Eleanor Rudge

@eDreams Thank you, I’ve just sent you a message

@EleanorRudge Hi Eleanor, please send a private message including the booking reference number, so we can review your case. Thank you! ^BB

.@eDreams why did you not tell us our flights home with @lufthansa were cancelled? And why do you keep telling us you can't book us onto new flights, when we have confirmation from @lufthansa that there are flights available to us?

@lufthansa @eDreams Thank you so much, unfortunately @eDreams keep telling us there are no flights but your team have kindly told us that there are. We don’t know what else to do.

@EleanorRudge @eDreams We recommend that you keep trying to contact your travel agency for assistance. /Mony 2/2

.@lufthansa is there anything you can do to help us solve our problem with @edreams? They will not rebook our flights home with you, when you have given us assurance that there is space for us 🙏 please help!

.@eDreams please communicate with @lufthansa to get us on flights home - you tell us there are no flights, and @lufthansa tells us there are a number of different flights that you can book us onto