Executive Connexions

@GWRHelp It has now departed, and the announcement has been corrected to say that it is a penance service. However, it is unacceptable that my wife has to stand from Paddington to Redruth. Very poor service.

@ExecConnexions Sorry about this, I am speaking with our control centre to find out more information for you regarding the service and will send you another message with an update. -Julia

@GWRHelp what is happening with the 1203 from Paddington to Penzance?

@GWRHelp They have just announced this train as going to Plymouth? It was supposed to be a scheduled direct through to Penzance train.

@ExecConnexions We currently do not have an estimated time as of yet, but the service will operate as soon as possible. -Julia

@GWRHelp Its status is ‘delayed’ and passengers being asked to return to concourse!?

@ExecConnexions Hi there, this service has been delayed by earlier engineering works not being finished on time. I do apologise for the inconvenience. -Julia

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@GWRHelp I have a vulnerable traveller who was on the 1003 Paddington to Penzance, which is now been cancelled at Plymouth due to a point failure in the Saltash area. When will they be able to get on the train and reach their destination, which is Redruth?

@GWRHelp 1003 from Paddington to Penzance now held at Plymouth due to points failure somewhere in Cornwall? Please update.

No announcements on board at all

@GWRHelp hi there. What is the problem on the 1003 Paddington to Pennance train? Not even got to Reading yet! Thank you.

Penzance

@GWRHelp How do I change it to a flexible ticket, please?

@ExecConnexions Hello. Advance tickets are only valid on the train they are booked for and you must travel on the route, time and date shown on the ticket. If you may miss this train, I would advise changing it to a flexible ticket - Allie

@GWRHelp hello, we are travelling back from overseas on Friday 2nd and have booked on a specific train from Paddington to Penzance. If things are running late and we miss that one, with advance two together return tickets can we get on a later train?

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