Fazlin Mohamed

@Clicks_SA I’ve emailed them twice now regarding this with no feedback at all

@Fazlin_Mo Hi Fazlin, thanks for getting in touch. Your message has been shared with the relevant team. We apologise for the inconvenience.

Guys I know @Clicks_SA has a 3 for 2 on Easter products but I highly do not recommend purchasing online for delivery… they sent me broken Lindt bunnies and I contacted them about it and it’s just been radio silence on their end

@CityofCTAlerts the traffic lights at R300 and Vanguard drive have been out for over 2 weeks now , it’s a nightmare , why hasn’t this been fixed yet ??

@Clicks_SA I have dm’d you

@Fazlin_Mo Hi Fazlin, we are terribly sorry to hear about this. Please DM your contact number and email address along with the product barcode, batch number and your receipt and we'll be in touch.

@Clicks_SA what the actual F*** is this why this box of chocolates was buy 1 get 1 free online ?? This is ridiculous, I just opened this box and I’m afraid to open the other one

@Clicks_SA This was an online order I went to collect at the store today

@Clicks_SA I have dm’d you

@Fazlin_Mo Hi Fazlin, we're sorry to hear about this. Please would you inbox us: § Your contact details and email address § Order number § Any other relevant information. We'd like to forward this to the relevant department.

@Clicks_SA I made an online purchase from you guys on 18/03 , the order was delivered on 19/03 & some items were broken in my order but now I have to run around to multiple stores to exchange it as it was 3 for 2 deal so I don’t want to return but most stores don’t have stock 😠

@Raphael1402X @grok Done

@Rb__sa Thank you

@Fazlin_Mo I'm sorry for the hassle, I have escalated the matter to the team to look into it. RB

@FNBSA why am I getting cheated out of my Ebucks ?? The app says you can get double Ebucks if you stopped exclusively on Pick ‘n Pay asap which I did and the transactions all say ASAP but the Ebucks was rewarded under Pick ‘n Pay so I didn’t get as much as I was suppose to

@Rb__sa I have called them 3 times since 8:15 and after I get authenticated the line goes silent and eventually cuts off so I don’t get through to anyone 😡

@Fazlin_Mo Hi Fazlin, thank you for reaching out. Please contact the eBucks team at 087 320 3200, and a specialist will review your query and assist you further. RB

@Clicks_SA Sure you have ….

@Fazlin_Mo Hi Fazlin, we have escalated this with our online team and have requested that they get in touch with feedback. We apologise for the delay and any frustration caused. Reference#2366581

@Clicks_SA is there any update on my refund as you can see your Facebook team does not respond ??

@CheckersSA do you have any comment on this ?? Why do your staff do this ? They selected 1 Simba packet was available in the alternative flavours but then there was nothing in my bags ??

@Sixty60_Tweets count your days , I ordered 3 packets of Simba as it’s on special for R49, you firstly don’t have the flavours I want and ask me to select alternatives & when I do , you only have 1 packet available but then my delivery arrives with NO SIMBA AT ALL ???

@Clicks_SA I’m sorry but if I made an online order using my bank card & some items are out of stock , why would you refund the money to my club card ?? You should be sending the money back to the original way I paid , who gives you the right ? Yall don’t even ask what I want??

@Rb__sa Do I get a response via dm or should I rather keep speaking on here ??

@Fazlin_Mo Hi there, thank you for reaching out to me. I have read your messages and I'm really sorry for the frustration caused. Please advise me via DM, have you contacted the EBucks team directly in relation to this matter? RB

@FNBSA don’t make promises yall can’t keep like telling people who redeemed their boost my rewards voucher to allow for 48 hours but you actually mean 7 working days because that’s what’s happening now… where is my R1500 Ebucks ?

@Rb__sa I dm’d you