Furniture Village

✨We're Verified!✨ Please note that @OfficialFV is our only account on X, now verified with the official gold check mark. Any other accounts that use our logo and name are fake and are impersonating our brand.

@ChrisWe71443773 Good afternoon Chris, I am glad to hear this has been resolved. If you do require further assistance please do DM us with your details. Kind regards, Mohammed.

@OfficialFV Thank you, this is resolved.

@OfficialFV Will anyone from the Rugby store ring us today? Left three messages yesterday…but silence…

Good afternoon, Hi there, We’re really sorry to hear about your experience and the inconvenience this has caused, especially after waiting in and receiving conflicting delivery updates. We’d like to look into this. Please could you send us a direct message with your order details so we can investigate what has happened with your delivery and get this reviewed? Kind regards, Abs

Disappointed with Furniture Village. @OfficialFV Waited weeks, took time off work, kept my daughter home & waited all morning. Got a text saying 12 mins away, then minutes later “delivery failed”. No missed calls on my phone & I called immediately. Clearly I was by my phone

Hi Chloe, Thanks for your message 😊 For the most accurate description and current specification of the Luno Right Hand Facing Corner Dining Bench, our sales team will be happy to help you directly. Please join our live chat team here: direct.lc.chat/2047551/ They’ll be able to confirm the exact colour and talk you through the product in detail 👍 Kind regards, Abs

@OfficialFV what is the true reposition of the colour of this item as its giving two different colours lighter on the advert amd darker on your website

@Seebie1981 Good morning, many thanks for reaching out to us, please kindly email us at myexperience@furniturevillage.co.uk with your 9 digit order number, full name and billing address and we can look into this for you, apologies you have had no updates at this stage. Kind regards, Ed

@OfficialFV Purchased a ex display model from your Edinburgh store, had issues with its electronics so they said they would get it fixed, has been almost four weeks and there have been no information about it being fixed or what’s happening, total lack customer service and general respect!!!

✨We're Verified!✨ Please note that @OfficialFV is our only account on X, now verified with the official gold check mark. Any other accounts that use our logo and name are fake and are impersonating our brand.

Hi there, Thanks for your message, and I’m really sorry to hear about the issue with your sofa not fitting through the door, We’d really like to look into this properly for you. Please could you send us a direct message with your order details and a contact number? We will then be able to review what’s happened and advise on the best next steps for you. Kind regards, Abs

@OfficialFV 2-seater sofa didn’t fit through standard door. Turns out it's a 30x per wk situation - they refer you to a guy to chop/reassemble. They should make you measure properly instead of skating over it, so you can miss out on the lost delivery cost and go straight to said guy.

@GaryAmass Good morning, I’m really sorry to hear about the lack of communication! Please could you send us a direct message with your order details and the email address you contacted us from, so we can locate your case and get this reviewed? Kind regards, Abs

@OfficialFV You left us no choice but to pursue our money in small claims court. Absolutely disgusting company and service. #FurnitureVillage #Court #claim falling apart 6 month old £3000 sofa. DO NOT BUY FROM THEM! Save your money and your sanity!

@rakirk63 Good morning Robin, thank you for letting us know. If you do need further assistance please do DM us, and we are more than happy to assist you. Kind regards, Mohammed.

@OfficialFV Thank you for replying, I have finally had contact from you via email.

@OfficialFV We sent some pictures to you of some sub standard wardrobes you delivered and fitted as yet no response, not even an a acknowledgement that you’ve received our complaint. Not good after service.

@rakirk63 Good morning Robin, I do apologise, not sure what has happened. Can you please DM us with your 9 digit order number, full name and billing address. Once you have DM us we will look into this straight away. Kind regards, Mohammed.

@OfficialFV Ok so I emailed from the link you sent, still no response. So now what?

Hi Robin, Thank you for your message. For data protection reasons, we wouldn’t recommend sharing personal details such as your order number publicly in the comments. As you’re unable to send a DM, please could you email myexperience@furniturevillage.co.uk with your order number, full name, first line of your address and postcode, and we’ll be able to assist you further. Kind regards, Abs

Good morning! We’d just like to clarify that “Call Review Center” is not affiliated with Furniture Village. We would always recommend only engaging with our official account, Furniture Village (@OfficialFV), when discussing your order or personal details. For your security, please do not share any personal or order information with third-party or unverified accounts. If you still require assistance, please send us a direct message with your order details and we’ll be happy to help further. Kind regards, Abs

@CReviewcenter How about........ No.

@OfficialFV Hi there. Why was my order signed for by someone else 2 hours before it was delivered at a location about half a mile from my house? Also these 'Glides' that I was conned into adding for a small fortune, what an absolute rip off.

@sometimesyouwin Good morning Ad, thank you for updating us. Please can you DM us with your order number, full name and billing address. Once received we will look into this as we are always looking to improve. Regarding the delivery we will investigate this further. Kind regards, Mohammed.

@OfficialFV No need, the store will be refunding me the £30 paid for 4 small plastic discs that probably have a cost of around 40p. The delivery guys were fine, really good actually but let themselves down by not asking me to sign and deciding to do it for me.

@MissBSime Good morning Miss Sime, thank you for getting in touch with us. I am really sorry to hear you have not been contacted as of yet. So we can look into this, can you please DM us directly. Kind regards, Mohammed.

@OfficialFV My formal complaint from 5th Feb hasn’t been addressed yet, any idea how much longer I’ll have to wait?

@jackietunstall Good morning @jackietunstall, thank you for bringing this to our attention. So this can be looked into further, please can you DM us with your order number, full name on the account and billing address. Kind regards, Mohammed.

@OfficialFV poor after sales support, ordered dining table and chairs, table arrived and delivered faulty, technician came to repair, table is now worse, no update a week later. Poor response

Good morning Laura, we’re really sorry to hear about the experience your mum and dad have had. So we can look into this properly, please send us a direct message with the order details, including the order number, name on the order, and delivery postcode, and we’ll review this for you as a priority. Kind regards, Abs

@OfficialFV really disappointed in the lack of customer service my mum & dad have received today for their delivery of a bed they’ve waited 3 months for!! Been left waiting for a response to fact the sales guy ordered the complete wrong bed & likely now another lengthy wait!

Good evening, We’re really sorry to hear about your recent flooding – that must be incredibly stressful. We’d really like to look into this properly for you. Please could you send us a direct message with your order number, the full name on the order, and your postcode? Once we have those details, we’ll review the situation and see what options may be available. Kind regards, Abs

@OfficialFV Hi guys, have placed an order with you following being flooded, it wasn't made clear to us that we only had 48 hours to change our minds on colour. Pressured to put down a deposit and place an order but we have changed our mind. Is there really nothing you can do?

@Fisseha_Tegegn Good evening @Fisseha_Tegegn, please do not respond to the below account as that is not an official Furniture Village account. Please can you DM us with your order number, full name and full billing address. So we can look into this for you. Kind regards, Mohammed.

What a joke of a company @OfficialFV is. Useless customer service, hopeless delivery drivers/assemblers, and worst of all, only delivered half of the furniture after making me wait for four months. The fuckers have no shame whatsoever. The worst place in hell is reserved for you.

@jessicarosep_ Good morning Jessica, I’m really sorry to read this. So I can urgently look into this for you and get you some clear answers, please could you send me: Your 9 digit order number Full name on the order Delivery postcode - I’ll review the order status. Kind regards, Abs

@OfficialFV unimpressed is a complete understatement!! Into my 14th week of waiting for my sofa to arrive and have chased numerous times to be told a different story each time. I am heavily pregnant and have been without sofas for over a week!!! Sort it out!