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@EquusEngland

Equestrian shopping online. Free UK delivery over £25! By riders, for riders. Shop today at https://t.co/QGteBsgAGL.

England Katılım Mart 2012
1.8K Takip Edilen4.9K Takipçiler
EQUUS
EQUUS@EquusEngland·
@emmabell39 Hi Emma, could you please let me know your order number and I will look into this for you.
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Emma
Emma@emmabell39·
@EquusEngland Please respond to my emails, messages and phone calls. Regarding my outstanding orders and no communication from your company.
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EQUUS
EQUUS@EquusEngland·
@dragonhunter836 Hello Anne, Many thanks for contacting EQUUS. Please could you provide me with the order number and then I can have a look into this.  Should you require anything else please feel free to come back to me and thank you for shopping with EQUUS. Kind regards Elena EQUUS | By ...
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EQUUS
EQUUS@EquusEngland·
@chris79williams Hello, Many thanks for contacting EQUUS. I can confirm your refund is being processed. We do ask customers to allow 10-14 Days for refunds to be processed so please rest assured, your refund is being processed. Please be advised your refund will be paid back to the original p...
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Christina
Christina@chris79williams·
@EquusEngland I have tried calling numerous times and nobody answers the phone. I received an email today saying my items are out of stock but the money has been taken from my account. Can you please refund the money as my little girl brought this with her birthday money. Thanks
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EQUUS
EQUUS@EquusEngland·
@chris79williams Hello Christina, please may you message me your order number so I can look into this please?  Kind Regards, Mollory
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EQUUS
EQUUS@EquusEngland·
@deepopey Hello Dee, Many thanks for contacting EQUUS. What is your daughters' order number so i can chase the order status up for you? Should you require anything else please feel free to come back to me and thank you for shopping with EQUUS. Kind regards Grace  EQUUS | By riders...
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EQUUS
EQUUS@EquusEngland·
@Kittyfarrell Hello Kitty, Many thanks for contacting EQUUS. I apologise that you have not yet received your refund and I have requested the Finance Team look into this urgently. You should receive your refund within 3 working days. If after this time has elapsed and you have not yet rece...
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Kit Farrell
Kit Farrell@Kittyfarrell·
@EquusEngland paid for an order in January, never arrived. Assured my refund had been done and would receive in 10-14 days.. it’s now been 18 days and I still don’t have my money?! Absolute joke of a “service”.
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EQUUS
EQUUS@EquusEngland·
@wibbles_xo Hello Shan, Many thanks for contacting EQUUS. Please can you provide your email address and your order number so that i can get your order cancelled for you. Should you require anything else please feel free to come back to me and thank you for shopping with EQUUS. Kind re...
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Shan
Shan@wibbles_xo·
@EquusEngland I placed an order 23rd of Jan, order hasn’t been dispatched and I have tried emailing and calling and leaving voicemails with no response. I would like to cancel the order and have my money back or at least have it sent so I can return.
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EQUUS
EQUUS@EquusEngland·
@TallAndFirey Hello there, Many thanks for contacting EQUUS. Please could you provide some order information such as an order number just so i can investigate this further for you.  Should you require anything else please feel free to come back to me and thank you for shopping with EQUUS...
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Tall&Firey
Tall&Firey@TallAndFirey·
@EquusEngland still no reply to my email asking about my refund, reported to trading standards, viewing your Facebook page it seems a lot of people have done this.
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EQUUS
EQUUS@EquusEngland·
@seanliamcleary Hello Sean, Many thanks for contacting EQUUS. I am taking this up with the finance manager, i have put your order number through and you should be refunded shortly.  i am sorry for any disruption and inconveniences caused by this delay.  Should you require anything else pl...
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EQUUS
EQUUS@EquusEngland·
@Kittyfarrell Hello Kitty, Many thanks for contacting EQUUS. I apologise for the delay in despatching your item(s) and can confirm your order is being processed and should be on its way to you soon. Once your order has been despatched, you will be issued with an order confirmation, togethe...
