Fastmail

fastmail.com/blog/not-writt… Email immutability matters even more in a world with AI - here's how we enable your use of your data in line with our values

@cleparseur Hello! We've marked your ticket urgent to ensure that our team lead will get to it as soon as they can. We appreciate you for reaching out!

@Fastmail Hi. It's PTN 1702279. Thank you for reaching out.

Investigating: Some customers are experiencing interrupted access to Fastmail services. We're looking into it. fastmailstatus.com/cmn7q6zd500awv…

Resolved: This incident has been resolved, and we do not anticipate any further issues. No mail has been lost. fastmailstatus.com/cmn7q6zd500awv…

Monitoring: We have implemented a fix for the issue and are currently monitoring the result. No mail has been lost. fastmailstatus.com/cmn7q6zd500awv…

@cleparseur Hello! Can you please provide your 7-digit ticket ID number (not the ticket key) so we can look into this and follow up with you?

@Fastmail Hi. I've been a paying customer for years and my account was suspended for using your own API feature. No emails sent and no spam. Support has gone silent after escalating to a team lead. This affects every service tied to my email. Please respond. thx.

@gothick @ameilius Hi Matt! Thanks for reporting this to us. We're looking into it and we'll keep you posted via fastmailstatus.com.

@ameilius @Fastmail Same here in the UK.

Hey @Fastmail web having connection issues

@ameilius Hello! Some customers are indeed experiencing interrupted access to Fastmail services. We're looking into it and we'll keep you posted via fastmailstatus.com.

@intelligence_i1 Hello Andy, It looks like we've shared an update on your ticket, and that the request is currently in progress. We appreciate you for reaching out!

@Fastmail unfortunately your messaging is closed here on twitter(X) I am not going to post it on a public forum. Can we expedite this issue please, not sure why your support has gone so slow?

@Fastmail are you guys at home, support is not answering for 2 days now

Gmail is free because you're the inventory, not the customer. Your business deserves email that works for you, not one that scans your client communications to sell you things. That's why we built Fastmail. ✉️ fastmail.com/blog/why-busin… #SmallBusiness #EmailPrivacy #Fastmail #Company #BetterEmail #Email

@Bradleymarshal8 Hello Bradley, Can you please provide your 7-digit ticket ID number (not the ticket key) so we can look into this and follow up with you?

@Fastmail we have requested support for 4 days now and no response!!!

@thisguyranks @thisguyranks

bro @Fastmail how are you letting absolute dogshit like this into my inbox? they're emailing me from a DOT HELP domain i know spam is increasing because of AI but JFC, are y'all asleep at the wheel??

@thisguyranks Hi Sean, we can certainly further look into why the message wasn't flagged as spam. If you haven't done so, please send us a ticket so we can investigate. fastmail.com/support

@edwards_to70866 Hello Toni! Can you please contact our support team so we can look into this for you? fastmail.com/support

@Fastmail Good Evening Something is blocking the flow of Emails in both directions of my Account Would you be kind enough to take a look at it for me please

@thedanburrow Hi Dan, we've checked your ticket and confirm that it's still active. It is currently escalated to Tier 3 and marked as urgent. We have been receiving a larger number of tickets lately, and due to this, response times are taking longer than usual. Apologies for the delay.

On 3 March 2026 the Fastmail macOS application stalled while upgrading my account. I was billed and yet cannot access Fastmail using that account’s credentials. I have a languishing ticket. See: 1698848. My ticket, submitted to @Fastmail via both through email and online, seems stalled.

Hey @Fastmail, really need a support question answered so I can set up a new account for a client.

@brettatkin Hello Brett, Can you please provide your 7-digit ticket ID number (not the ticket key) so we can look into this and follow up with you?

@erikvanderburgt Hello Erik! We don't currently have plans for a combined inbox. However, it has now been filed as a feature request on your behalf. Feel free to let us know if you have any further comments or feedback you'd like to add.

@Fastmail And is a combined Inbox on the roadmap? To have all your emails of different account in one window?

We've just updated the Fastmail interface with multi-window support and a better compose experience. Hit ⇧ Shift when clicking reply to open it in a new window, reply inline, and more. Learn more: fastmail.com/blog/multi-win… #Fastmail #Email #EmailMadeBetter #ProductivityTips

@BlakeTereau Hi Blake, it does sound like there could be a bug here. If you haven't done so, can you please send us a ticket so that we can further look into this? A ticket can be submitted here: fastmail.com/support

@Fastmail There is also a bug on this update that caused the email client to create 25 copies of one email draft that I was working on.

@BlakeTereau Hello Blake, thank you for taking your time to send us feedback on the new UI updates. Your feedback has been noted and also sent to the team concerned. If you have any additional feedback or comments for us, you can let us know.

@Fastmail This update was unexpected and jarring. The list view now disappears when replying or working on a draft. Also not a fan of the design "flattening". The pushing of UI updates without notice or optional inclusion keeps happening often and is frustrating.