Randy K retweetledi
Double hand transplant recipient @CorHutton thanking her donor's family. Corinne set up @FYF_Charity after having her hands and feet amputated. She's on a mission!
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Randy K
774 posts
Randy K
@EXPGuru
Organizational Development Consultant for @MethodistHosp. Dedicated to teaching others about The Houston Methodist Experience. Opinions are my own.”
Houston, Texas Katılım Haziran 2009
57 Takip Edilen271 Takipçiler
Randy K retweetledi
'I just want to hold my son’s hand' - double hand transplant patient Corinne Hutton talks about her life-changing surgery bbc.in/2HhdtSR
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Randy K retweetledi
If you don't create a memory, you haven't staged a distinctive experience. Thanks for sharing! twitter.com/forrestsallee/…
Forrest Sallee@forrestsallee
Great @HBR piece by @joepine. "[An experience] creates a memory as the hallmark of that experience" Insights gained through a single event - a shared experience - give your recommendations a much greater impact with internal stakeholders as well. #MRX ow.ly/gc3l30iIKe5
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Randy K retweetledi
Got a new dirty word for you. PROBLEM. Don't tell your customers "we have a problem" No one likes to have problems. Use "we have an inconvenience" . You'll get a much better reception.
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Randy K retweetledi
We've all heard the expression, "You never get a 2nd chance to make a good first impression". But we need to leave a good last impression as well. Think about how you leave a customer as well.
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Randy K retweetledi
Into Customer Service? See Point # 3. What's Next For Customer Service in 2018, According To The Experts business2community.com/customer-exper…
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Randy K retweetledi
Excuses only say to a customer: "I'm not going to help you now"
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Randy K retweetledi
I'm sure your activism played a significant part @CorHutton 💪 "Government announces u-turn on sepsis campaign"
bbc.co.uk/news/uk-scotla…
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Randy K retweetledi
Being "nice" won't make a great cusotomer experince. You're supposed to be nice. Do something extra.
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Sepsis awareness is very important @MethodistHosp twitter.com/corhutton/stat…
(Dr) Cor Hutton 😏@CorHutton
We'll raise sepsis awareness. Help. Please. X
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Randy K retweetledi
Randy K retweetledi
It's useless to argue with a customer. You will never win. #customeservice, #smallbusiness
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Randy K retweetledi
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Randy K retweetledi
Having a positive experience on my 1st day with @EXPGuru learning ICARE values #hmexp @MethodistHosp
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Randy K retweetledi
Using the customers name can help soften the issue. NOT acknowledging them by name can cause more problems. Make sure you pronounce it right
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Randy K retweetledi
Customers find it more difficult to be rude to someone who is warm and friendly than stone faced & rude.
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