FairFX

@irainford Good morning, I'm sorry to hear you are having issues. I can see we have contacted you regarding this - Holly

@FairFX I’m currently sat in my New York hotels reception with no way to pay my bill after my loaded FairFX card was declined. I’ve phoned you and was advised to email which I’ve done but not heard anything back. What do I do now!??

@JulieWh75217687 Thank you for contacting us. We have reached out to you directly by email regarding this. Please let us know if there is anything else we can help with - Zoe

@FairFX Please don’t use this company. They have had my money now for two days and it’s still not showing in my account. I keep contacting them only to be told it’s a technical issue and will be with you soon. That was two days ago. I need my Euros in my account for my holiday.

With FairFx, you can choose from our range of over 40 currencies with competitive rates for your travel cash needs. Securely order your travel money online in advance, and we'll have it delivered securely and directly to your door. 💵

@SMermagen13 Hi Sonia, the app is fully functioning currently, could you email us at help@fairfx.com from your registered email address and we can look into this issue further for you

@FairFX I can’t get access to my account via the app… is there a general problem??

@tazwake Good Afternoon, I'm sorry to hear you are having issues. Could you please DM us with the email address registered to your account so we can look into this for you? Many thanks, The FairFX Team

@Aunt_Sally Hi Claire, if possible could you email us at help@fairfx.com from your registered email address and I can look into this further for you.

@FairFX hi is there an issue ordering new cards? Tried for a few days now and it just gets stuck processing payment for ages with no error. Tried on multiple devices.

@MarkC1165 We're very sorry that the link to unsubscribe from the email list did not work. If you could please DM us the email address registered to your account, we can have this actioned for you. We apologise for any inconvenience this may have caused. FairFX Team

@FairFX I tried to unsubcribe from your email list. When I follow the link it says "error" I didn't give you permission to bombard me with emails and phone calls. You have lost a potential client. Thank goodness I didn't sign up a travel card.

@j_91x Hi, If you dm us your email address, I can check your account and let you know the best way way to order a second card for the account. Thank you, Holly

@robdog1959 Thank you so much for your lovely review, Your feedback will be passed over to the team! Please do not hesitate to contact us if there is anything else we can help with.

@FairFX Sorted 👍

Great customer service from the @FairFX in Chester today. Talked me through processing of an online payment in Euros with great patience and clarity 👏

@rebecca_mccrann Thanks for your tweet. Our business contact information is listed below Business number +44 (0)20 7778 9302 Business email business@equalsmoney.com

@FairFX hi can I get a linked card for our Scout group treasurer and leader to share?

@whatsthecraic14 I do apologize for this, if you could please email us at Help@fairfx.com and quote Ryan, I will make sure your email query reaches myself and is resolved today.

@whatsthecraic14 Good afternoon! Unfortunately I have been unable to locate your email you sent in on Saturday. However, we can be reached through our Live Chat services once you have signed in or via email to Help@fairfx.com.

@meichajade23 Good morning, please send us an email to help@fairfx.com and we can help you further - Holly

@FairFX hey, I've got a pending transaction on my card, its been there for 8 days now. The retailer of the pending transaction has already taken the money in a separate transaction. How long typically until the pending one cancels off please?

@pyrcroft Hello again, if you can send us a DM with your registered email address, I can check this for you? - Holly

@FairFX It’s a waste of time emailing help, I did last Wednesday and no reply…🤷‍♂️

@FairFX does anyone else experience poor service? No reply to emails and live chat, they expect you to wait over an hour, then send an email saying they closed chat, without answering the query, and no means of complaining?

@NotDannyBaker Hi Danny, there is a new update in the APP store that will resolve this for you. - Becca

@FairFX your app doesn't appear to be working?

@KMortimer6 Hi we have just replied to your email. Thanks FairFX

@teague_phil Can you DM with your registered Email or Email in at Help@FairFX.com

@FairFX I loaded a card before my holiday earlier this year. I just checked it and there have been regular amounts being taken from it without my knowledge. Now showing Wallet Alignment amounts. Please assist.

@MarkMea38494086 Hi Mark, I am sorry this has happened. A member of the team is dealing with this as we speak on your email thread which you sent us. Thanks, FairFX

Our team of experts will be on hand to help over email 7 days a week, 365 days a year no matter where you are in the world. 📨🌎

@NikkiJ7791 Hello Nikki, please send us a DM and we will be happy to look into this for you! -Meg