Lufthansa

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Lufthansa

@lufthansa

Welcome onboard ✈️ 🧑‍✈️ Looking for help? Use this link to check your flight status, report delayed baggage or rebook your flights ➡️ https://t.co/Zm7GrpRqQc

Imprint: Katılım Mart 2010
29 Takip Edilen533.7K Takipçiler
Lufthansa
Lufthansa@lufthansa·
@ClaimMark86573 @RidT Warning! Please watch out for fake accounts that appear to be Lufthansa/Lufthansa staff wanting to help you. Always check that the reply is from an official Lufthansa account: lufthansagroup.com/de/newsroom/so… Contrary to claims by fake user profiles we do not offer support via WhatsApp.
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Mark Lufthansa Claim Response
Mark Lufthansa Claim Response@ClaimMark86573·
@RidT Thank you for contacting us. Please send us a private message with your booking reference/ticket number, phone number, and email address. We will review your request and assist you. Thank you.
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Thomas Rid
Thomas Rid@RidT·
It is awe-inspiring to see just how farcically bad @lufthansa’s customer service is. First our flight got canceled because of a company strike, then it has been impossible—even for JHU’s dedicated travel agency (!)—to get a response from them to change flights. Avoid if possible.
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Lufthansa
Lufthansa@lufthansa·
@ClaimMark86573 @JohnCalis5 Warning! Please watch out for fake accounts that appear to be Lufthansa/Lufthansa staff wanting to help you. Always check that the reply is from an official Lufthansa account: lufthansagroup.com/de/newsroom/so… Contrary to claims by fake user profiles we do not offer support via WhatsApp.
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Mark Lufthansa Claim Response
Mark Lufthansa Claim Response@ClaimMark86573·
@JohnCalis5 Thank you for contacting us. Please send us a private message with your booking reference/ticket number, phone number, and email address. We will review your request and assist you. Thank you.
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John Calis
John Calis@JohnCalis5·
@lufthansa in Frankfurt’s two hours waiting for the luggage and suddenly someone found out that he luggage was put into the plane for next morning. So no fresh clothes nothing and nobody told anything. Unbelievable.
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Lufthansa
Lufthansa@lufthansa·
@pripripri_92 We’re very sorry for the inconvenience caused by the cancellation. We understand how frustrating this must be and appreciate your patience as we work to assist you. /Zara
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Claim Response Team
Claim Response Team@Response53979·
@JohnCalis5 Thank you for reaching out. We'd love to take a closer look into this for you. Could you please follow back and drop us a DM with your rechargeable mobile number. We'll investigate this promptly.
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Live Response Chat
Live Response Chat@liveresponse389·
@JohnCalis5 Kindly follow us back and send a DM so we can prioritize your case and assist you promptly. 💬✨
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Lufthansa
Lufthansa@lufthansa·
@JohnCalis5 please submit a claim via our official feedback form here: lufthansa.com/de/en/feedback? Once submitted, our specialized team will review your case and get back to you as soon as possible. Thank you for your patience. /Mony
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John Calis
John Calis@JohnCalis5·
9+ hours in the plane. From Frankfurt to Alta, 2 times tried to land , then to Kittila, nobody out. Back to Frankfurt. No info after landing. Suitcases at line 18. 2 hours waiting no suitcases. No fresh clothes, toothbrush, medicine nothing. Do these people have a brain?
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Lufthansa
Lufthansa@lufthansa·
@JohnCalis5 Hi John, we sincerely apologize for this frustrating experience. We understand how distressing it is to be without your luggage, especially when it contains essential items like medicine. To ensure this is formally investigated and to request compensation for your expenses 1/2
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Lufthansa
Lufthansa@lufthansa·
@ClaimRespondHlp Warning! Please watch out for fake accounts that appear to be Lufthansa/Lufthansa staff wanting to help you. Always check that the reply is from an official Lufthansa account: lufthansagroup.com/de/newsroom/so… Contrary to claims by fake user profiles we do not offer support via WhatsApp.
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Supportline Crew Team
Supportline Crew Team@ClaimRespondHlp·
Hello, we are deeply sorry for making you feel that way, it was never our intention but we would like to look into further at the concern raised. Please DM your reachable whatsApp number and country code we connect you with an agent who can assist. Thanks
Preetam Kumar@Preetam34267575

@lufthansa Please find more details regarding the cancellation here. Please help me with the refund.

