Craig Spence

51 posts

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Craig Spence

Craig Spence

@ExileS117

United Kingdom Katılım Ekim 2015
413 Takip Edilen84 Takipçiler
Craig Spence
Craig Spence@ExileS117·
@Marie01Spence @Northpowergrid @Marie01Spence @Northpowergrid Apparently not, also according to them my power went off "5th Jan - Power went off again at 17:24, Restored 17:50 6th Jan - 1st Reported 04:34, Restored 12:50" It was off from about 4.30 till ~9pm, lasted 30 min. Off again wasn't on when I woke up
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Craig Spence
Craig Spence@ExileS117·
@Northpowergrid Anyone had any luck claiming compensation? Went off many times over 3 days. Can't guarantee it won't go off again (on day 4 of do I have power today). I believe my freezer/fridge contents are spoiled. Advised to claim on insurance which I don't have.
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Craig Spence
Craig Spence@ExileS117·
@Mafferick93 @Northpowergrid @Mafferick93 I thought about this but, their records (sent via DM) seem to think they've restored power to my premises in a lot shorter time than they actually did. Not surprising. In one case they reckoned 20 minutes, I recon 10+ hours but, what do I know.
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Mafferick93
Mafferick93@Mafferick93·
@ExileS117 @Northpowergrid I found this in their #compensation manual. If you experience multiple supply interruptions If your electricity supply fails because of a problem on our distribution system and you are without power for 3 hours or more, on 4 or more different occasions in any single year.
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Craig Spence
Craig Spence@ExileS117·
@Mafferick93 @HastingsDirect @HastingsDirect That is pretty scummy. Just raising awareness to my followers/ investors don't used Hastings Direct. TLDR they cancelled his sisters insurance in 10 days and charged her £100 for the privilege
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Hastings Direct
Hastings Direct@HastingsDirect·
@ExileS117 @Mafferick93 @joelycett Hi Craig. If we can assist you please DM us using the above link or if you wish to pursue a complaint please follow the above complaint link. Thanks ~ John
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Craig Spence retweetledi
Mafferick93
Mafferick93@Mafferick93·
Hi @HastingsDirect can you justify cancelling my sisters insurance because you’ve no “barista” job option & you don’t think “sales assistant” is ok? Can you justify charging £1,000 MORE for a job title change? Your own service team thinks you’re wrong! @joelycett #insurance #help
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Craig Spence
Craig Spence@ExileS117·
@Mafferick93 @HastingsDirect @joelycett @Mafferick93 Doesn't really matter, whoever's on the twitter feed thinks they are funny posting this. I'm now very happy to convince others to avoid this company and will be doing so myself. I'd personally sack this person if they worked for me.
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Craig Spence
Craig Spence@ExileS117·
@HastingsDirect @Mafferick93 @joelycett @HastingsDirect You'd turn customers away in an extremely difficult way because a computer says no issue after accepting payment? Good to know, i'll make sure not to renew my current policy in a few months if this how you react. Just raise a useless complaint we won't look at. Ta
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Hastings Direct
Hastings Direct@HastingsDirect·
@Mafferick93 @joelycett Hi, I'm sorry to read about the poor experience she's had. I'm afraid we don't have access to the factors the underwriters use to determine risk & price. If you feel as if this process is incorrect, a complaint can be raised here: Customer Complaints Form | Hastings Direct ~Theo
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Craig Spence retweetledi
Mafferick93
Mafferick93@Mafferick93·
You’re going to give her a (partial) refund in 3-5 working days but you’re cancelling her insurance tomorrow? How can you expect an 18 year old to be able to afford TWO insurance policies in the space of a week? @HastingsDirect @joelycett #insurance
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Craig Spence retweetledi
Mafferick93
Mafferick93@Mafferick93·
You also suggested she should’ve selected “counter staff” for job title. I’m not sure if you know how your website works? You need to type it in for it to appear. So if her actual job title of #Barista isn’t available she has to guess and hope it’s ok? @HastingsDirect @joelycett
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Craig Spence
Craig Spence@ExileS117·
@tomahawkdarlo Do you guys have any input on the parking situation re Excel Parking? I love to come to your restaurant and we have now started entertain clients here like last night. Being hit with a £100 fine for a genuine mistake paying the wrong site is pretty brutal.
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