EarnIn

@smj20103 We understand how important it is to have access to your funds when you need them, and we'd like the opportunity to take a closer look at what happened. Please reach out to us through the app or the Help Center. We appreciate your feedback and look forward to assisting you.

@earnin Why would YOUR SYSTEM make such a HUGE mistake!? And all I got was an apology and a solution that didnt benefit me at all. So I have an overdrawn account and money missing that I need to get to work tomorrow and all I got was an Im sorry!

@earnin How do you have my pay date in the app & still take money a day BEFORE my actual pay date & overdraw my account! If I deny the charges then it messes up my Earnin, if I dont I will get charged a fee! Never mind you took the little bit of money I had in my account for gas!

@neilmatik At EarnIn, we strive to be a transparent and reliable partner for the thousands of members who use our services daily. We’d appreciate the chance to review your situation and help further. Please send us a DM for general inquiries or reach out to our 24/7 chat support. Thank you!

No longer tipping or paying cash out fees to @earnin The new business model sucks and can’t access the money I’ve paid y'all. App sucks now! Will be slowly closing my account and other users should too!

@Snxoman We’ve responded to your direct message, and we can continue the conversation there to assist you directly. Thank you!

@earnin I’ve been attempting to reach out to your chat support on my phone and PC for 4 hours, and I’ve gotten radio silence. Please help me, this is insane.

@Snxoman Hello Frost, We hear you! At times, high message volume can cause delays in responding, even through the in-app chat. Rest assured, once your message is in the queue, our support advocates will assist you as soon as possible.

@E_Yezbick Thank you for giving us the opportunity to help.

Don’t waste your time with this garbage scam app @earnin . Their customer support is literally useless and pretty sure it’s Ai. Truthfully, if not Ai, they’re simply just the most non-intelligent humans; who lack basic common-sense, are incapable of problem solving at all…

@E_Yezbick Please send us a DM or reach out to us at care@earnin.com with the complete details of your concern so our team can take a closer look and assist you further. You can also contact us through the in-app chat feature, where you can receive real-time support from our team.

@E_Yezbick Hi there, Evan! We hear you, and we truly understand how frustrating this experience must have been. We appreciate you bringing this to our attention. Our goal is always to provide helpful, human support, and we’d really love the chance to make things right.

@SeattleHaris Got it. Here's another way to reach us out. You may follow the steps here: help.earnin.com/hc/en-us/artic…

@earnin I cannot even access the in app chat.

@earnin I cannot move past account setup at all for cash advance. I get this error every time.

@SeattleHaris Alternatively, you can access the Help Center feature within the app through this link: app2.earnin.com/app/help-cente… or by emailing us at at care@earnin.com.

@KFerenchik Our team is ready to help and provide the support you need. Thank you for your patience and for letting us know about this experience.

@earnin except your chat representatives left me on read for over 30 minutes and then were unhelpful in refunding me or giving me an advance to cover the negative balance. it is deeply inhumane.

@earnin asked me to confirm that $0.00 would be debited from my account. I confirmed. I then got a notification that they debited me 3x for amounts greater than $100.00 for amounts I supposedly owed from 2022 that I was unaware from. I am now -$250 the week before Thanksgiving

@KFerenchik To better assist you, we recommend reaching out directly to our Support Team through the in-app chat or via care@earnin.com so they can review your account and assist you with next steps, including any questions about refunds or advances.

@KFerenchik We understand how concerning it can feel to be left waiting and we want to make sure you get the support you need. For your privacy and security, we handle account-specific matters through our secure channels rather than social media.

@KFerenchik Thank you for letting us know about this. We’re here to help.

@KFerenchik Hi there, Kelsey! We hear you, and we truly appreciate you bringing this to our attention. We understand how alarming it feels to see unexpected debits, especially when they’re higher than what you were shown. We’d really like to take a closer look and help clear this up for you.

@12mrk12 @ram180 We also have other ways for you to access your earnings, and our team can walk you through them. Please contact our in-app support or email us at care@earnin.com so we can review what happened and help find the best solution for you.

How did I get started at @earnin ? I never set out with the intent to start a company. At my previous company, I heard that some of the employees were running into overdraft fees and payday loans. When I asked one of them about it, it was not because she weren't being paid enough, but because she couldn’t wait until the following Friday to get paid. We couldn't get the payroll system to pay her for days she had already worked. So I paid her out of my own pocket. I soon realized that other employees had similar issues, so I started doing this for them as well. Then it hit me. It’s a systemic issue affecting millions of people. That was how EarnIn came about.

@12mrk12 @ram180 Hi there! Thanks for reaching out and sharing your concern with us — Our goal is always to make things as smooth and stress-free as possible for our community. We’d like to understand your experience better and help address any concerns.

@rover6610 Hi, Rover6610. We understand how difficult this situation must be, and we truly appreciate you reaching out to let us know what’s going on. It sounds like your recent SNAP benefit reduction has made things tight. Please reach out to our chat support for further assistance.