Furniture Village

✨We're Verified!✨ Please note that @OfficialFV is our only account on X, now verified with the official gold check mark. Any other accounts that use our logo and name are fake and are impersonating our brand.

Good morning Laura, we’re really sorry to hear about the experience your mum and dad have had. So we can look into this properly, please send us a direct message with the order details, including the order number, name on the order, and delivery postcode, and we’ll review this for you as a priority. Kind regards, Abs

@OfficialFV really disappointed in the lack of customer service my mum & dad have received today for their delivery of a bed they’ve waited 3 months for!! Been left waiting for a response to fact the sales guy ordered the complete wrong bed & likely now another lengthy wait!

Good evening, We’re really sorry to hear about your recent flooding – that must be incredibly stressful. We’d really like to look into this properly for you. Please could you send us a direct message with your order number, the full name on the order, and your postcode? Once we have those details, we’ll review the situation and see what options may be available. Kind regards, Abs

@OfficialFV Hi guys, have placed an order with you following being flooded, it wasn't made clear to us that we only had 48 hours to change our minds on colour. Pressured to put down a deposit and place an order but we have changed our mind. Is there really nothing you can do?

@Fisseha_Tegegn Good evening @Fisseha_Tegegn, please do not respond to the below account as that is not an official Furniture Village account. Please can you DM us with your order number, full name and full billing address. So we can look into this for you. Kind regards, Mohammed.

What a joke of a company @OfficialFV is. Useless customer service, hopeless delivery drivers/assemblers, and worst of all, only delivered half of the furniture after making me wait for four months. The fuckers have no shame whatsoever. The worst place in hell is reserved for you.

@jessicarosep_ Good morning Jessica, I’m really sorry to read this. So I can urgently look into this for you and get you some clear answers, please could you send me: Your 9 digit order number Full name on the order Delivery postcode - I’ll review the order status. Kind regards, Abs

@OfficialFV unimpressed is a complete understatement!! Into my 14th week of waiting for my sofa to arrive and have chased numerous times to be told a different story each time. I am heavily pregnant and have been without sofas for over a week!!! Sort it out!

@Ark_BrawlStars @CeruleanBS Good morning Ark, I hope you are well. Please do not reply to the the below comment as this is not an official Furniture Village account. Can you please DM us with you order number, full name, billing address. So we can look into this for you. Kind regards, Mohammed.

@CeruleanBS Don’t get me started.. I’ll be taking @OfficialFV to court under the the Consumer Rights Act 2015 unless they fix it 🤬

Told bro that NA stands for ‘Nearest Airport’.. now he’s plotting how I’ll meet my end 😭

Good morning Marlene, Thank you for your message. To allow this to be investigated further, please could you send us a direct message with the following details: • Your 9-digit order number • The first line of your delivery address • Your postcode Once received, we will look into this for you. Kind regards, Abs

I’ve sent 2 emails regarding a problem & still no reply, as for ‘we will reply in 72 hours’ looks like there’s more than just my issue !

@Schmiffy12 Good afternoon , Ah yes, nothing says ‘quality entertainment’ like vintage medical drama—where the bandages are old, but the drama is timeless! 🩺📺 #ClassicCasualty” Thank you, Abs

On U&Drama TV channel here in UK @OfficialFV exclaim……. ‘Proud sponsors of quality entertainment!’ The ‘quality entertainment’ this morning is a 35 year old episode of Casualty Hyperbole much?

Good afternoon Lesley, We’re really sorry to hear about the delays. To help us look into your order and provide an update as quickly as possible, could you please DM us your 9-digit order number, the first line of your delivery address, and your postcode. Once we have this, we’ll review your order and get back to you with the next steps. Thank you for your patience, Abs

Oh dear oh dear. You put an order into @OfficialFV and pay for a new sofa in November and arrange delivery for beg of Jan. then it’s delayed. Then it’s delayed again. Has everyone who ordered after us got theirs? Bet they have and were just getting pushed down the line Not good

@chatraheel Good morning, For data protection reasons, we’re required to speak directly with the account holder or someone authorised on the order. This is to ensure we’re handling personal order information securely. Kind regards, Abs

@OfficialFV Yes your response was that I am not authorised person to talk, that’s total nonsense, I was the one who paid with my card and it’s been ordered to my house . Just giving excuses to deal with it. Shame on your service.

