Assistant

@saumil @Ticket_Help2022 Can you please explain how the FV of the original ticket reserved areas is so much more than the FV of the offered up tickets in this Request offering? I paid in Pre-Sale Vegas FV(before fees) $399.50 for section 119 low row, and it is $299.50 in the Request.

I would like to clear up a couple of things as best as I can. First, it sounds conspiratorial because it isn't true :) This was done purely in response to egregious violations in primary purchasing. I have said elsewhere, this was not a cookie cutter bot attack that happens nonstop. Also, resale is off for this tour on Ticketmaster as of now. Second, we said elsewhere that we will offer tickets via Request at *face value*. So, we are being upfront.

Watching all of these BTS orders get canceled is brutal for innocent fans. 1. It’s good that Ticketmaster identified and banned people who broke the rules using bots. Hopefully there’s real accountability and consequences for that behavior. 2. Ticketmaster won’t say it outright, but this feels like a direct hit to secondary markets. The chaos this creates stress for fans, uncertainty around resale tickets and makes people question whether those platforms are even safe. Maybe it sounds conspiratorial, but it’s hard not to wonder if this also benefits Ticketmaster’s own resale platform, where they collect hefty fees on every transaction. 3. The newly released tickets are a positive for fans, but the lack of pricing transparency until the purchase window opens is frustrating. Why not be upfront? It raises concerns about whether this could lead to even more aggressive dynamic pricing in the future (BTS said they are not using dynamic), especially if tickets are being held back intentionally. 4. Most importantly, the innocent fans who had their tickets canceled should absolutely get priority access to the new releases. If those exact tickets are going back on sale, why not give those fans the option to repurchase them at face value? Good luck to all BTS fans—definitely recommend submitting a request. Hopefully everyone gets a fair shot at seeing them live.

@trinhers Yes

were some of the prices on the ticket request cheaper than presale pricing???

@aguslinn @Ticketmaster Only some as they are only offering tickets that were clawed back from the scammer.

@Ticketmaster in US every show has the VIP request or just some of them ? bc I already requested for El paso and I didn’t see the option 🥺😭

Ticket Requests for BTS WORLD TOUR ‘ARIRANG’ are now open for U.S. and Canada Shows. Scroll for more info on how to request tickets. US Request: bts.request.ticketmaster.com Canada Request: cabts.request.ticketmaster.ca

@blseitz @Ticketmaster You need to put both shows on one request, and you will be asked to prioritize one of the two shows.

@Ticketmaster How can one buy tickets to more than one event? I submitted my request for one ticket at one venue, but when I tried to submit a second request for a different venue, the response was that my first request would be cancelled. How is it possible to submit a second request?

@elenocka8 @Ticketmaster I believe you need to go back to Stubhub to get your money back.

@Ticketmaster Dear @Ticketmaster , I have lost a $375 ticket from my account because the person who transferred it probably bought it via stubhub but I haven't received any email from you. What should I do to secure priority? it's illegal in Europe to just take a ticket without compensation.

@AmnaSajid728 @Ticketmaster If you get the tickets, you will get an email on 21st. If you only sign up for VIP as your choice and not Reserve 1, then you don't need to worry. Reserve 1 was floor without VIP.

@Ticketmaster Hey when and how do I know if I can get vip soundcheck, I selected that section when requesting but I don't want floor just the vip tix?

@gobblemaster71 @Ticketmaster They say give it an hour and also check spam

@Ticketmaster did anybody get the email confirming thag their request went through? i didn't get one

@BIKROKOSMOS7 @Ticketmaster Probably not.

@Ticketmaster I already have a ticket but want to purchase 2 more and be able to sit with my family, would I be able to move my seat and join my family with the additional tickets through the application?

@Yoonginapuppy2 @Ticketmaster @saumil My friend has 2 ticket to sell. I hope TM opens up the resell option.

@Ticketmaster @saumil I applied, but it says results can come out as late as April 21—and the show is on the 25th. If I don’t get a ticket, I’ll have only 4 days to find one 😭 so I really hope Tampa gets priority in the queue and we get results earlier than the 21st, please😃😃

@saumil I hope he is not just thinking that being banned for life is punishment enough. All that means is creating a new sign on with a different identity. Hit them in the pocketbook if you want it to hurt.

@Everyones_Asst I will just say that bad actors were penalized - after careful remediation opportunities offered - and leave it at that. We will continue to find and penalize bad actors.

@yoongiptdass What?? A spoiler without Namjoon? No Jimin to point it out by disassociating?

