Edward Austin

@OfficialFV no response and no longer visible on your feed. @TheFCA compliance requires firms to record all communications relating to “reception, transmission and execution” of orders. My order was made using finance and therefore have accurate recording. Poor admin all round.

@OfficialFV rather disappointing response from your data protection officer today to advise that your calls are not recorded. Even though it says ‘may be recorded for quality and training purposes’ when you call. No wonder it’s been a struggle to sort out an on going complaint.

@HastingsDirect Doesn’t specifically say charges for change of address though on your website. Just hidden under ‘all other amendments not listed above’. So on that same basis if I changed my telephone number would you charge me £25? No manual underwriting has taken place so just disappointing.

@EddyAustin Hi Edward, we work as a broker on behalf of your underwriter and are as transparent as we can be with our fee's, please click on this link: ow.ly/OVjT30ndTpy. I do apologise if you were not aware of these charges. Thanks ~ Jamie

@HastingsDirect charging £25 admin fee for a change of address when it has been confirmed that the change hasn’t affected the premium. Really poor customer service. How much time or labour has it cost you to make the change I did for you through my online account.

I have a spare ticket for @BoxparkCroydon . DM me if you want it. Unfortunately I can’t make it.

@PeugeotUK So you ask for a DM which has been sent and unsurprisingly, from the service received so far, we haven't had a reply. Really disappointing.

@PeugeotUK absolutely awful service at your Croydon Branch. GF has been waiting a week and half for her brand new car to be fixed! Poor!

Solid 2-1 victory for the boys! Great work all! Couple of good new signings too #robfc