Expedia Help

Here are the best ways to get help: -Send us a DM with your itinerary number and email address -Use our secure chat on expedia.com/service or in app -Manage your itineraries through "Trips" while logged into your account without needing to contact an agent

@0xSkywalkerL Hi there, thank you for bringing this to our attention. Please private message us your itinerary number and email address, so we can look into this. Thanks. - Ann

@ExpediaHelp Case in point lol

- After 15+ years as a loyal @Airbnb customer with a perfect guest record and many personal trips and company offsites around the world, I just had my worst support experience. - Booked a month-long stay at a premium 5-star condo from a "Superhost" and confirmed multiple times that it was in good condition. We coordinated extensive plans involving family and in-laws around the reservation. - The day before arrival, the host requested copies of our IDs to authorize entry. Provided them and heard nothing further. - Airbnb called last minute to say the host had canceled because of a “maintenance issue.” - The "Superhost" subsequently messaged that another unit had been secured for us, but we had to contact them directly, likely meant outside Airbnb. - Airbnb offered no help locating a comparable replacement. - After hours of searching, and back and forth with various hosts, found a less convenient Airbnb available only from the following week. Had to shorten the trip, reorganize everyone’s travel and absorb the resulting costs. - Airbnb refused any goodwill credit or even reimbursement of its service fee on a replacement Airbnb booking, because the shortened stay in a less convenient location had a lower total price. According to them I was better off after the cancellation! - Had I canceled even a week in advance, Airbnb would have charged me nearly the entire reservation. - Most concerning: the Superhost’s unit that Airbnb said had a maintenance issue still appears available for others to book. Reported multiple times to support, no one seems to care. - I cannot leave a review for the Superhost to warn others, and Support has declined further escalation. Is this an absurd anomaly or is this really how AirBnB deals with such experiences now? @Airbnb @AirbnbHelp @bchesky

@0xErbil We would like to help with this. Please send us a message with your itinerary number and email address, so we can assist you further. Thanks. -Micah

@0xSkywalkerL @ExpediaHelp lol indeed

@0xErbil Hi there, apologies for the inconvenience this has caused you. Please send us your itinerary number and email address, so we can look into your reservation. Thanks. -Micah

@0xSkywalkerL Hi there, really sorry to hear this. Please private message us your itinerary number and email address, so we can resolve this for you. Thanks. - Ann

@0xErbil @Airbnb Airbnb is no longer a top-of-mind choice like it used to be. Hotels, booking, expedia, etc are far better and offer more customer protection. Idk what happened to the core product in the past 5 years but the experience has been poor for a while now

@_DopeLolo Hi there, we would like to help with this. Please private message us your itinerary number and email address, so we can assist you further. Thanks. -Rohan

@sheswinning365 GIRL! I booked through them for a hotel in Chicago and paid the entire amount on the site. When I got to the hotel they charged me the full amount AGAIN ($900) because they said that Expedia didn’t send them the confirmation that I paid through them.

NEVER EVER EVER IN YOUR LIFE book a reservation through Expedia. The cancellation process is HORRENDOUS.

@_DopeLolo Thank you for reaching out. -Rohan

@sheswinning365 Hi there! Thanks for reaching out to us. We apologize for the experience. Please send us a DM with your itinerary number and email address. -Jay

@Riccboss24 Hi there, really sorry to hear this. Please DM us your itinerary number, email address, so we can look into this for you. Thanks. - Lucy

@Routesmarketing DO NOT USE THIS COMPANY. No REFUNDS AND WORK WITH EXPEDIA TO STEAL YOUR MONEY.

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@Riccboss24 Hi there, we would love to help with your concern. Please send us a private message with your itinerary number and email address, and we will look into your reservation further. Thanks. - Lucy

@Riccboss24 Hello there, we're sorry to hear this. Please send us your itinerary number and email address through private message to better assist you. -Rome

@Routesmarketing DO NOT USE THIS COMPANY. No REFUNDS AND WORK WITH EXPEDIA TO STEAL YOUR MONEY.

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@Riccboss24 Hi there, we want to help in your concern please private message us your itinerary number and email address, so we can look into your reservation further. - Lucy

@Routesmarketing DO NOT USE THIS COMPANY. No REFUNDS AND WORK WITH EXPEDIA TO STEAL YOUR MONEY.

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@Riccboss24 Hi there, we're sorry to hear this. Please send us your itinerary number and email address through private message to better assist you. -Rome

@IRaiderette Hi there, let's continue our conversation via direct message. -Jam

I changed my flight to upgrades seats and now I’m scared cause I don’t want my stuff to get canceled again. Since PHIL from @ExpediaHelp told me they canceled my flight cause I modified too many times. I bet that was a lie too!

@thomasrs1981 Hi there! We’ve sent you a DM. Let’s continue our conversation there. -Micah

@ExpediaHelp No offence, but do you guys read the messages you reply to?

@SingaporeAir hi guys, can I ask about your upgrade policy? @expedia tell me that you cannot upgrade individual sections of multi city flights? Is this correct even if there are several days between legs? Thanks.

@thomasrs1981 Hi there, apologies for the inconvenience this has caused you. Please send us your itinerary number and email address, so we can look into your reservation. Thanks. -Micah

@ExpediaHelp Hi there, I’ve already spoken to you guys on dm and live chat and that didn’t really get me anywhere, you’re saying it is Singapore Airlines policy, they are saying you make the call. Going round in circles basically.

@sruddmusic Please allow me a moment to review your case. -Alana

@sruddmusic Hi there. Thank you for reaching out. -Alana

@SourOldBroad Hi there, we would like to help with this. Please private message us your itinerary number and email to discuss this further. Thanks. -Joe

@PranavGarware @Expedia I, too, am having trouble with Motel 6 sending a refund. I made a reservation, M6 automatically charged my card (which is new), and when I cancelled far in advance of the stay date, the money was not automatically refunded. I filed a claim with them in May, still no refund.

Never book through @Expedia & #Studio 6 Corporate Extended Stay Buffalo Amherst #NY (itinerary 72076270816948) the worst and non cooperative experience. didn't help to cancel the booking nor refunded amount even when it had travel insurance 😒 #Unethical #Unprofessional

@SourOldBroad Hi there, we would like to help with this. Please private message us your itinerary number and email address, so we can assist you further. Thanks. -Helen