FlySafair

Don’t get us wrong, South Africa is a beaut! But sometimes you need to go beyond borders and try something new. With our affordable and flexible international flights to five amazing destinations, it’s easier than ever! Trade your usual routine for crystal-clear waters in Mauritius, spice markets in Zanzibar, big-city energy in Harare, desert landscapes in Windhoek or bucket-list views in Victoria Falls. Whatever your vibe, your over-the-border adventure starts here: flysafair.co.za T's & C's apply

@dynamicwinechic Hi Charmaine. We apologize for the inconvenience. Please may you DM us a screenshot of the error, and we will see how we can advise you to solve that. -KM

@FlySafair just checking if you're having trouble with your app? I can't seem to upload my upcoming booking or get an OTP sent to me keeps giving me an error message

@88KOS Hi there! We are so sorry to hear this, apologies for the confusion. Please may you DM us the content of the message. We will look into it and advise how we can best assist with correcting this. -KM

Hey @FlySafair how do I get you to stop messaging me. Someone gave you an incorrect number.

Good morning and happy Monday ✈️ A fresh week is here, bringing new opportunities and new journeys ahead. Whether you’re travelling today or tackling the week’s plans, we’re right here with you every step of the way. Wishing you a smooth take-off into the week ahead 🌤️ -KM

As the sun sets on another beautiful Sunday, we’re grateful to connect people, places, and memories every day. ☺️ Thank you for choosing to fly with us. 🩷 Wherever tomorrow takes you, we look forward to welcoming you on board. 🛫 Good night from all of us at FlySafair. ✨ -BV

@MichelleGebha13 We understand how frustrating the delays and transfer experience must have been. We regret the delays and inconvenience caused to your journey. Your feedback has been noted and shared with the relevant teams. 2/2 -BV

@FlySafair when your airline is no longer on time anymore so you park at Cargo!!! Ridiculous. Crew were horrid. Capt couldn't open is mouth. Worst flight ever with FlySafair!!!

@MichelleGebha13 Hi. We sincerely apologize for your recent experience with us. Parking positions are allocated by the airport and ATC, and baggage carousel assignments are based on operational availability, especially when multiple flights arrive around the same time. 1/2

@moniqueshaniqwa Hi Monique. Thank you for sharing this wonderful feedback. We’re so pleased our crew could make your journey a little easier and more comfortable while travelling with your baby. We look forward to welcoming you onboard again soon. 😊️💙️ -BV

I travelled with a baby they carried my bags to my seat put in the overhead moved me to an empty seat so I could feed the baby. As a mom with a small baby this really made it so easy. Thank you to the crew❤️ @FlySafair #CustomerExperience #FlyWithFlySafair #FlySafairCares

@okeditseqetello Mission accomplished! 🙌 -AP

Smooth flight @FlySafair #CustomerExperience #FlyWithFlySafair #FlySafairCares

@emmaphetla @FNBSA Hi Emma, we apologise for the frustration and the experience you’ve had. You are welcome to send us an email at help@flysafair.co.za with your booking reference so that we can investigate the payment query further and advise accordingly. -AP

@FlySafair @FNBSA This was awful customer experience by the way. The easiest solve would have been to follow me so I can DM you the details and then offer me a clear, next-action-oriented explanation of what could have gone wrong and how I/we can fix before my flight, instead of assuming I had FB

@FNBSA what you are not going to do is try to scam me. I booked my flights through your app. My flight is already accepting check-ins and my status is "Make payment" on the @FlySafair app and "No bookings" on yours, yet you took my money. I want my money toe!!! Appalling service!