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Kit Farrell
Kit Farrell@Kittyfarrell·
@EquusEngland placed an order on the 27th and I still haven’t had an email saying it’s been dispatched. Quick enough to take my money but not to fulfil the order.. unimpressed!!!
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EQUUS
EQUUS@EquusEngland·
@jofox09 @jofox09 Please could you DM us your order number and we will look into this for you. Thanks EQUUS
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Jo Fox
Jo Fox@jofox09·
@EquusEngland I placed an order with Equus on 30th December. Still no dispatch notification, No response to email and no response to voicemail left. Please can you help? Thanks
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EQUUS
EQUUS@EquusEngland·
@chillery_j @chillery_j I am sorry to hear you are disappointed, I have had a look and can see your refund was processed on the 16th January and notification email was sent to you. Thanks EQUUS
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JChillery
JChillery@chillery_j·
@EquusEngland Not at all happy with Equus. Returned item beginning of December due to faulty Zips and told Refund being processed. Have emailed, telephoned and left messages and NO response or reply. Refund still not received! Please explain!!
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EQUUS
EQUUS@EquusEngland·
@figbatt @figbatt Hello, please could you DM us the order number and we can look into this for you. Thanks EQUUS
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Paul Beasley
Paul Beasley@figbatt·
@EquusEngland Looking for information on an order placed 1st Jan by my wife. No update on dispatch and no response to email or voicemail. Our daughter is desperate for the item!
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EQUUS
EQUUS@EquusEngland·
@mads_bethx @mads_bethx Hello, I can see your order was dispatched yesterday via parcel force, an email was sent with tracking information, if you haven't received this please let us know and we will get it resent. Thanks EQUUS
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Maddie Alexander
Maddie Alexander@mads_bethx·
@EquusEngland hi I placed an order on the 11th Jan and received no update, can you advise accordingly please 😁
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EQUUS
EQUUS@EquusEngland·
@MandyLarner @MandyLarner Hello I am sorry to hear you haven't been able to get through our phone lines have been extremely busy. Please DM us your phone number and a member of the team will give you a call. Thanks EQUUS
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AMANDA LARNER
AMANDA LARNER@MandyLarner·
@EquusEngland why don’t you answer your customers called 8 times today emailed messaged etc and NO reply
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EQUUS
EQUUS@EquusEngland·
@whataboutjess @whataboutjess I am really sorry to hear this. I have flagged this with the customer service team and a member of the team will be in touch today. Thanks EQUUS
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jessica woodcock
jessica woodcock@whataboutjess·
@EquusEngland This is getting ridiculous now. I have still not had a refund of this order and it was cancelled in December! Can I escalate this to a complaint. Shocking customer service.
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jessica woodcock
jessica woodcock@whataboutjess·
@EquusEngland I placed an order on 14th of December but have had no notification of dispatch. Can you provide an update please?
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EQUUS
EQUUS@EquusEngland·
@BetsHarrisX @BetsHarrisX Hello I am sorry to hear you haven't had a response I have flagged this with the customer service team and a member will be in touch today. Thanks EQUUS
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EQUUS
EQUUS@EquusEngland·
@CMWarren1966 @CMWarren1966 Hello, I am sorry to hear this I will follow up with finance team as a matter of urgency. Thanks EQUUS
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Christine Warren
Christine Warren@CMWarren1966·
@EquusEngland Please can you confirm the refund has been processed and when I can expect to receive it.
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Christine Warren
Christine Warren@CMWarren1966·
@EquusEngland I placed an order on 7 December that has not been despatched. No response to either email or phone call. Really disappointed with customer service. I have ordered from another supplier to ensure i have the item in time for Christmas. Please can i have a refund.
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EQUUS
EQUUS@EquusEngland·
@whataboutjess @whataboutjess Hello, I am sorry to hear this I will follow this up with the finance team as a matter of urgency. Thanks EQUUS
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jessica woodcock
jessica woodcock@whataboutjess·
@EquusEngland Can I cancel this order and get a refund? I've not had any email correspondence from you and the money has still not been refunded? Can you refund this ASAP please.
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