@OfficialFV received sofa bed today, there is a manufacturer defect, instead of replacing the sofa your CS will send a technician to look at it and fix it. A brand new sofa is getting repaired because your quality was poor.

@yia_andy Hi Andy_yia, I am really sorry to hear about your experience. Please can you DM us with your order number, full name, billing address and postcode. So we can look into this for you. Kind regards, Mohammed

@OfficialFV absolutely disgusted with your service. We have been customers for many years but your standards have now fallen well below what is required. Selling a product that isn’t fit for purpose & then lying about it isn’t acceptable. We will be contacting @OmbudsmanTweets

@chatraheel Good morning, Yes, thank you for responding. Please take a look at your DM for our response there. Kind regards regards, Abs

@OfficialFV I have DM , waiting for response.

@chatraheel Good morning, Yes, thank you for responding. Please take a look at your DM for our response there. Kind regards regards, Abs

@OfficialFV Thanks for responding, just confirming if this message has been sent as DM.

@sumuhardy Good Morning, I am sorry to read there are concerns with your goods. Please DM us your order number, full name and billing address and we will be happy to help. Kind regards, Shanice

@OfficialFV load of shite, faulty bed delivered, been told a clock has been delivered and it hasn’t, won’t answer phones and stinking attitude.

@joolsstephen Good Morning, Please remove this post as you have shared your details and this is public platform. Please direct message us your details and I will be happy to help. Kind regards, Shanice

@OfficialFV 727203851 Stephen Crawford 85 Brookfield Avenue Glasgow G33 1SY

✨We're Verified!✨ Please note that @OfficialFV is our only account on X, now verified with the official gold check mark. Any other accounts that use our logo and name are fake and are impersonating our brand.

@joolsstephen Good Afternoon, I am sorry to read that you have been unable to reach our Distribution team. Please DM us your order number, full name and billing address and I will be happy to look into this for you. Kind regards, Shanice

@OfficialFV Is anyone answering your phones, been on hold for 1 hour trying to arrange a delivery date!

@Meshgees Good Afternoon, I am sorry to read that you have not received your delivery yet. I would like to look into this for you alongside the £300 for delivery as this is not our delivery charge. Please DM us your order number, full name and billing address. Kind regards, Shanice

@OfficialFV Hey Furniture village, I have been waiting for my sofa to arrive since 14th Dec. And it's still not here. No communication, no apology, no reply to calls... you charged me £300 for delivery. Don't you think I deserve better? Truly disappointed and angry.

@gregoryrhood Good Afternoon, I am sorry to read that the items you were looking to purchase were not available. If you would like to discuss this further, please send us a DM. Kind regards, Shanice

@OfficialFV we were at your store at straiton Edinburgh today and wanted to buy some warrior swivel barstools which you had in shop but not in the system. Feels odd to not have them in taupe on the system ?

@nicole_mckevitt @PipsterB1 Hi there, I am very sorry to learn of this. To allow me to look into this further, please DM us with your order number and billing address. Kind regards, Kyraa

@PipsterB1 @OfficialFV Having the exact same issue. Supposed to receive delivery slot last night for todaybut nothing. Very unhappy

@OfficialFV does anyone else have issues with their orders from this company? Communications are strained as is the truth it would seem. I cannot understand why my dining table is so hard to get a firm delivery date.

@nicole_mckevitt @PipsterB1 Good Morning, I am sorry to read that you have not received a slot time. Please DM us your order details, full name and billing address and I will be happy to look into this for you. Kind regards, Shanice