Francesca Quine

@googlemaps you have my address down as being at the local golf Club which is incorrect and I am Trying to Change it but it isn’t working!

@XaskhelpOcado not very inclusive to run a competition to win £200 with Ocado when you exclude regular customers because they don’t have children!

@ElonMuskNews47 18

@Telegraph utterly appalling that you don’t provide a number for people to call who want to place an announcement. Not everyone is computer literate and you have alienated a mass of elderly & disabled people.

@elonmusknews30 👍

@Suff_highways is there a problem with your website? Trying to check why one of the many potholes in our area hasn’t been fixed in spite of being reported twice!

@bt_uk What’s the point in calling only to get a voice saying to go online?! I can’t go online because the broadband is down! Seriously BT you are a joke.

Hello, Francesca. This must be making things difficult for sure. Please give our team a call from any phone on 0330 1234 150, we'll get you an update on your area and do everything we can to help get this sorted. Our teams have been busier than usual, however we'll answer your call as soon as possible. You can also text HELP to 61998

@bt_uk broadband down since last a Thursday due to a car driving into a pole. Not due to get broadband back until next Wednesday. Not good enough BT

@bt_uk Having stated they’d fix it on the day, they then said by today and now they say next Monday. Not good enough BT

@PDFranky Driving course?! 😃😃

TPD Obi is finishing week 7 of his course! The smile says it all, he is thoroughly enjoying it. #searchdog #labrador #policedog #inthedriversseat

@PoliceDogDorset @dorsetpolice Oh the expression on their faces! So intelligent and I’m sure they feel they should be in Vogue! The ultimate supermodels! ❤️

PD’s Veena & Blue found their sea legs today out on the @dorsetpolice boat ⚓️🐾

@Askevrichat I have sent you a dm.

@Evri_org what is the point in complaining to a BOT on chat about 3rd time non collection of my parcel when it doesn’t recognise any of the details & sends me round in circles?

@bankwithsmile Thank you it is sorted now

@FQuine Hi Francesca, thanks for getting in touch. You may find that you can now access our website if that helps. How can I help? If you prefer you could private message me. Thanks - Christian  twitter.com/messages/compo…

@bankwithsmile I need to get in touch with you urgently regarding my account. Website down & call wait times are 20 mins! Please help!

@bankwithsmile @ArtsSceneWales What’s the point in calling for a personal bank account when the wait time is 20 mins and we have a mega urgent issue to address.

@ArtsSceneWales Hi, is your account a business account or a personal account? - Michelle

@bankwithsmile what is the telephone number to call when locked out of online banking and told to call????

@ArtsSceneWales @bankwithsmile I wouldn’t bother trying to call it says there is a 20 min wait to be answered

@TheRAC_UK your payment system is awful! I wanted to change the date my DD went out but couldn’t online so had to cancel, ring up & re set up only to be told they can’t change my DD date it has to be the same as original date! Never had this problem with any other company!

@VodafoneUK I can’t log in because you don’t recognise my details. What is going on? My details haven’t changed!

@LOrealGroupe have you changed the formula to your Elvive colour protect shampoo recently? I have suddenly developed a terrible itching & red marks after using a new bottle when I never did before.