@Bruce643442482 Hi Bruce, thank you so much for the wonderful feedback! We’re pleased to hear that your overall experience was seamless.😊We truly appreciate your support and look forward to welcoming you on board again soon. ✈️ -AP

Check in went very smoothly and flight departure and arrival were on time and collection of bags were very quick. Well done FlySafair. @FlySafair #CustomerExperience #FlyWithFlySafair #FlySafairCares

Good morning, travelers! ☀️✈️ A sunrise in Cape Town, lunch in Durban, a meeting in Joburg, or a long-awaited getaway — every boarding pass tells a different story. 🌍Wherever your next adventure takes you, may your bags be packed and your journey be unforgettable. ✨ -AP

We’re signing off for the evening and will be back tomorrow morning to assist with any queries. 😉 Thank you for choosing to fly with us. ✈️ Wishing you a pleasant evening and a good night. 💫 -BV

Hi Dean, we’re truly sorry for the delay in resolving your query and understand your frustration regarding the onboard purchase double charge. We have followed up with the agent who escalated your case, and they will be reaching out to provide you with an update on the matter. We appreciate your patience and apologise for the experience you’ve had. -AP

@FlySafair @Tzoro1 They are thieves. Never received my R90 double charge refund after a year. Just always emails how it's been escalated. One can't keep fighting for R90 so just gave up. The crooks won.

There is nothing that upsets me more than people playing games and fleecing us as the unsuspecting public. So, on the 5th of May 2026, @FlySafair cancelled flights to East London and probably did the right thing for safety. What is unacceptable though is they have this policy of doing refunds between 7-21 days. My reference is ZDZMAK - I hired a car and drove and had unforeseen expenses all the way from Jhb because I had a meeting to get to the following morning. I called yesterday that my refund had been approved and deposited into my account on the 13th(8 days later) and was made to feel grateful that it took 8 days!! Today the 15th it's not in my account FNB to FNB @firstnatbankgh I was patient & now I am pissed off!😡 When I called this morning an unpleasant Zona tells me it was approved and must wait for another 7-21 days for processing!! This is a scam by @FlySafair now using the public's cash for extra interest and benefitting - imagine how many people were affected by the cancellations!! This is now worse and is 7-29 days!!I want my refund no later than today or else I shall be relentless here and on all other social media platforms!!😤😡😤

@KehlywithaH Hi Kehly. You are welcome to contact our call centre on 087 357 0030 for assistance. Alternatively, you may send us a direct message on this platform or via Facebook, and one of our agents will assist you promptly. -BV

@FlySafair what customer care number do I dial to speak to a human?????

Good morning FlyFam! Travel Tip 💡: Always keep your important items — such as your ID, boarding pass, valuables, and essentials like medication — in your carry-on baggage. It helps you stay prepared and stress-free throughout your journey. ✈️ The skies are calling, your destination is waiting, and your adventure begins the moment you step into the airport. 😊 -AP

Good evening, everyone ✈️ The weekend is here, whether you’re travelling, spending time with loved ones, or simply taking a well-deserved break, we hope it’s a great one. Rest well tonight and enjoy every moment of the weekend ahead. We’ll be ready to take you where you need to go -KM

Our refund processing time frames are in place to allow for all necessary checks and validations to be completed accurately and securely. We understand that this situation has caused considerable frustration, and we appreciate the patience you have shown throughout the process. 2/2 -AP

Hi Mthunzi, we completely understand how frustrating it can be to wait for a refund, especially after the disruption and additional travel costs you experienced following the cancellation of your flight to East London. Please accept our sincere apologies for the confusion caused during your recent interactions with our team. To clarify, your refund was approved and processed on 13 May 2026. Once a refund has been processed on our side, the time it takes to reflect in your account is dependent on the banking system’s processing time frames, even between accounts with the same bank. 1/2

A relaxing bath. Binge watching your favourite series in peace. Some things are better alone… but travelling isn’t one of them 😌 That’s why we’re giving you the chance to WIN six months of free flights for two! Just think, flying as much as you want with your favourite person in the seat next to you. 🗓✈️ Already know who that special plus one would be? 😏 Make your entry official at flyfa.me/free-flights-f… T's & C's apply