Exetel

@bwv182 Hey @bwv182, we’re sorry to hear about your experience. Please send us a DM with the details below and a case manager would be in touch; • Full name • Service address • Best contact number • A brief summary of the issue Cheers, Exetel

@exetel junk provider… DO NOT USE!!!! Always fucked and can’t get hold of anyone to fix

@neilh_apps Hi Neil, Thanks so much for sharing your fantastic experience with our One Plan! We’re thrilled the transition was quick and seamless, and you’re enjoying great speeds even on your existing equipment. Cheers, Exetel Team.

Just upgraded to @exetel's One Plan for 500/50 internet and results speak for themselves. Whole transition took 20mins. Automatic changeover with no technical skills required. These speeds were on an M4 Pro Mac mini from a 4 year old TP-Link Archer VR1600v Wi-Fi 5 router. #nbn

@MrSquiggleAu Thank you for your feedback! We’re glad you’re enjoying the free speed upgrade. If you need any further assistance, feel free to reach out anytime. Cheers, Exetel Team.

Thanks 🙏 for the free speed upgrade @exetel

@DavidCaoEV @techAU The One Plan was already packed with value . You can read more here exetel.com.au/blog/a-quick-u… Cheers, Exetel Team.

@techAU @exetel Still $80 per month?

Hey @exetel I'd use a bigger font to let someone know they're getting upgrades from 500/50 to 1000/100Mbs. Finally the NBN dream is being realised - amazing speed at great prices.

@techAU Hi, The One Plan was already packed with value, and now, with Warp Speed, Upload speeds increasing to 100Mbps, it's even better. More speed, same great plan. You can read more here exetel.com.au/blog/a-quick-u… Cheers, Exetel Team.

@benblaughs @NBN_Australia Hi Ben, We’re very sorry to hear about the ongoing issue delay in resolving your complaint. We completely understand how frustrating this must be. Could you please provide your Customer ID or Service Number so we can assist you further? Cheers, Exetel Team

Day 22 with no NBN from @Exetel / @NBN_Australia. Exetel texted me yesterday to say it’s fixed. But it isn’t! Again no progress on the complaint I filed on Tuesday - it was mean to be 2 days! Why no updates??

@DouglasABailey Hi Douglas, We understand your frustration and appreciate you sharing your feedback. You’re correct we no longer offer Static IPs on current Exetel One plans, and we’re sorry for any inconvenience this has caused. Cheers, Exetel Team

Well I instantly experienced a gotcha.. @Exetel no longer issue Static IPs. It's a frustrating month till I switch away.

@benblaughs Hi Ben, we completely understand your frustration and apologise for the poor communication. Please send us your service number or the Case Number via DM so we can escalate your case immediately. Our case manager will be in touch with you as soon as possible. Exetel Team.

With the utter lack of progress I filed a complaint with @exetel on Tuesday - was told it would be 24/48 hours and someone would contact me. Checked with them late yesterday, no-one has been allocated to my case yet! This is really poor - on top of everything else!! 3/3

@benblaughs @NBN_Australia Hi Ben, we’re very sorry to hear about the ongoing issues and the frustration caused by the delays. Please DM us your service number so we can escalate this promptly. A case manager will reach out to you directly to assist further. Thanks for your patience, Exetel Team.

On Friday 8th my HFC NBN stopped working. It’s now 21 days and not fixed despite 12 calls to @exetel & 3 @NBN_Australia (and 2 no shows). Totally frustrating. Exetel has had no urgency to fix and has poor processes that have led to continual delays. 1/3

@benblaughs Hi Ben, we're sorry for the ongoing frustration and delay. We understand you've had to follow up more than you should. Please DM us your service number so we can escalate this. A case manager will be in touch with you as soon as possible. Exetel Team.

Tried a number of things including reboots etc. On Tuesday I was told by @exetel it was “complicated and we can’t provide a time to fix and will get back to you in 48 hours”. No one got back to me. I have to keep chasing this and no longer have patience for this 2/3

@cconte10 There are currently no known outages affecting Exetel services in Earlwood, NSW. Additionally, user reports indicate no ongoing issues with the NBN network in the area. If you're experiencing connectivity problems, please reach out to our live chat or hotline for assistance.

@exetel is there currently an outage in Earlwood NSW?

@l33tr4n55 @techAU We've heard you! All Exetel The One customers are now getting a dynamic IPv6 address at no extra cost. remote access, hosting servers, and online gaming are possible. Check out our support centre for more information: support.exetel.com.au/support-hub-ar…

Earlier this month I reported on @Exetel dumping complex plans, replaced with a single, simple 500/50Mbps plan for A$80pm.. Too good to refuse, I just left Superloop for this deal. techau.com.au/exetel-dumps-c… Also included is an option to pay $1 for a 24hr upgrade to 1Gbps, anytime you want. My Exetel referral code is: EXE-1461118

@paul17hughes Hi Paul, There is currently no outage reported in the Penrith area. Please reach out to our Live Chat team at exetel.com so they can check your connection and assist you further. Cheers, Exetel Team

@exetel is there an outage in Penrith?

@Dwlynch0 Hi David, we're really sorry to hear about this experience. Please send us a private message with your full name, service number or customer ID, and date of birth so we can urgently look into this and assist you further. Exetel

Ported to @exetel 3 days ago. Porting stuff up on there end. Have not had a phone connection since. Customer service is terrible with no end in sight. Have lost two business deals due to phone not working. Will seek damages.

@Cryselle18 Our live chat support operates from 9 am to 9 pm. Regrettably, outside these hours, we kindly ask that you contact us again during business hours. Thank you for your understanding. Cheers, Exetel Team.

@exetel Internet is down. Live chat is till 9pm. How should I contact you for rectifying my issue ?

@ArnoldKrumm Hi there, sorry to hear you’re having trouble with your service and reaching us online. For immediate assistance, please give our support team a call on 13 39 38, we're here to help and can look into this for you right away. Exetel

@exetel my NBN service is down and so is you online chat. How am I meant to contact you for support?

@BhagsNStonks @l33tr4n55 @solo_dio_ Awesome! Glad you’re enjoying the deal. Thanks for choosing Exetel! Cheers, Exetel Team

@l33tr4n55 @solo_dio_ @exetel x.com/BhagsNStonks/s… I'm on it already. $90 cashback too. Bloody ripper

@Chao31093883 Hi Chao, We’re sorry to hear about your experience. That’s not how we want things to start for any new customer. Please send us a direct message or provide your service number and details so we can prioritise looking into this. Cheers, Exetel Team.

@exetel I had a very disappointing experience as a new customer with Exetel. Exetel activated my service without asking, causing double charges. When I complained, they just said ‘sorry’ and told me to deal with my old provider myself. Terrible start.

@Seniahau Thank you for your feedback. To upgrade easily, download the new Exetel app and select the 500/50 plan. Your current plan will be automatically cancelled and the new one activated. For assistance, please contact our live chat support. Regards, Customer Resolutions.

@exetel launches new NBN 500/50Mb service but expects existing customers to cancel their service with a 30 day notice period and order a new service. Amazing customer service in 2025! #dobetter #NBN #Fail

@MrSquiggleAu You're very welcome! 😊 We're excited to be upgrading your internet speeds and even better, it's on us! Enjoy the boost 🎉

@kate6063714 @exetel I’ve been with them for about six months now and never had any issues with the 100/40 and now to have such a massive bump up for still $90 a month is quite a surprise.😮

This is why I love @exetel