🐰: I turned on the live cuz it's just 2 days to the concert, right? *checks phone* no it's tomorrow. 💜: Why are you not sleeping? 🐰: I was sleeping but I woke up. I've been on diet these days so I was hungry so I'm eating Ramen. You'll get to know which Ramen I'm eating soon.

@myyouwithjk Run BTS 2.0 idea - a scavenger hunt all in english with no phone for help. RM as MC. Which one would implode 1st?

not tablo asking joon to send tannies to him to learn english 😭

@Shai_Berry @uhsugas Fans asked for TM to do something to stop the scalpers and when they do, you say it is unfair. The 3rd party sites need to step up and make whole the innocent parties who bought in good faith.

@uhsugas My thing is...even if they were bought by scalpers, if they were repurchased by legitimate fans, why should their tickets be taken away? Reclaim the ones that haven't been resold yet Now fans have to fight for refunds n watch their tickets be given away during the ticket lottery

how does ticketmaster know which tickets were bought by scalpers and which werent… they said it targets tickets that were bought with accounts using false information how do they know that… i got my tickets the legitimate way but im still scared CUS WHAT IF THEY MAKE A MISTAKE

@saumil @Ticketmaster I really appreciate you. I think you are trying hard to get factual info out there. Not sure how 'banned for life' works in the modern world when one just changes personal info. But this is the 1st step towards sanity. Fighting! Serious ❓️, did the bad actors get refunds?

@alienatedjin @Ticketmaster @Gametime If you have your tickets in your account and if you did not receive an email from us today, then yes all is well.

@Ticketmaster I purchased my BTS tickets from @Gametime and haven’t received an email or anything. The tickets are still in my account… Am i safe? @saumil

@saumil I really appreciate you. I think you are trying hard to get factual info out there. Not sure how 'banned for life' works in the modern world when one just changes personal info. But this is the 1st step towards sanity. Fighting! Serious ❓️, did the bad actors get refunds?

@youngmoonforevr @Ticket_Help2022 Thanks for the feedback. We'll keep trying to improve to earn more trust over time.

@HYBE_MERCH The Target merch is low quality too. Screen print logo off center on L/S grey shirt, socks don't hold up after 1st wash, hoodie shrunk 2 sizes, PC super thin...

We are writing to provide information regarding the '[GLOBAL EXCLUSIVE] S/S T-SHIRT (CHARCOAL)' product from the BTS WORLD TOUR ‘ARIRANG’ Official Merch. We have immediately suspended sales of this product due to a quality issue identified during the manufacturing process. Please also be advised that the item will be excluded from the sales lineup at all official pop-up stores and the 'ARIRANG' IN GOYANG concert venue. We sincerely apologize for any inconvenience and concern caused. We will process full refunds for all customers who purchased this product online or offline without requiring a separate return, and specific details regarding the refund process and schedule will be shared in a separate announcement as soon as they are finalized. Furthermore, we are currently conducting a thorough investigation into the root cause alongside the manufacturer, and we will reinforce our quality control procedures and standards to prevent any recurrence in the future. Thank you.

BTS WORLD TOUR 'ARIRANG' 공식 상품 중 '[GLOBAL EXCLUSIVE] S/S T-SHIRT (CHARCOAL)' 제품과 관련하여 안내드립니다. 해당 상품은 제조사의 제작 과정에서 발생한 품질 이슈가 확인되어, 이에 대한 조치로 판매를 즉시 중단하였습니다. 또한 공식 팝업스토어를 포함한 'ARIRANG' IN GOYANG 공연 현장 판매 품목에서도 제외되는 점 알려드립니다. 상품 이용에 불편과 심려를 끼쳐드린 점 진심으로 사과드립니다. 본 상품을 온/오프라인에서 구매하신 고객님께는 별도 회수 없이 전량 환불을 진행할 예정이며, 환불 절차 및 일정 등 구체적인 사항은 확정되는 대로 추가 공지를 통해 안내드리겠습니다. 아울러, 현재 제조사와 함께 정확한 원인을 면밀히 확인하고 있으며, 향후 동일한 문제가 발생하지 않도록 품질 관리 절차와 기준을 더욱 강화하겠습니다. 감사합니다.

@Ticketmaster What time zone on 4/13?

Exactly! We'll have more info then!

@Daechwitaax That theater will be rocking!!!!! Get to work on those freebies. You only have a week.

WHAT THE FUCK DID YOU JUST SAY TO ME?????? THE SUDDEN RECOGNITION?? I'LL VOMIT.

@netflix @netflix Wasn't that director supposedly award winning? What the hell with 25% crowd and skyscraper shots? Let's get a recut up quickly.

ARIRANG #BTSLiveonNetflix #BTS_ARIRANG