FiberOne HelpDesk

@BhupiMistry Good afternoon. We apologize for your internet experience. Please send us your Customer ID via DM so we can resolve your complaint amicably. We look forward to your response.

@FiberOne_help My internet connection has not been working since March 9th. (FOB00759) please restart my internet service immediately. My connection is currently CONNECTED WITHOUT INTERNET , I would appreciate your urgent assistance in getting this resolved. Bhupendra Mistry

@EniolaSams @FOBroadband Good afternoon . We apologize for your internet experience. Please send us your Customer ID via DM so we can resolve your complaint amicably. We look forward to your response.

Hello @FiberOne_help, It has been over 72 hours without an internet connection on my router. Please assist in resolving this issue ID: FOB74246. @FOBroadband

@TalkTo_Rose Good morning. We apologize for your internet experience. Please send us your Customer ID via DM so we can resolve your complaint amicably. We look forward to your response.

Why is it that since your guys did a second installation for me on Tuesday, the internet has still not been activated? How long does it take to be activated? I have been calling you guys for days but you all take me for a fool @FiberOne_help

@freekky4 @Yinka27 @olami_OS We appreciate your feedback. Thank you for choosing FiberOne Broadband.

@FiberOne_help @Yinka27 @olami_OS Is working now thanks

Special Announcement! We would like to inform you that our facilities will be temporarily closed tomorrow. We appreciate your understanding and support during this time. Thank you for your attention. Enjoy your break

@freekky4 @Yinka27 @olami_OS Please reconfirm.

@FiberOne_help @Yinka27 @olami_OS Fob 80123

@Yinka27 @olami_OS @freekky4 Please send us a DM.

@FiberOne_help @olami_OS @freekky4 Thanks for your prompt response. Customer ID is fob02131

@estevaoglazer @Mykael_O @FOBroadband Good morning. We apologize for your internet experience. Please send us your Customer ID via DM so we can resolve your complaint amicably. We look forward to your response.

@FiberOne_help @Mykael_O @FOBroadband mine too hasn’t been working fob 57119

@FOBroadband @FiberOne_help if not for the anyhowness in Nigeria,tell me why you have left me without internet for over a week and I keep calling everyday for you to keep promising to come but still don’t show up? In a sane society we should be talking damages with my lawyers now

@Luxmundi_1 Good morning. We apologize for your internet experience. Please send us your Customer ID via DM so we can resolve your complaint amicably. We look forward to your response.

@FiberOne_help your network is the worst in Nigeria, bad services, bad network, nothing works, I have been having issues for days and you guys can't even fix it. This Is pathetic. I use internet for everything in my house and you guys just chose to frustrate yourselves.

@IamMelisandre @FOBroadband Good morning. We apologize for your internet experience. Please send us your Customer ID via DM so we can resolve your complaint amicably. We look forward to your response.

Dear @FiberOne_help @FOBroadband Your internet service has been down for the past 3 hours.... What is happening

@Yinka27 @olami_OS @freekky4 Good morning. We apologize for your internet experience. Please send us your Customer ID via DM so we can resolve your complaint amicably. We look forward to your response.

@FiberOne_help @olami_OS @freekky4 I have been trying to access my account both on the Web & app unsuccessfully. Both says server can't be found. Please how else can I renew my subscription - fob 02131

@EstherChin48271 Dear Esther Chinasa. Good morning. We apologize for your internet experience. Please send us your Customer ID via DM so we can resolve your complaint amicably. We look forward to your response.

@FiberOne_help What's happening to your network?

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@go_goldpath @fabulous986 @FOBroadband Good evening. We apologize for your internet experience. Please send us your Customer ID via DM so we can resolve your complaint amicably. We look forward to your response.

@FiberOne_help @fabulous986 @FOBroadband How do you attend to your customers more than getting your network working? Your network has been down for 7days now and you are asking a funny question! Are you serious at all?

Hello @FiberOne_help, It has been over 24 hours without an internet connection on my router. Please assist in resolving this issue ID: FOB72828. @FOBroadband The attached picture shows the condition of one of your boxes on my street, which may be related.

@didi_stories_ @FOBroadband Good evening. We apologize for your internet experience. Please send us your Customer ID via DM so we can resolve your complaint amicably. We look forward to your response.

Nigerian service providers are so funny ee. Your paymemt platforms are down, customers are unable to renew their service. Called to ask if they can extend our service until they sort out the payment platform, they said no we dont do that. @FiberOne_help @FOBroadband

@blingscofield Good evening. We apologize for your internet experience. Please send us your Customer ID via DM so we can resolve your complaint amicably. We look forward to your response.

@FiberOne_help it can never be well with you people o. Imagine going to your office at Allen. Only for the unfortunate pope i met there telling me I’ll have to go to Anthony to go make a complain

@fabulous986 @FOBroadband Please confirm as you have been attended to.

@FOBroadband @FiberOne_help I'm in your DM already...

@iam__tega @FOBroadband Dear Tega, Good afternoon. Please send us your Customer ID via DM so we can resolve your complaint amicably. We look forward to your response.

@FOBroadband @FiberOne_help your service is the worst out of all the ISPs that I know. How can I report an issue for days now and there’s still no resolution? What kind of rubbish is this?

@olami_OS @freekky4 Dear Olamilekan. Good morning. We apologize for your internet experience. Please send us your Customer ID via DM so we can resolve your complaint amicably. We look forward to your response.

@FiberOne_help @freekky4 Why is it that when nepa carry light and they bring the light back my router will stop working not until i wait for 2hours before its started working back Oloriburuku ni yin nii God go punish you guys for the this poor service aye yin ma ba je nii You guys are so stupid 😡😡

@Prada_babsky @FOBroadband Good morning. We apologize for your internet experience. Please send us your Customer ID via DM so we can resolve your complaint amicably. We look forward to your response.

@FOBroadband @FiberOne_help you guys are beginning to frustrate me. Please fix the No network issue FOB42585

@denthroned @FOBroadband Good morning. We apologize for your internet experience. Please send us your Customer ID via DM so we can resolve your complaint amicably. We look forward to your response.

@FiberOne_help @FOBroadband Your customer service is a nightmare. Waited 30 mins, got transferred, waited another 30 mins, then the call dropped just before my turn. This has happened 3+ times. How is this acceptable? Are you guys running a scam?