FiberOne HelpDesk

@qrivy132 @EmrysYolo @FOBroadband Please be informed that your link is currently active and pulling traffic normally. Thank you for your patience.

@FiberOne_help @EmrysYolo @FOBroadband I am n ooo t sending anything to your dm I have been there screaming for weeks no response Check your dm I am there

@FiberOne_help @FOBroadband una too useless

@prettynotsocial Good Afternoon, We sincerely regret any inconvenience you may be experiencing. Please send us your service ID via our DM for checks and feedback.

@FiberOne_help FiberOne I paid for my Internet on the 30th of June, today is 14th July and my Internet is not installed yet and I’m honestly regretting my purchase. Your process service is slow and annoying. 10 -14 days, I ask, are you installing a satellite for me.

Good evening Esteemed Customers. We sincerely apologize if you are currently experiencing an interruption to your internet service. We are aware of the issue and are actively working to restore connectivity as quickly as possible. Please bear with us. Thank you.

@qrivy132 @EmrysYolo @FOBroadband Good Afternoon, We sincerely regret any inconvenience you may be experiencing. Please send us your service ID via our DM for checks and feedback.

@EmrysYolo @FiberOne_help @FOBroadband @FiberOne_help @FOBroadband I have been complaining for over a month no changes

@EmrysYolo @qrivy132 @FOBroadband Good Afternoon, We sincerely regret any inconvenience you may be experiencing. Please send us your service ID via our DM for checks and feedback.

@qrivy132 @FiberOne_help @FOBroadband Dem useless gann

@skilbinder @goddian We apologize for the inconvenience. We know how important your internet is to you. Our field team couldn't make it earlier due to the rain and flooding, but I have confirmed they will be visiting you today to get this resolved. Thank you for bearing with us

@FiberOne_help @goddian 5 days without your services

@FiberOne_help is there a press issue that I need to know about the erratic nature of the services since the beginning of the year is sadly not impressive. And it has become a norm that at least I would have a service outage twice in a month.

@skilbinder @goddian Good Morning, We apologize for the inconvenience. We know how important your internet is to you. Our field team could not make it earlier due to the rain and flooding, but I have confirmed they will be visiting you today to get this resolved. Thank you for bearing with us

@FiberOne_help @goddian Day 6, without Internet, without any service personnel to tell me what's going or why I am being delayed to get any form of assistance to my complaint

@agbahor_aghogho @NgComCommission @IIOlorunnimbe @bosuntijani @FMCIDENigeria @fccpcnigeria @FOBroadband Good Morning, We sincerely apologize for the disruption on July 11–12. While we are glad service was restored in under 24 hours, our policy requires a disruption to last 48 hours or more to qualify for a lost days credit. We truly appreciate your understanding and patience.

@NgComCommission @FiberOne_help @IIOlorunnimbe @bosuntijani @FMCIDENigeria @fccpcnigeria @FOBroadband Thank you @NgComCommission they are giving excuses not to compensate after the outage of internet supply for a longtime causing me to meet deadlines and meetings

I haven’t had internet service since yesterday, if I am not compensated then I will seek legal redress, your organization is irresponsible, inept and incompetent. @FOBroadband has issues yet wont notify “all” of its customers. Why do you think we pay monthly subscriptions?

@NgComCommission @agbahor_aghogho @IIOlorunnimbe @bosuntijani @FMCIDENigeria @fccpcnigeria @FOBroadband Good Morning, Dear Team, Kindly note the customer's outage (July 11–12) lasted under 24 hours. Since our policy requires a service disruption of 48 hours or more to qualify, this account is not eligible for a lost days credit. Thank You.

@FiberOne_help @agbahor_aghogho @IIOlorunnimbe @bosuntijani @FMCIDENigeria @fccpcnigeria @FOBroadband Kindly update the Commission on the current status of this complaint.

@moses_olad36904 @solajglobal @FOBroadband Good Afternoon, We apologize for the inconvenience and the delay. Your issue has been escalated to our team for urgent attention. Kindly bear with us, and they will contact you as soon as possible to resolve it.

@solajglobal @FiberOne_help @FOBroadband They are not actually a good network to deals with.

@FiberOne_help @FOBroadband your internet connection has turned to extortion. For the past year, there’s no day we can boast that we can enjoy the Internet for the whole day without it going off for at least 4hrs minimum.

@mitedere @NgComCommission @Sunnyxtra_ @JCRISTOS @FOBroadband @fccpcnigeria Good Morning, Kindly note that the connection issue has been resolved. Our backend monitors show that your link is fully active and pulling traffic as expected. Thank you for your patience.

@NgComCommission @FiberOne_help @Sunnyxtra_ @JCRISTOS @FOBroadband @fccpcnigeria The internet is still down btw. @FiberOne_help @FOBroadband pls why are you guys so unreliable

If you have been affected by poor service from @FiberOne_help or @FOBroadband, please reach out to me with evidence of your communication with them and any instances of service failure or unresolved complaints. #SurvivingFiberOne #Fiberone

@solajglobal @FOBroadband Good Morning, We are truly sorry for the inconvenience. Kindly note that your link is showing as online, but there are currently no devices connected to the modem. Please connect your phone or computer to the modem to access the internet

@FiberOne_help @FOBroadband After sending you guys my service ID nothing has been change. This is unacceptable and daily extortion .

