HelpHub Support

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HelpHub Support@Enquiry_HelpHub·11 Nis

Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!” If you want it more

The Reverend@67Irons

@FeelGoodContact @FeelGoodContact the code is expired!!!!

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HelpHub Support@Enquiry_HelpHub·23 Mar

@TanyaFen Hello Tanya, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your order number and phone number we connect you with an agent who can assist. Thank you

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Tanya Fenelon@TanyaFen·21 Mar

@FeelGoodContact this is really bad service. Been using you for years and now this. Having had to make multiple calls and demand replacements only for the second set to be delayed too. Really not good enough

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HelpHub Support@Enquiry_HelpHub·23 Mar

Hello Tanya, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your order number and phone number we connect you with an agent who can assist. Thank you

Tanya Fenelon@TanyaFen

@FeelGoodContact this is really bad service. Been using you for years and now this. Having had to make multiple calls and demand replacements only for the second set to be delayed too. Really not good enough

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HelpHub Support@Enquiry_HelpHub·25 Şub

Hello lucy, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your order number and phone number we connect you with an agent who can assist. Thank you

Lucy Woo@govp

Hey @FeelGoodContact, do your team ever answer emails? You've sent me a random glasses case that doesn't match my glasses and won't respond to my query to let me know what you're going to do about it. Good job the glasses are okay, your customer service is dire.

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HelpHub Support@Enquiry_HelpHub·25 Şub

@govp Hello Lucy, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your order number and phone number we connect you with an agent who can assist. Thank you

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Lucy Woo@govp·25 Şub

Hey @FeelGoodContact, do your team ever answer emails? You've sent me a random glasses case that doesn't match my glasses and won't respond to my query to let me know what you're going to do about it. Good job the glasses are okay, your customer service is dire.

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HelpHub Support@Enquiry_HelpHub·18 Şub

@scottjammy80 Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”

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Scott@scottjammy80·18 Şub

@FeelGoodContact hi, can you follow me so I can DM please ?

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Natalie Aghazadeh@nattylara

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HelpHub Support@Enquiry_HelpHub·16 Şub

Hello @nattylara, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your order number and phone number we connect you with an agent who can assist. Thank you

@FeelGoodContact Hey can you help? My contacts were sent next day delivery on Tuesday and appear to now be stuck in transit via tracking. They’re stuck at Gatwick, running dangerously low on contacts now! X won’t let me DM you

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HelpHub Support@Enquiry_HelpHub·16 Şub

@nattylara Hello @nattylara, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your order number and phone number we connect you with an agent who can assist. Thank you

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Natalie Aghazadeh@nattylara·14 Şub

@FeelGoodContact Hey can you help? My contacts were sent next day delivery on Tuesday and appear to now be stuck in transit via tracking. They’re stuck at Gatwick, running dangerously low on contacts now! X won’t let me DM you

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Feel Good Contacts@FeelGoodContact·13 Şub

That’s the way, I like it! 🎶 If you left your V-day present for the last day (yes we are judging you 👀) order now so you can receive it tomorrow in time! 🤝 #feelgoodcontacts #eyecare #sunglasses #valentinesday

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HelpHub Support@Enquiry_HelpHub·30 Oca

@suzzti Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”

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suzz@suzzti·30 Oca

@HomeServeUK I’ve tried to dm, but can’t as it says I’m not verified?

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suzz@suzzti·29 Oca

@HomeServeUK you have left an 87 year old vulnerable man without heating and hot water from a boiler service yesterday. The phone agent can’t get anyone out sooner than tomorrow. This is unacceptable service

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HelpHub Support@Enquiry_HelpHub·17 Oca

@hazera_syed Hi there, we’re really sorry to hear about this experience — it’s absolutely not the level of service we aim to provide. Please send us a DM with your policy details, address, and best contact number so we can urgently look into what’s happened and get this resolved for you.

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Hazera@hazera_syed·17 Oca

@HomeServeUK one of the worst customer service! Plumber didn't fit a pipe in properly and now the leak has got so bad the ceiling caved in and still no plumber after 2 days! Avoid at all costs. Rude staff. 😡😡

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HelpHub Support@Enquiry_HelpHub·17 Oca

Hi there, we’re really sorry to hear about this experience — it’s absolutely not the level of service we aim to provide. Please send us a DM with your policy details, address, and best contact number so we can urgently look into what’s happened and get this resolved for you.

