Ember Inns

@mariecusack09 We're so sorry to hear of the long wait, Marie - please fill out a feedback form, here - bit.ly/3ri3GRD - and the Manager of the venue will be in touch. AG

@EmberInns The Duck In The Pond. When ordering food told issues in kitchen. No staff member checked that we were OK or updated us on when food would be served. After 2 hour wait finally got food. Only given a partial refund as two of our party had to leave early. DISGRACEFUL.

@timc400 Hi Tim, you can also email guest.care@mbplc.com if you're unable to DM us and a member of the team will be in touch to amend this for you 😊AS

@EmberInns Hi. Unable to DM you.

@EmberInns Hi. My app wasn't working yesterday. Can I send my receipt and add my points? Tim.

@Mandy_MooMoos_ Hi Mandy, it would be a free bottle of Prosecco. Thanks JK

@EmberInns ie (for absolute clarity) a free bottle of Prosecco?

Hey @EmberInns (I ask this question every year, because punctuation?) Does this mean I get 25% off my drinks OR a (free) bottle of Prosecco (as is traditional) 🥂🍾 Or…..as your staff will argue tooth and nail with me…. it means 25% off a bottle 🍾 (ie not much of a 🎁)

@Impossi28437184 Hi there, sorry to hear this- all the T&Cs for the Blue Light discount can be found on the Blue Light app. If you would like to query your bill, please input some details into bit.ly/3ri3GRD and the Manager will be in touch to advise 😊AS

@EmberInns Blue Light users beware. 10 per cent off food has suddenly become complicated . Suspected the week before. So this week bill without than bill with £3 more.

@chrisgadd @TheHarrow We are sorry your meals were not as hot as we would expect and to hear of your disappointing steak, Chris 😔 Please input some more details into bit.ly/3ri3GRD and the relevant Manager will investigate and reply. AS

@JoCox05401085 We are sorry about this, Jo. They will be in touch as soon as they can be to address this with you. IK

@EmberInns I have rang them and emailed them with no response It was on your website one the problem the are working very shoddily on your behalf

Thank you @EmberInns for taking over 2 weeks to sort my Mother’s Day gift card out took 5 phone calls 10 emails and I received it this morning, 😤

@Davidpritch_gg We can't wait to see you again, David! Thank you for joining us😊 AS

@EmberInns It was very nice & filling, will be visiting again soon I’m sure 😀

Lovely Sunday lunch out at the @EmberInns Markeaton pub earlier, definitely recommend it 😀 #emberinns #themarkeaton #sundaylunch #sundayroast

@popparper Hello there, sorry to hear this. If you let a member of the team know, they will be more than happy to rectify this! JN

@SiChristopher00 Hi Christopher, if you forward your feedback to this email address here: guest.care@mbplc.com, you will be contacted. Thanks JK

@SiChristopher00 Hi Christopher, the manager of the pub will be best placed to address your feedback straight away. Please speak with them and they can then look further into this for you. Thanks JK

@SiChristopher00 Hi Christopher, as you are within the pub we would suggest asking to speak to the manager so they can look straight into this for you. Thanks JK

@LichfieldBeer @CAMRA_Official @StAustellBrew Looks perfect😍IK

Some of the @CAMRA_Official Good Beer Guide pubs in our area need to buck up. Gimmick beers and murky fruit slop on nearly every line. Thanks @EmberInns for selling what looks like a beer, and tastes like a beer! Proper Job by @StAustellBrew on this occasion.

@kirstie1971 Have a wonderful time 😁 LT

Out for tea with a lovely friend tonight. Off to #Wheatsheaf #grimsby @EmberInns

@KelloeCaroline I can't see this on our side🙁would you mind emailing me directly, just so I can locate your log with us? My email is kanein@mbplc.com 😊IK

@KelloeCaroline So sorry you are unhappy with this reply, CJ. Do you have your reference number? Or please email guest.care@mbplc.com again and I can pick this up now for you😊IK

@KelloeCaroline Hi there, would you be able to DM us via Facebook? Alternatively, you can email to guest.care@mbplc.com 😊AS