FlySafair

@AndileMbentse Hi Andile, we are sorry to hear of the incident. Please may you DM us a full description of the stolen items and your email address. We will escalate your case to the relevant department. -KM

@FlySafair yesterday I took your flight from Johannesburg to Durban. Got to my hotel, only to realize that your staff stole 2 of my t-shirts. My booking reference is EG94GK. Please investigate.

Good morning ☀️✈️ It’s Friday, the perfect day to plan your next getaway or take off on one! Wherever you’re headed, we’re ready to get you there. Let’s make it a great day of travel. -KM

Airports can feel like a whirlwind—busy, big, and sometimes a little overwhelming ✈️ But don’t worry, we’ve got you covered. From arrival to landing at your destination, we’ll guide you every step of the way. Take a moment to explore our “What to Expect at the Airport” guide and travel with confidence. flyfa.me/xtp6bx3. Goodnight and safe travels 🌙 -AP

Hi, we’re really sorry to see this and are concerned to hear you feel this way. That’s definitely not the experience we want for you. If you’re open to it, please DM us your booking reference and a bit more about what happened so we can better understand and address your concerns. -AP

I wish, I wish, I wish I could NEVER EVER EVER EVER EVER have to fly @FlySafair 😩😩😩😩😩😩😩

@colicala402 Hi there, we have responded to your DM. 🙂️ -AP

@FlySafair Can you please check your DM its urgent

@sibumabena Sounds like a day with plot twists 😄 Glad our team could help get you sorted, and we love the attitude… safe travels and enjoy the shoot and judging! ✈️-KM

@maseeee_ha Hi Maseeha, we’re really sorry for the delay on FA186. We understand the frustration, especially when you expect an on-time service. The delay was due to a technical check, while not ideal, safety always comes first. Thanks for your patience and for your feedback. -KM

@FlySafair When an airline markets itself as “the most on-time”, consistency matters Flight FA186 was scheduled to depart at *14:55*. At 15:50 we were still on the ground due to a technical issue.*When an airline markets itself as “the most on-time”, consistency matters.*

Goodnight ✨ First time flying or just need a quick refresher? Be sure to check out our “Make Sure That You’re Ready for Your Flight” page for all the info you need before you travel Get prepared here: flyfa.me/s8ercve. Sleep well and we’ll see you onboard soon. 🌙 -KM

Good morning ☀️Ready to take off on your next adventure? Check out our Low Fare Finder to grab the best deals for your next flight ✈️ Start your day with travel plans here: flysafair.co.za/flight/low-far…. -KM

@Mvelasir_JayBee We have requested the team resend the email. Feel free to send us a DM if you do not receive the communication or if you have any further questions. -KM

Hi @FlySafair Kindly provide an update on the status of the following matter: Case No. 5533769. I would appreciate your prompt feedback and look forward to your response. 🙏

Wednesday coming in for the landing 😍

@grightford Hi there! Thank you so much for the kind words! We’re really glad our call centre team could assist and get everything sorted for you 🙌 We appreciate your support and look forward to welcoming you onboard soon ✈️ -KM

Thank you @FlySafair for your call center helping me solve a tricky conundrum, very patiently. 🙌🙏

@mop7869 Hi, Flight FA186 is delayed due to a late inbound aircraft. We sincerely apologise for the inconvenience caused by the delay and appreciate your patience as our team works to get you to your destination as soon as possible. -AP

@FlySafair Flight FA186 was scheduled for 14:55. It’s now 15:25 and we still haven’t departed. "South Africa’s most on-time airline" 🤔 🥱 #FlySafair #SouthAfrica #Travel #OnTime

@shwetabh08 Hi there, thank you for reaching out. We’re sorry to hear you’re unable to travel. Please DM us your international flight itinerary so we can escalate this to our team for further assistance. -KM

@FlySafair Urgent request to FlySafair ✈️ Due to the ongoing war situation in the UAE, we are unable to travel and kindly request you to cancel our flight booking and process a full refund to our original payment method (not vouchers) #FlySafair #FlightRefund #TravelDisruption

@Mvelasir_JayBee Hi there. We see that a response was provided to your case on 06 March. Please may ou confirm if you received the email communication from our team. -KM

Hi, the payment made at PnP was unfortunately not assigned to your booking, which resulted in the booking to auto cancel. Your refund is currently in progress. Please allow between 7–21 working days for the funds to reflect back to your original method of payment. We apologize for the inconvenience caused and thank you for your patience. -AP

@FlySafair I was told that the person who deals with those payments had gone home already and doesn't work weekends. I thought I'd have a response by now...

Good morning! ✈️Wishing you a smooth day ahead and skies full of possibilities. Whether you’re travelling or just dreaming of your next getaway, we’re here to get you there. 🩷-AP

@MMdinginya28474 Hi there 😊 Our fares are demand-based, so prices can change quickly as seats are booked. If a flight is no longer available, it’s likely sold out. We recommend booking as soon as you find a suitable option to secure the fare ✈️ -KM

@FlySafair what is happening with your flights today? The prices keep fluctuating and now I see some flights are not available anymore. Please I need to book for someone I need an explanation please!!!

@LukePeters_77 Hi Luke, thank you. We have responded to your DM. -AP

@FlySafair Thanks , I have sent a DM with booking reference

@FlySafair can you advise on the status of a refund owed to me? It has been 21 business days since the refund request was approved and submitted but no payment yet. Thanks

@sugargirlYSL Hi, we’re really sorry for the inconvenience and understand your frustration. Please DM us your booking reference so we can escalate this to our baggage team for urgent assistance. -AP

@FlySafair is absolutely ridiculous! They leave a bunch of bags behind in joburg on the Durban flight and some of us hav events we came down for with items we need this morning and we are being told in a very “whatever” way that we must deal and they will call us. Nonsense!

@adeletheadvisor Hi Adele, thank you so much for the wonderful feedback! 💖️ We’re thrilled to hear your HDS to CPT flight was smooth and stress-free. We’ll be sure to pass your compliments on to the team. We can’t wait to welcome you on board again soon! ✈️ -AP

@FlySafair #CustomerExperience #FlyWithFlySafair #FlySafairCares Just wanted to compliment your team on the HDS to CT flight, everything ran perfectly on time, which made the journey smooth and stress-free. Really appreciate the efficiency and professionalism. Great experience!