Fidelity Investments

@Chris_Saul Thanks for following up! If you'd prefer to work with us via DM, please feel free to do so, and we'll follow up with you there. We look forward to assisting you further!

@Fidelity I certainly can. I notice your website has similar inaccuracies. Perhaps DM would be better?

@Fidelity looking at the charts you display of my investment progress, the scale on the right looks a bit iffy. In both these examples, the numbers appear roughly evenly spaced except the $ quantities between them are different. Can supply more in DM if needed. This is on iOS

@sameer132334 Thanks for reaching out. Can you tell us more about the type of account you're trying to access? What are the error codes you're receiving when attempting to log in? The more information you can share, the better.

@Fidelity, not able to access my account and you are not able to send me code on India phone number. Called your customer service and they were not able to help. What do i do now?

@TedPavlic Thanks for following up. We'd like to learn more about this. Please send us a DM, and we'll follow up with you there.

@Fidelity Looks like a weird issue with how the record is being stored or viewed. Looks like something isn't working correctly.

Screenshot taken on May 25, 2026. Something is not quite right here, @Fidelity...

@bxcanga You're welcome, glad we could help!

@Fidelity Thanks. I don't know how that setting got changed, but that did the trick.

@Fidelity The link to Options Summary from Fidelity.com has disappeared from the Positions screen. Is this an error, or did you get rid of it? Please bring it back ASAP!

Thanks for following up. We aren't receiving widespread reports of Fidelity Trader+ running slow, so we suggest having you try some general troubleshooting steps to start. These include uninstalling and reinstalling the program, restarting your computer, powering your router/modem off and back on, and ensuring your computer’s operating system is up-to-date. Fidelity Trader+ Desktop System Requirements: fidelity.com/trading/tradin… If you have any additional feedback for us, please don't hesitate to reach out.

@Fidelity @smartertrader ask this trader for feedback. It's very slow and clunky for day trading option execution. Active trader pro is simple and easy.

@Fidelity not a fan of your new platform why wreck active trader pro?

Thank you for tagging us about this. If the troubleshooting steps we shared above haven't helped, we'd recommend reaching out to our Technical Support team so they can assist you with the issue. Associates are available Monday through Friday from 8:30 a.m. to 9:00 p.m. ET. Please say "technical support" when prompted by the automated system to be connected to the right group. Contact us: fidelity.com/customer-servi…

@Fidelity @GillelandKristi Getting the same problem, Fidelity website seems not working

@Fidelity Cannot log in to my account on appolication as well as webpage with following message Sorry, we can't complete this action right now. Please try again. Evben nobody picking up phone

@JacobSpray5 Thank you for bringing this to our attention. We encourage you to send any suspicious offers you receive using Fidelity Investments’ brand to phishing@Fidelity.com.

@Fidelity It has come to my attention that multiple scammers have been flooding my email with insurance offers, despite never signing up for insurance through Fidelity. I have deleted them from my system and I look forward to a response soon.

@JamesAnderson88 Thanks for being a Fidelity client and for the kind words! We'll ensure your comments are shared with the right teams as feedback. Is there anything else you'd like to see updated or changed?

Fidelity customer service is amazing. Their phone response times are fast and the representatives are knowledgeable, friendly, and helpful. I just wish they had lower margin interest rates like Robinhood. I use Fidelity mainly for my business and retirement accounts and Robinhood for my personal, taxable brokerage account.

3 Best Investing Brokerages by Customer Service… 1) Vanguard @Vanguard_Group 2) Fidelity @Fidelity 3) Charles Schwab @CharlesSchwab > Everyone else…

@GillelandKristi We have not received widespread reports of issues with our app. Please try these troubleshooting steps: clear the app's cache and data, perform a fresh install, or switch between mobile/cellular data and Wi-Fi. If you are still experiencing issues, please send us a DM.

@FerozKh04407537 @Fidelity I'm getting the same message

@VanceMuncy49557 Hi, Vance. We're sorry to hear about your experience. We're committed to providing excellent customer service in every interaction. If you still have any unanswered questions or need anything, please don't hesitate to reach out to us via DM.

@Fidelity your customer service guy Francisco from online chat is a peckerhead and bad for business. if rudeness was a skill set he'd be all world. the quality of a company is determined by the employees you hire, particularly in having folks retirement money involved.

@mjgwall8s Thank you for tagging us. We'd like to learn more about your experience. Please DM us with additional details when you get a moment, and we will follow up with you there.

So the moral of the story is @Fidelity give me back my money what you get by taking my money and locking it up like I'm a little child. You really think that's appropriate for your business. How do you think that's going to end? You took my $30,000 in stocks and locked it up..

Hey there, and thanks for the tag. We appreciate you providing these requests! We'll share your thoughts about color coding and background color customization with the right teams. Please don't hesitate to let us know if you think of any other features you'd like to see at Fidelity!

@Fidelity - here are two highly feasible and user-friendly features that would significantly improve the experience for millions of your customers: I’ve written them as clear user stories for your product team. Would you kindly consider adding these to your upcoming sprints? Thank you. Epic: Personalized Customization & Theming for Fidelity Platform User Story 1: Position Color Coding As a Fidelity authorized user, I want to color-code individual positions in my Portfolio, so that I can quickly visually identify and group my holdings based on my own logic (e.g., sector, conviction level, risk, etc.). User Story 2: Page Background Theme Customization As a Fidelity user, I want to change the background color of the platform pages to any color of my choice, so that I can personalize my trading/investing experience and reduce eye strain.

Hi again, and thanks for the tag. We're here to help. We haven't received widespread reports of issues with rolling options contracts. To ensure we're on the same page, can you confirm whether you're using the mobile app? If so, are you using the Fidelity Trader+ experience or the standard mobile experience? Next, can you walk us through the steps you've taken so far when attempting to roll the put? Have you received a specific error message, or are you simply not seeing a way to roll the contract? The more details you provide, the better. We'll keep an eye out for your response and look forward to assisting you further. *Options trading entails significant risk and is not appropriate for all investors. Certain complex options strategies carry additional risk. Before trading options, please read the Characteristics and Risks of Standardized Options (theocc.com/Company-Inform…). Supporting documentation for any claims, if applicable, will be furnished upon request.*

@Fidelity @FidelityNews @fidelityhelp why can I no longer replace a put roll order? Why on Earth do I have to cancel the order and start all over again? What a hassle you have created!

@theRealAlGoDuke At this time, our Fidelity Trader+ Desktop program is currently only available for Mac and PC. We've received feedback to make additional availability for Linux, and we will pass your post along to the appropriate teams as well.

@Fidelity, can I run TraderProPlus on a Linux operating system on my laptop?

@EDW_Concepts Thanks for the tag. We'd like to learn more about your experience. Please send us a DM, and we'll follow up with you there.

If her account is activated and you have successfully linked your own account, your deposit may be still in the holding period of up to 7 business days. You can review the collection date for a recent deposit by following these steps on Fidelity.com once logged in: 1. Click the "Accounts & Trade” tab and select “Portfolio” 2. From the Portfolio screen, select the appropriate account 3. Once the account is in view, select the “Balances” tab and review your balance details under “Available to withdraw” Please note that incoming bank wires and direct deposits (pushed from another institution to Fidelity) are considered fully collected upon receipt. If this doesn't describe your situation, feel free to send us a DM and we will follow up with you there.

@Fidelity She’s done that. It’s still not working 😢

Market volatility happens. When preparing for the future, consider whether your stock and bond mix matches your tolerance for risk: go.fidelity.com/eey6q3