Hazera@hazera_syed

@HomeServeUK one of the worst customer service! Plumber didn't fit a pipe in properly and now the leak has got so bad the ceiling caved in and still no plumber after 2 days! Avoid at all costs. Rude staff. 😡😡

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HelpHub Support@Enquiry_HelpHub·15 Oca

@marv24099 Kindly follow back for us to engage further via DM.^CG

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Janice Marvell@marv24099·15 Oca

@HomeServeUK I have directly called you previously but keep get the brush off like now! If homeserve thought more of my loyalty to them then they should have the decency to call me.as requested. If i don't recieve a call by lunchtime today I will cancel.

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HomeServe UK@HomeServeUK·29 Kas

Refer a friend and share the cover love. Introduce your friends to HomeServe emergency home cover and receive a £25 Amazon.co.uk Gift Card. Head to brnw.ch/HomeServeRefer… to find out more. T&C’s apply

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HelpHub Support@Enquiry_HelpHub·15 Oca

@marv24099 Sorry to hear this — it’s absolutely not the experience we want for any long-term customer. We’d like to look into your account and make sure you're on the right plan. Please send us a DM with your details and we’ll get the correct team onto this ASAP.

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Janice Marvell@marv24099·15 Oca

@HomeServeUK How can you justify £1.pm then 2nd year £190.00 (yearly) For drainage and plumbing cover to new customers.. yet ive been a loyal customer for over 10 years paying £84.00 pm.. wheres my discount????? When I do call, I get told wrong dept???

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HelpHub Support@Enquiry_HelpHub·15 Oca

Sorry to hear this — it’s absolutely not the experience we want for any long-term customer. We’d like to look into your account and make sure you're on the right plan. Please send us a DM with your details and we’ll get the correct team onto this ASAP.

Janice Marvell@marv24099

@HomeServeUK How can you justify £1.pm then 2nd year £190.00 (yearly) For drainage and plumbing cover to new customers.. yet ive been a loyal customer for over 10 years paying £84.00 pm.. wheres my discount????? When I do call, I get told wrong dept???

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HelpHub Support@Enquiry_HelpHub·10 Oca

@spmj23 Please send us a DM with your name, address and policy number, and we’ll look into this right away and get your boiler service booked as soon as possible. Thanks for your patience, and we’ll make sure this is sorted for you.

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Stu Middleton-Jones@spmj23·9 Oca

@HomeServeUK I've been trying to book my boiler service with you since the 18th December. I've been promised a call back on 4 Separate occasions and I'm still waiting. Can this please be sorted?

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Stu Middleton-Jones@spmj23

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HelpHub Support@Enquiry_HelpHub·10 Oca

Please send us a DM with your name, address and policy number, and we’ll look into this right away and get your boiler service booked as soon as possible. Thanks for your patience, and we’ll make sure this is sorted for you.

@HomeServeUK I've been trying to book my boiler service with you since the 18th December. I've been promised a call back on 4 Separate occasions and I'm still waiting. Can this please be sorted?

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HelpHub Support@Enquiry_HelpHub·7 Oca

Hi there, we’re really sorry to hear this — that sounds extremely uncomfortable, especially in this cold weather. Please send us a DM right away with your address, policy details and a contact number. We’ll get this escalated urgently to our engineering team so we can help.

Lora L@LL2013A

@HomeServeUK needing an oil heating boiler engineer since yesterday evening ….. we are freezing and elderly

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Steve Davidson@stevedavidson_

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HelpHub Support@Enquiry_HelpHub·6 Oca

Hi @stevedavidson_, we’re really sorry for the delay — this isn’t the experience we want for you. We’ve escalated this with our Customer Relations Team and someone will be in touch as soon as possible. Please DM us your details so we can prioritise this for you.”

@HomeServeUK @HomeServeHelps It is now 9am on Tuesday 30th December. That is over 64 hours since calling your Claim Line, over 48 hours since messaging you on X and over 38 hours since registering a complaint on your website. And still no contact from your Customer Relations Team

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