbnbReview

@AirbnbHelp So basically the message is: “Yes, we have these policies… but don’t be naive — they’re just PR for show.” In other words: “How naive of you to think we actually enforce them.”

@AirbnbHelp Update on the DM I received: just a PR template saying “a decision has been made” — which translates in real life to we didn’t review your proof, even when the review is demonstrably false.

@PaolSuh @Airbnb @AirbnbHelp Hi! I'm going through the exact same issue. @AirbnbHelp just asked me to DM them too. Did they actually resolve your case after that, or was it just another PR exercice and a dead end?

@Airbnb @AirbnbHelp A host left our group of 8 a negative review AFTER pressuring us for a positive one — in writing, in your app. Zero complaints during or after our stay. Your Trust & Safety team denied removal twice with no explanation. This is a documented policy violation.

@Outlawbreed @Airbnb Hi! I'm going through the exact same issue. @AirbnbHelp just asked me to DM them too. Did they actually resolve your case after that, or was it just another PR exercice and a dead end?

@Airbnb I thought your policy was against retaliation review reviews?????? why did you let a guest that vomited all over my house leave a two star review based on lies? Then deny my request to get it removed twice? You do not protect host!!!

@manoj70735 @AirbnbHelp Hi! I'm going through the exact same issue. @AirbnbHelp just asked me to DM them too. Did they actually resolve your case after that, or was it just another PR exercice and a dead end?"

@AirbnbHelp "We’re grateful for your confirmation. We saw an active support request related to this matter, and updated our team about what happened. They will get back to you with any updates as soon as possible. We value your understanding." The wooden reply received and still no response

@bchesky @Airbnb @AirbnbHelp are now allowing their parties to leave false and defamatory reviews.s we've raised a review dispute and it's been a month and no response from their "specialist team". Airbnb are now not even following their own policies

@Lovetogoaway @AirbnbHelp @Airbnb Hi! I'm going through the exact same issue. @AirbnbHelp just asked me to DM them too. Did they actually resolve your case after that, or was it just another PR exercice and a dead end?"

@AirbnbHelp @Airbnb how it possible you have no escalation or complaints process for your property owners? When a false review is posted and declined twice by your 'specialist team' there is no method of escalation just lots of sorrys from your superhost team.

@manoj70735 @AirbnbHelp Hi! I'm going through the exact same issue. @AirbnbHelp just asked me to DM them too. Did they actually resolve your case after that, or was it just another PR exercice and a dead end?"

@AirbnbHelp Thank you for reaching out. As mentioned in our public post, we have a review that is clearly false and retaliatory. The guest cancelled on the day of arrival for personal reasons, which they themselves confirm in their review

@AirbnbHelp @airbnb @bchesky Guests can now retaliate for at refund for a non refundable booking. Airbnb can agree not to refund the guest to yet the guest can leave a damaging review? Airbnb has a broken review system and need to stop using Ai

@gpsandme @AirbnbHelp @Airbnb Was your issue handle by airbnb ?

@AirbnbHelp @Airbnb Still no resolution. A false bed bug claim is harming my business. Certified K9 report confirms no infestation. This violates your accuracy standards—remove the review. Case #A102215395

@Airbnb I need escalation on Case #A102215395. A guest posted an unverified bed bug claim with zero report during a 7-day stay. I now have certified K9 proof of no infestation. This is harming my business. I need a senior review.

@FabuleuxStella @AirbnbHelp Was this handle properly from airbnb?

@AirbnbHelp I am a long-time Superhost with a 4.9+ rating and am extremely disappointed by the repeated dismissal of my appeal regarding a review that violates your policies. Reservation #HMTWN9TESB The review must be removed for these reasons: 1. Relevance Policy Violation: The guest’s primary complaint involves their vehicle being towed by local authorities. This is an off-site, third-party enforcement action that is completely irrelevant to my property and my hosting service. Per your policy, reviews must be relevant to the guest's stay, and off-site events are not a valid basis for a negative rating. 2. Proven Inaccuracy: The guest claims they were not notified about parking or the property layout. I have provided chat logs proving these instructions were sent and ignored. Furthermore, their claim that the property is "unsafe" is a factual misrepresentation of a historic, sealed architectural feature. This review is factually false and misleads future guests. As a host who follows your guidelines, I am requesting a fair review by the Trust & Safety team. Please escalate this. #AirbnbHost #Superhost

Thank you for your swift reply. As suggested I sent you a DM