@moses_olad36904 @FOBroadband @Donaccapella @AbiolaVJ @tife_jeremy @MTNNG We are truly sorry for the inconvenience and the delay in restoring your internet. Kindly note that your issue has been escalated to our team for urgent attention. A representative will reach out to you today or, at the very latest, tomorrow to get it resolved. Thank you.

@FOBroadband @Donaccapella @AbiolaVJ @tife_jeremy @MTNNG @FiberOne_help is a worst WiFi of a thing.

@MTNNG may you die. Your fiberx is a joke in shangisha magodo. I am also not losing my job cos of you guys. @FOBroadband God will punish you guys.

@moses_olad36904 @solardero @angela__oi @josephtobber1 @FOBroadband Good Morning, We are truly sorry for the inconvenience and the delay in restoring your internet. Kindly note that your issue has been escalated to our team for urgent attention. A representative will reach out to you today or, at the very latest, tomorrow to get it resolved.

@FiberOne_help @solardero @angela__oi @josephtobber1 @FOBroadband Good morning @FiberOne_help @FOBroadband . What is really going on that's hard for you guys to resolve. I did not understand you anymore. What is the meaning of all this.

There is absolutely no service provider in Nigeria that lacks empathy like FiberOne. The mouths of their agents are filled with lies from the pit of hell. They don’t listen. They only read out their already drafted response script @FOBroadband @FiberOne_help

@moses_olad36904 @solardero @angela__oi @josephtobber1 @FOBroadband We are truly sorry for the inconvenience and the delay in restoring your internet. Kindly note that your issue has been escalated to our team for urgent attention, and it will be resolved as soon as possible. Thank you for your patience

@FiberOne_help @solardero @angela__oi @josephtobber1 @FOBroadband @FiberOne_help is the worst company I have ever seen. Why all this distress

@moses_olad36904 @FOBroadband @Vee_thefirst We are truly sorry for the inconvenience and the delay in restoring your internet. Kindly note that your issue has been escalated to our team for urgent attention, and it will be resolved as soon as possible. Thank you for your patience

@FOBroadband @Vee_thefirst If this is how @FiberOne_help works we will have to close down the model and switch to other ones. Imagine till now. My Internet should not have been back. After series of doings

Broadband penetration is about more than just laying fiber it’s about creating the right policies and regulatory alignment to power Nigeria's digital economy. 🇳🇬🌐 Our CTO, Adetola Akinmade, and Head of Commercial, Omotola Olajubu - SPHRi, MBA, recently joined industry leaders at the ATCON panel discussion on driving FTTH Broadband Penetration in Nigeria.

@moses_olad36904 @solardero @angela__oi @josephtobber1 @FOBroadband Good Evening, We are truly sorry for the inconvenience and the delay in restoring your internet. Kindly note that your issue has been escalated to our team for urgent attention, and it will be resolved as soon as possible. Thank you for your patience

@FiberOne_help @solardero @angela__oi @josephtobber1 @FOBroadband Will you shut up. 8 days imagine. Out of Almost 3 weeks. What is going on. Meanwhile the model has not started working ooo. After series of doing, switch it off for 30sec. Till yet nothing is coming out.

@skilbinder @goddian We are truly sorry for the inconvenience and the delay in restoring your internet. Kindly note that your issue has been escalated to our team for urgent attention, and it will be resolved as soon as possible. Thank you for your patience

@FiberOne_help @goddian FOB16101

@NgComCommission @Sunnyxtra_ @JCRISTOS @mitedere @FOBroadband @fccpcnigeria Good Evening, Dear Team, Kindly note that the customer's issue has been escalated to the team for urgent attention and will be resolved as soon as possible. Thank You,

@FiberOne_help @Sunnyxtra_ @JCRISTOS @mitedere @FOBroadband @fccpcnigeria Kindly provide an update on the actions taken towards resolving this complaint.

@JCRISTOS @FOBroadband @NgComCommission @fccpcnigeria We are truly sorry for any inconvenience caused. Kindly note that your lost days have been credited back to your account based on your complaint ticket. Your link is currently active and working perfectly

@FOBroadband @NgComCommission @FiberOne_help @fccpcnigeria @NgComCommission @fccpcnigeria please look into this daylight robbery. ​#FiberOneWahala #FixFiberOne

@FOBroadband My FiberOne internet has been down since Friday. I contacted customer care and was told it would be fixed within 24–48 hours.We are now at 72+ hours with no restoration and no meaningful update

@JCRISTOS @FOBroadband @NgComCommission @fccpcnigeria We apologize for the inconvenience. Please be informed that 3 lost days have been added to your account. This is based on your complaint ticket created on the 3rd and resolved on the 7th, calculated from 24 hours after the issue started up until resolution.

@FOBroadband @NgComCommission @FiberOne_help @fccpcnigeria Imagine being entirely offline for 5 whole days (120 hours), and your ISP gives you a measly 3 days of compensation. I let it slide for peace of mind, only for the dreaded RED LIGHT to return just days later! 🚨