Marie Spence

@CoopFuneralcare I’ve sent a DM

@Marie01Spence We're really sorry to hear this, Marie. Please send us a DM, and we'll be able to supply details of how to issue a complaint. ^Elan

😞 @CoopFuneralcare please can you let me know how to make a complaint? I shouldn’t be getting a funeral plan statement (twice since our bereavement in August) I phoned after the first letter & was assured it was all sorted

. @NorthumbrianH2O I have sent you a private message about our water.. I’m just going round & round on your website trying to get help.. we usually get a text if there’s going to be a problem.. water is black & leaving this black sediment

@Tesco Thank you.. I’ve just sent you a private message with all the info you requested

@Marie01Spence Hello Marie, Thanks for getting in touch. I am sorry to hear your Potatoes were not the best quality. This is not the standard of quality we aim to provide you with. Can you send us a message privately confirming your full name, address and email address? Thank You - Gordon

. @Tesco how do I get a refund for my online delivery? Potatoes are rotten for the second week in a row.. they look fine until you cut into them and they’re black

@marksandspencer I have none near me, only a Simply Food at Bishop Auckland

@Marie01Spence It can be taken to another Clothing and Home store, it doesn't need to be the same one - Stefan

. @marksandspencer I bought a dress from M&S Newcastle & it has a hole in it.. it’s very small & I didn’t notice it until I wore it.. I still have the receipt but no tags, how do I get a refund..I can’t return it to Newcastle?

@marksandspencer It was a hospital appointment.. I live 34 miles away

@Marie01Spence There's no rush, you can take it in when you're next visiting - Stefan

@marksandspencer That’s not happening.. it’ll cost me more than I paid for the dress..

@Marie01Spence Hi - you would have to take this to a clothing store and the team can help further. - Chris

@marksandspencer Thank you..Can I take it to my nearest store? I’m not able to take it back in Newcastle

@Marie01Spence Hi Marie. I'd recommend taking the dress to the store, along with your receipt and speaking with our customer help team - they will need to examine the dress and if they find that the hole is due to a manufacturing fault, you'll receive a refund. Steve

@nwater_care Thanks Dan.. I’ve sent a PM

@Marie01Spence Hi Can you please DM me your address and I'll have a look in to this for you? Thanks Dan twitter.com/messages/compo…

Our water is brown @nwater_care ..we have done everything it says on your website but it’s still brown.. & no works reported in our area.. what should we do now?

…@Tesco I’ve just bought half a cooked chicken in your #bishopauckland store & it’s raw.. I’ve tried ringing the store but there’s no option to speak to anyone unless it’s about phones or the pharmacy. What should I do?

@AsdaServiceTeam I’ve just used your link… they’re there until I sign in.. like all the other (basic) stuff I can’t get

@Marie01Spence Hi Marie, I'm sorry to hear there are unavailable items. Here is a link to the Bom Bahia selection. Thank you - Anais groceries.asda.com/aisle/chilled-…

Dear @AsdaServiceTeam with so many basic items unavailable in our online shop for next week it’s not worth bothering but we have a 12 months pass so we’ll be penalised.. below is a screenshot of the curry you’re advertising but can’t find when I search

…I can honestly say that @coopuk banking is very poor.. the wait on the phone to speak to someone is an hour… they promise rectify things & don’t, we’ve made a official complaint & got an postal acknowledgment for it, why can’t you just sort the problem?

@AsdaServiceTeam Can someone please look at the private messages that I’ve sent to you today, I know there’s something wrong & I understand how the app works… & it’s wrong, I should have had at least £1 added in the last 2 weeks

@Marie01Spence Hi Marie, I'm very sorry to hear this. Please drop us a DM following the link with your name, email address, rewards ID and relevant order numbers. Thanks, Anais twitter.com/messages/compo…

😞 @AsdaServiceTeam @asda I’m grocery shopping online & not getting anything in my cash pot or even anything in my boosts.. we spent over £50 last week alone & the money has come out of our account for last Thursday so that’s not it

@BerniciaGroup I can’t send you a private message… because I’m not Verified & you don’t follow me.. ridiculous

@BerniciaGroup My mother got a text on Sunday to say someone is coming out this Thursday.. that’s 10 days, she was told it was being treated as an emergency.. she’s frightened the socket will catch fire, not good service for an 82 year old with COPD

What is the time you would expect an 82 year old to wait for an emergency electrician @BerniciaGroup ?

@BerniciaGroup I will but as I don’t receive notifications for this account I haven’t seen this until now & the electrician is due today

@Marie01Spence Thanks very much Marie for getting back to us. I'll forward your tweet to our repairs team now. Could you DM us your mother's details please?