Lufthansa

@dracoraolaldes Hi Cora, we'd be glad to check your booking. Please send us your booking code together with the full passenger names. /Riri x.com/messages/compo…

@lufthansa @Lufthansa Hi, I need help correcting my baby’s name on a booking. I was told to email for approval, but I haven’t received a response. Please help. Thank you.

@firedduke Hello there, I just replied to your message in DMs, please kindly check. /Livi

@lufthansa EMERGENCY: Flying to the US from Lithuania in 5 days (visa deadline). Your support made a critical error in my pet booking, registered 1 dog instead of my 2 cats after a month of waiting. Phone agents can't fix it. I just sent you a DM with my booking ref.

@itsgregj If you have already contacted Customer Relations, please allow them some time to review your claim thoroughly. They will get back to you as soon as the handling is finalized. I am very sorry for the inconvenience this has caused and appreciate your understanding. 2/2 /Livi

Thanks, but the issue isn’t whether my baggage team is trying to reunite me with my luggage. My reimbursement claim was denied because Lufthansa incorrectly classified my journey as “homebound” and assumed I have access to essentials at home. I live in Berlin. I’m visiting France until July 26. Please help me get this error corrected and my claim reassessed. C-1321968-K9R4

@itsgregj In this case, I recommend reaching out directly to our Customer Relations team for further clarification regarding your reimbursement claim. Unfortunately, as the Social Media team, we do not have access to their systems and are unable to influence their decisions. 1/2

@itsgregj Hi Greg, please rest assured that our baggage team is doing all they can to reunite you with our baggage as soon as possible. Please accept my apologies for the inconvenience caused. /Dea

@lufthansa Ah I’m sorry it’s deleted could you reply again?

@rafflesglen Hello, I am sorry to hear about difficulties with the check-in. Please feel free to send us in DM your booking code and the full passenger's name; I will be happy to check your ticket. /Livi

@lufthansa on line check in is down and it has been all day. Tried from 3 different devices, on the app and on a web browser. Simply says “data collection failed”.

@LiveChatz3 @get2nihira Warning! Please watch out for fake accounts that appear to be Lufthansa/Lufthansa staff wanting to help you. Always check that the reply is from an official Lufthansa account. Contrary to claims by fake user profiles we do not offer support via WhatsApp.

@get2nihira @get2nihira Sorry about that! Please follow us and DM your number so we can reach out and sort this out. ^Beth S.

@lufthansa @Lufthansa_India I cancelled a booking made on 24th June, within 24 hours . It was under the grace period so I have received a mail from the airline that full refund is issued and the process had been initiated. Please provide reference number of bank transaction

@get2nihira Hi Nihira, kindly send us a DM with your booking code and complete name so we can take a look at the refund request for you. /Lizz x.com/messages/compo…

@jessicapardoePR Hi Jessica, you can follow the status of your flight via this link: lufthansa.com/de/en/timetabl…. Apart from that, online chat is also available. /Lizz

@lufthansa Tried customer service and they were absolutely useless, where should I be looking on your website?

@lufthansa please could you explain the reason for the 15 hour delay as we’ve had no luck speaking to you on live chat and have no idea when to turn up at the airport..

@cuchovivas Hi Cucho, I'm really sorry to hear that. Kindly share more details about your experience with us via our web form: lufthansa.com/de/en/feedback. This way we will be able to investigate it further. /Lizz

@lufthansa Apparently this is all my fault. I’m being told I should have “read the instructions” before flying. Interesting response after Lufthansa canceled my flights, botched the rebooking, and is now forcing me to check a carry-on full of expensive camera gear.

Hey @Lufthansa, first you canceled my flights and made a mess of the rebooking. Now in Frankfurt you’re refusing to let me board unless I check my carry-on—which contains expensive camera gear and lithium batteries that shouldn’t be checked. What’s the solution, put the batteries in my pockets? Unacceptable.

@PrachiPath15169 Hi Prachi, depending on the aircraft's load capability and how full the flight is, passengers might be asked to check-in their carry-on luggage to ensure that there's enough space in the overhead bins. /Lizz

@LufthansaFrance @lufthansa Forced to check in my cabin bag today despite it being well below the allowed cabin baggage limit. The reason given: “You’re flying Economy.” Since when do published baggage rules depend on your ticket class? Stop making up rules at the gate.

@alisevilir03 I am sorry to hear that your baggage was damaged - my apologies for the inconvenience. Have you already filed a report via #damaged" target="_blank" rel="nofollow noopener">lufthansa.com/us/en/baggage-…? /Nico

@lufthansa @Lufthansa_DE @lufthansaHD_ @lufthansa I cannot get any answers about my damaged luggage. Called three times: ended with empty promises and an agent refusing to help. Good flights, but disappointing customer and luggage service. I’ll consider this for future bookings

@Lufthansab2wf @dezarate Warning! Please watch out for fake accounts that appear to be Lufthansa/Lufthansa staff wanting to help you. Always check that the reply is from an official Lufthansa account: lufthansagroup.com/en/newsroom/so… Contrary to claims by fake user profiles we do not offer support via WhatsApp.

@dezarate Hi @dezarate we apologize for the negative experience you encountered with us. To help us review your case and provide the best possible assistance, kindly share the following details: 🟢 Full name 🟢 Email address 🟢 Phone number

@Aeromexico @Lufthansa After AM070’s delay I missed my connection and my baggage is still missing days later (PIR MUCLH69634). It contains my daughter’s medical supplies (Type 1 diabetes) and work equipment. No priority assistance despite traveling with 2 children, 1 with autism

@kabir_hirani I suggest selecting the country you’re in to get the local contact number. /Nico

@lufthansa Which country should I choose when calling them?

@lufthansa extremely disappointed in how you treat customers. I booked a flight months ago and paid extra for the emergency row because of knee pain, now I get an email saying I’ve been moved to a regular seat and I can pay more for extra legroom? On top of what I already paid?

@kabir_hirani Unfortunately, no. The Service Center is available either via phone or the Chat Assistant. /Nico

@lufthansa I’m trying and I’ve been on your chat assistant for so long, to no avail. Is there an email I can get to?

@kabir_hirani In that case, please contact our Service Center - my colleagues are the right point of contact for booking-related inquiries and can assist you further: lufthansa.com/de/en/support/…. My apologies for the inconvenience. /Nico

@lufthansa Hi Ted, Swiss told me to talk to Lufthansa as the flight is a Lufthansa flight.

@cpfc23 I would suggest contacting the number provided on your report for further guidance on this matter. My apologies for the inconvenience, and I hope you will be reunited with your belongings soon. /Nico

@lufthansa I filed the report and we had to leave for our hotel. I have no clothes or anything now. Is there any idea how long this could take?

@lufthansa How is it that on the app it says my bag was loaded onto my connecting flight in Frankfurt but when I arrived in Zagreb Croatia my bag is nowhere to be found??