FaithInNature

@AmyJeanSullivan Hi Amy! Thanks for getting in touch. Unfortunately we have discontinued the Fragrance Free range, sorry for any disappointment caused by this decision 🌺

@HappyGeologist Hi Katy - we have very recently changed our formulations, going from 99% to 99.5% natural origin! You can read more about it here faithinnature.co.uk/blogs/notes-on…

@pidgepie Hi Geraldine, thanks for getting in touch! Unfortunately, these have now been discontinued!

@FaithInNature Hi I can't find fragrance free products on your online store. Do you still do them.

@martinpeck Hi Martin,  Thanks for getting in touch!  We will be sure to pass this onto the technical team.  Thanks!

@FaithInNature Why is that? Any plans to include it? I’m keen to use refills.

@FaithInNature I can’t see any refills for your blue cedar body wash. Am I missing something?

@sciisfun Hi James, this is a great suggestion! I'll pass it on 🌺

@FaithInNature how come my shampoo has to slum it in a generic bottle? You do travel body wash, why not shampoo and conditioner?

@izuyg Hi Avian, our products have a shelf life of up to 30 months unopened and up to 12 months once opened!🥑🍃

@FaithInNature Hello. What's the expected shelf life of an opened 5 litre bottle of hand wash refill? Would take some years for me to get through it, want to make sure that's OK.

@AcmeDR Hi! Thanks for flagging this to us, we have of course passed this onto our warehouse team to investigate further. Please be assured that all of our packaging is recyclable.🥑🍃

@MissSharpe4 Hi! Thanks for flagging this to us, we have of course passed this onto our warehouse team to investigate further. Please be assured that all of our packaging is recyclable.🥑🍃

@FaithInNature slight overkill on the packaging? I wouldn’t say that’s good for nature!

🥳 We're proud to introduce Nature as a member of our Board of Directors with @lawboxdesign 🌍 This means better-informed decisions that impact our planet. 🎬 Watch how @FaithInNature did it first & join us in this movement! youtube.com/watch?v=Y7-lxs… #GiveNatureAVoice

@Paw_paw_rulez Hi there! We are sorry that your order has not arrived in full. We had an issue with our email system last week which means some emails weren't received. If you could please resend this query to our support email, we will get back to you asap! 🙌

@FaithInNature frustrating waiting for months for my order whilst being reassured it would definitely be fulfilled only to find half my order cancelled (after stating I was happy to wait). Emailed support over a week ago but no response.

🌿Are rights for nature on the political horizon?🌍 BBA supporters @FaithInNature & #HouseOfHackney are pioneering this shift, both appointing the natural world to their boards. @guardian suggests the movement is growing👇 theguardian.com/environment/20…

🥳 Exciting news! 🌳 Now alongside nature pioneers, @FaithInNature the BBN are proud to officially welcome #Nature to our Board of Directors with @lawboxdesign 's Graham Hansen representing. 🌍 Together, we aim to make better decisions for our planet. bit.ly/3UarXHY

@KleriBear Hi Claire! We have now stopped the production of our Lemon & Tea Tree range. However, you may be able to find some remaining stock in our retailers such as Holland & Barrett 🌱

@FaithInNature Hi, have you stopped making your Lemon and Tea Tree shampoo?

A fantastic looking line up of speakers at the #BetterBusinessSummit, including some #Anthropist members! Enjoy the event @madebyleap

@sarahbeanz Hello there! Thanks for your brand loyalty. Our team are always innovating and thinking about new products. We will pass this to them for consideration in the future! 🌱

@Tezshieldtoad Hi there!  Unfortuantely, our email system is down so we are unable to get back to customer enquiries. You can get in touch with us via social media platforms in the meantime. Our customers are our number one priority and we are working hard to amend this problem 🌱

Hey, I was wondering if you had abandoned all concept of customer service or responding to emails. I appreciate you have had some system issues but responding to customers is a bit of a given these days ? @FaithInNature

@Freeyourradio @sainsburys Hello Dillon. It should be the same price per 100ml but not the same price identically as the 400ml bottle 🙌

@FaithInNature Just noticed in @sainsburys you are charging the same price for a 300ml bottle as you used to for a 400ml. Really taking the....Mike.

@MeBe23 Hi there! Apologies for the mix up in this order. Please could you send us your order number via direct message and we can investigate this for you? Thanks, Ellie 🌱

@FaithInNature ordered 2 shampoo and conditioner. Get a delivery 4 weeks later with one conditioner. Joke

@hotdog_hotdogs Hi, thanks for flagging this to us! We will of course pass this feedback to our operations and packing team to investigate alternatives moving forward.🥑🍃