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Lufthansa
Lufthansa@lufthansa·
@Preetam34267575 I am sorry to hear that you are still waiting for your refund. Please get in touch with your travel agency, as they are the right point of contact regarding this matter and can provide further assistance. /Nico
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Preetam Kumar
Preetam Kumar@Preetam34267575·
Hi @lufthansa Please take a look at this issue. I am waiting for refund for more than 10 days since the date flight was cancelled.
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Preetam Kumar
Preetam Kumar@Preetam34267575·
Refund still not received for Bengaluru–Munich Lufthansa flight booked via MakeMyTrip. Ticket was cancelled on 9 March 2026, and refund of ₹2,20,873 was confirmed, but it’s delayed beyond timeline. Need immediate update. @makemytrip @lufthansa
Preetam Kumar tweet mediaPreetam Kumar tweet media
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Lufthansa
Lufthansa@lufthansa·
@muthuvel88 Receiving a case ID confirms that your inquiry has been successfully registered. Please allow my colleagues in Customer Relations some time to review and address your request. They will respond to you as soon as possible. Thank you for your patience. /Nico
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muthuvel srinivasan
muthuvel srinivasan@muthuvel88·
@lufthansa I am writing to follow up on my previous request regarding a duplicate boarding pass / certificate of travel. I have received an acknowledgment along with the following reference number: C-405141-J0T1;please let know on status of this ticket
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Lufthansa
Lufthansa@lufthansa·
@OriettaRossi10 I am sorry to hear about the difficulties caused by the canceled flight, Orietta. After you submit an official claim, you'll receive a case ID via email as confirmation within 48 hours. Our Customer Relations team will then reach out to you as soon as possible. /Nico
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Orietta Rossi
Orietta Rossi@OriettaRossi10·
Hi @Lufthansa – following the cancellation of my original flight, I have been assigned an inadequate replacement itinerary with an insufficient connection time. Multiple failed attempts, via phone, chat and online form, I have now filed a formal complaint. Please DM for detail.
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Lufthansa
Lufthansa@lufthansa·
@MichaelAshMash Hello Michael, I am sorry to hear this. Did you file a claim with our Customer Relations team? /Dea
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Michael Ash
Michael Ash@MichaelAshMash·
Not only have you failed to honour my £250 extra legroom seats for my journeys to and from Korea your only step for recourse is paying you MORE money and HOPING for a refund?? This stinks of a scam. How often are you stealing money from customers who want extra legroom?
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Michael Ash
Michael Ash@MichaelAshMash·
@lufthansa good to see that your social media ‘customer service’ and customer relations teams are both impotent and unable to do anything to rectify mistakes made by yourselves for your customers.
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Kingsmen06
Kingsmen06@Kingsmen061·
@lufthansa YOU sent me an email with instructions to provide my IBAN for reimbursement. Those instructions do not work, and after multiple attempts to find a way for you to pay me what YOU say you owe me.
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Kingsmen06
Kingsmen06@Kingsmen061·
@lufthansa You owe me reimbursement for personal effects purchased after a technical issue with the plane’s door meant almost all passengers’ luggage was left on the plane and sent back to the departure point, with no luggage for nearly a week.
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Lufthansa
Lufthansa@lufthansa·
@LufthansaHelp97 Warning! Please watch out for fake accounts that appear to be Lufthansa/Lufthansa staff wanting to help you. Always check that the reply is from an official Lufthansa account: ti.lh.com/9eMB Contrary to claims by fake user profiles we do not offer support via WhatsApp.
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Tom Adams
Tom Adams@LufthansaHelp97·
We would like to closely look at the concern raised. Kindly follow back and share with us via dm your email address and mobile number we reach out and assist.
James Mackenzie@MackenzieThe3rd

@lufthansa I was LH980 at 15.18 (2mins early) today to Dublin from Frankfurt. The crew were incredible. I don't know what the proper way is to commend them but I fly all the time but felt I needed to point how exceptional they were.

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Lufthansa
Lufthansa@lufthansa·
@MichaelAshMash I’m very sorry that your seat issue has not been resolved as you expected. Kindly send us a direct message with your booking code, feedback ID number, and the full name of the passenger and we will check how we can further assist you. /Livi
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Lufthansa
Lufthansa@lufthansa·
@MichaelAshMash Sorry to hear about your experience, Michael. You can reach out to my colleagues from Customer Relations using our feedback form: lufthansa.com/de/en/feedback?. They will get back to you directly. Please accept my apologies for the inconvenience. /Dave
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Michael Ash
Michael Ash@MichaelAshMash·
@lufthansa what sort of scam are you running? After paying £250 extra for guaranteed extra legroom for my flight to Korea, I have been sat in a standard economy seat. And I’ve been told this is a frequent occurrence??
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Lufthansa
Lufthansa@lufthansa·
@lufthansa660 Warning! Please watch out for fake accounts that appear to be Lufthansa/Lufthansa staff wanting to help you. Always check that the reply is from an official Lufthansa account: ti.lh.com/9eMB Contrary to claims by fake user profiles we do not offer support via WhatsApp.
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QueryOnlineSupport
QueryOnlineSupport@lufthansa660·
Thank you for bringing this matter to our attention. Kindly follow us back so we can connect with you via direct message and provide the necessary assistance as quickly as possible
Sri D@dosadhokla

@lufthansa @Lufthansa_USA I wish I had that liberty. I got to know at 3AM & flew the same day in the evening. You are unfit in the field of hospitality if you do not have the humility, humanity & virtue to understand what a person goes through during bereavement. Be empathetic for crying out loud.

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Lufthansa
Lufthansa@lufthansa·
@MichaelAshMash Hello Michael, I'm sorry that your preferred seat is again not available. Since your flight departs soon, kindly address this issue to my colleagues at the airport. For inquiries about past flights, Customer Relations can be contacted via lufthansa.com/de/en/feedback?. /Hana
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Lufthansa
Lufthansa@lufthansa·
@MackenzieThe3rd Hi James! Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that our crew made your journey exceptional and memorable. Your feedback means a lot to us. Looking forward to welcoming you onboard again. /Anja
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James Mackenzie
James Mackenzie@MackenzieThe3rd·
@lufthansa I was LH980 at 15.18 (2mins early) today to Dublin from Frankfurt. The crew were incredible. I don't know what the proper way is to commend them but I fly all the time but felt I needed to point how exceptional they were.
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Keşfet

@ClaimMark86573 @RidT @JohnCalis5 @pripripri_92 @Response53979 @Lufthansa_DE @lufthansaNews @Lufthansa_USA