FlySafair

Goodnight FlyFam! 🌙✈️ Dream of your next getaway, then make it a reality. Make that booking, pack your excitement, and get ready to create unforgettable memories. Your next adventure is just a flight away. Sleep well—we'll see you on board soon! 🩷 -AP

@SirLSG_SA Hi, please see the latest travel updates regarding the Durban–Lanseria delay here: flyfa.me/ch88rpm. We appreciate your patience and apologise for any inconvenience caused. -AP

@FlySafair Sho guys. Durban-Lanseria delay update?

@kappaj1 Hi Andre, thank you so much for the wonderful feedback. We are delighted to hear that our team was able to assist your wife and make her journey more comfortable. 💖️ We look forward to welcoming you both on board again soon. ✈️ -AP

On time - friendly staff at counter. Super impressed with the help for my wife. She had a back operation four weeks ago and needed assistance. Great stuff! @FlySafair #CustomerExperience #FlyWithFlySafair #FlySafairCares

@Nobantu84329420 Hi there! We have sent you a DM. 🙂

My second flight experience with FlySafair great experience I enjoyed thanks @FlySafair #CustomerExperience #FlyWithFlySafair #FlySafairCares

Gather the girls...we’ve done the maths! Women’s Day falls on a Monday this year, which means the stars (and the calendar) have aligned for the ultimate long weekend getaway. 🤩✈️ Or better yet, take off 11, 12, 13 and 14 August, and you’ll turn 4 days of annual leave into a 9-day holiday. 🗓️ Whether you’re jetting off with your besties, spoiling Mom or treating yourself to some well-deserved “me time”, we’ll get you there with affordable fares fit for a queen. 😉💅 Book now at flysafair.co.za *T's & C's apply

@Lholo Hi Yanga. We're sorry to hear about your experience. This is certainly not the level of service we strive to provide. Please DM us your booking reference and a few more details so we can share your feedback with the relevant team. Thank you for bringing this to our attention. -KM

@FlySafair maqabane, when this flight to Lanseria lands we need to have words. Your staff cannot scold us for being late if the airport staffs 2 people to let us inside the boarding gates. Comments like “it’s becoming a norm for Lanseria passengers to be late” won’t fly again.

Good morning! A fresh week, a clean slate. Whatever's on your runway today, we hope it takes off beautifully. ☀️ -KM

🌙As Sunday winds down, thank you to everyone who travelled with us today. We are signing off for the evening, but we will be back tomorrow at 07:00 to assist if you have any questions. -KM

@miss_elle_001 @Anele Hi Luxole. We're so sorry to hear about your husband's experience. Please ask him to send us a DM with his booking reference and surname so we can look into what happened and assist further. -KM

Hi sis @Anele @FlySafair my husband was left by his flight now at the EL airport, he had already scanned his ticket, whilst he was waiting for the late flight, which they never informed them about he went to the bathroom, when he came back he was told he can’t go through his late

@frankiepsa We understand how frustrating the wait on the bus would have been and we're sorry for the inconvenience caused. /2 -KM

@frankiepsa Hi there. We sincerely apologize for the frustration. FA209 was delayed due to the late arrival of the inbound aircraft, which unfortunately also impacted the boarding process. /1

@FlySafair What are we waiting for so long in the bus in Cape Town? FA 209. Come on man. We pay for priority boarding and have to deal with this shit show. Can you run an airline???

@markbunnza Hi Mark. We're sorry to hear about your experience. We understand how frustrating this must have been. There was a slight delay to FA209 due to a late inbound flightwhich the team tried to accommodate. We sincerely apologize for the inconvenience and appreciate your feedback. -KM

@FlySafair your non stop incompetence continues FA209. Make us board a bus and wait in heat whilst the plane we supposed to board is landing. It’s bad enough that your planes are so uncomfortable but now you have managed to make every interaction painful!

@MehupuOkoro Hi Mehupu, it's always a pleasure having you on board. 💖️We can't wait to welcome you back next month for another great journey. Safe travels until then! ✈️ -AP

@FlySafair #CustomerExperience #FlyWithFlySafair #FlySafairCares Always a pleasure flying with @FlySafair, see you next month.

Hi Muzi, we're sorry to hear this and sincerely apologise for the unpleasant experience. Our aircraft are cleaned between flights, but this is certainly not the standard we aim to provide. Kindly send us a DM with your booking reference so we can locate your flight details and ensure this matter is shared with the relevant team. We appreciate you bringing this to our attention. -AP

@FlySafair I’m in your plane ✈️ to CapeTown and it smells like shit! Do you not clean them? Sies 🤮

Good morning and happy Sunday! ☀️We hope your day is filled with moments that make you smile. Whether you're setting off on an adventure or simply enjoying a well-deserved day of rest, have a wonderful day! 😊✈️ -AP

🌙✨ As the day comes to a close, we wish you a peaceful and restful night. Thank you for choosing to journey with us, whether in the skies or here on our social channels. Sleep well, dream big, and we'll be ready to welcome you aboard again tomorrow. Good night! 💙✈️ -BV

@fortuin_jacques Thank you for your feedback! We're glad to hear today's boarding went smoothly. We appreciate you sharing your thoughts and will pass your feedback on to the relevant team. -KM

Issuing cards before boarding streamlines the process. However, I just wonder why there is still a need to be scanned at the gate if this was done. Unnecessary duplication. Today's boarding was without a hiccup; cards issued, through the gate just handing in the cards. @FlySafair

@mojapelo_mr Hi there! We are here to help, so sorry about the inconvenience. Please may you DM us your email address and ID number, we will have a look on our system and advise you. -KM

@FlySafair Hii @FlySafair, I made a booking and payment went through but didn't receive booking confirmation, and apparently I still have to pay for it again Please assist

Good morning! ☀️ We hope you slept well and are ready for whatever today brings. For those taking to the skies with us, safe travels and enjoy the journey! -KM

From everyone at FlySafair, thank you for sharing the skies with us today. 💙 May your night be peaceful, your dreams take flight, and your morning bring exciting new possibilities. Good night, travel safely, and we'll see you in the skies soon! 🌙 -BV