EQUUS

@emmabell39 Hi Emma, could you please let me know your order number and I will look into this for you.

@EquusEngland Please respond to my emails, messages and phone calls. Regarding my outstanding orders and no communication from your company.

@dragonhunter836 Hello Anne, Many thanks for contacting EQUUS. Please could you provide me with the order number and then I can have a look into this.  Should you require anything else please feel free to come back to me and thank you for shopping with EQUUS. Kind regards Elena EQUUS | By ...

@chris79williams Hello, Many thanks for contacting EQUUS. I can confirm your refund is being processed. We do ask customers to allow 10-14 Days for refunds to be processed so please rest assured, your refund is being processed. Please be advised your refund will be paid back to the original p...

@EquusEngland I have tried calling numerous times and nobody answers the phone. I received an email today saying my items are out of stock but the money has been taken from my account. Can you please refund the money as my little girl brought this with her birthday money. Thanks

@chris79williams Hello Christina, please may you message me your order number so I can look into this please?  Kind Regards, Mollory

@deepopey Hello Dee, Many thanks for contacting EQUUS. What is your daughters' order number so i can chase the order status up for you? Should you require anything else please feel free to come back to me and thank you for shopping with EQUUS. Kind regards Grace  EQUUS | By riders...

@Kittyfarrell Hello Kitty, Many thanks for contacting EQUUS. I apologise that you have not yet received your refund and I have requested the Finance Team look into this urgently. You should receive your refund within 3 working days. If after this time has elapsed and you have not yet rece...

@EquusEngland paid for an order in January, never arrived. Assured my refund had been done and would receive in 10-14 days.. it’s now been 18 days and I still don’t have my money?! Absolute joke of a “service”.

@wibbles_xo Hello Shan, Many thanks for contacting EQUUS. Please can you provide your email address and your order number so that i can get your order cancelled for you. Should you require anything else please feel free to come back to me and thank you for shopping with EQUUS. Kind re...

@EquusEngland I placed an order 23rd of Jan, order hasn’t been dispatched and I have tried emailing and calling and leaving voicemails with no response. I would like to cancel the order and have my money back or at least have it sent so I can return.

@TallAndFirey Hello there, Many thanks for contacting EQUUS. Please could you provide some order information such as an order number just so i can investigate this further for you.  Should you require anything else please feel free to come back to me and thank you for shopping with EQUUS...

@EquusEngland still no reply to my email asking about my refund, reported to trading standards, viewing your Facebook page it seems a lot of people have done this.

@seanliamcleary Hello Sean, Many thanks for contacting EQUUS. I am taking this up with the finance manager, i have put your order number through and you should be refunded shortly.  i am sorry for any disruption and inconveniences caused by this delay.  Should you require anything else pl...

@Kittyfarrell Hello Kitty, Many thanks for contacting EQUUS. I apologise for the delay in despatching your item(s) and can confirm your order is being processed and should be on its way to you soon. Once your order has been despatched, you will be issued with an order confirmation, togethe...

@EquusEngland placed an order on the 27th and I still haven’t had an email saying it’s been dispatched. Quick enough to take my money but not to fulfil the order.. unimpressed!!!

@jofox09 @jofox09 Please could you DM us your order number and we will look into this for you. Thanks EQUUS

@EquusEngland I placed an order with Equus on 30th December. Still no dispatch notification, No response to email and no response to voicemail left. Please can you help? Thanks

@chillery_j @chillery_j I am sorry to hear you are disappointed, I have had a look and can see your refund was processed on the 16th January and notification email was sent to you. Thanks EQUUS

@EquusEngland Not at all happy with Equus. Returned item beginning of December due to faulty Zips and told Refund being processed. Have emailed, telephoned and left messages and NO response or reply. Refund still not received! Please explain!!

@figbatt @figbatt Hello, please could you DM us the order number and we can look into this for you. Thanks EQUUS

@EquusEngland Looking for information on an order placed 1st Jan by my wife. No update on dispatch and no response to email or voicemail. Our daughter is desperate for the item!

@mads_bethx @mads_bethx Hello, I can see your order was dispatched yesterday via parcel force, an email was sent with tracking information, if you haven't received this please let us know and we will get it resent. Thanks EQUUS

@EquusEngland hi I placed an order on the 11th Jan and received no update, can you advise accordingly please 😁

@MandyLarner @MandyLarner Hello I am sorry to hear you haven't been able to get through our phone lines have been extremely busy. Please DM us your phone number and a member of the team will give you a call. Thanks EQUUS

@EquusEngland why don’t you answer your customers called 8 times today emailed messaged etc and NO reply

@whataboutjess @whataboutjess I am really sorry to hear this. I have flagged this with the customer service team and a member of the team will be in touch today. Thanks EQUUS

@EquusEngland This is getting ridiculous now. I have still not had a refund of this order and it was cancelled in December! Can I escalate this to a complaint. Shocking customer service.

@EquusEngland I placed an order on 14th of December but have had no notification of dispatch. Can you provide an update please?

@BetsHarrisX @BetsHarrisX Hello I am sorry to hear you haven't had a response I have flagged this with the customer service team and a member will be in touch today. Thanks EQUUS

@whataboutjess @whataboutjess Hello, no its ok I picked your order up via your name :)

@EquusEngland Do you not need my order number?

@CMWarren1966 @CMWarren1966 Hello, I am sorry to hear this I will follow up with finance team as a matter of urgency. Thanks EQUUS

@EquusEngland Please can you confirm the refund has been processed and when I can expect to receive it.

@EquusEngland I placed an order on 7 December that has not been despatched. No response to either email or phone call. Really disappointed with customer service. I have ordered from another supplier to ensure i have the item in time for Christmas. Please can i have a refund.

@whataboutjess @whataboutjess Hello, I am sorry to hear this I will follow this up with the finance team as a matter of urgency. Thanks EQUUS

@EquusEngland Can I cancel this order and get a refund? I've not had any email correspondence from you and the money has still not been refunded? Can you refund this ASAP please.