FiberOne HelpDesk

@notdubem @Hauwa_L @FOBroadband Good Afternoon, We sincerely regret any inconvenience you may be experiencing. Please send us your service ID via our DM for checks and feedback.

@Hauwa_L @FiberOne_help @FOBroadband haven’t been able to use my sub for about a week now, thunder will fire you and your stupid engineers that are meant to come

If I begin to curse Fiberone now, they’ll say someone is not good.

@ConsumersNCC @NuliUzo @_Ayo_tunde @FOBroadband @NgComCommission @fccpcnigeria Good Afternoon, Dear Team, Customer @NuliUzo issue has been resolved.

@NuliUzo @_Ayo_tunde @FOBroadband @FiberOne_help @NgComCommission @fccpcnigeria @_Ayo_tunde @FOBroadband @FiberOne_help @fccpcnigeria Please engage the consumer and update the Commission with the resolution.

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@NuliUzo @abbytheyapper @FOBroadband Good Afternoon, Kindly note that your issue has now been resolved. We sincerely appreciate your patience and apologize for any inconvenience caused.

@FiberOne_help @abbytheyapper @FOBroadband Hello Fibre one. I’ve not had internet in over two weeks. The modem has been blinking with the red light. Ticket raised since April 24th! No resolution nor update. This is corporate thievery!

Fiber One customer service is extremely terrible @FiberOne_help @FOBroadband

@NuliUzo @abbytheyapper @FOBroadband Good Afternoon, Kindly note that your issue has now been resolved. We sincerely appreciate your patience and apologize for any inconvenience caused.

@abbytheyapper @FiberOne_help @FOBroadband Because they are corporate thieves! Even when they do, they shortchange you by not giving you the full days.

@Khaleelulah0 @ConsumersNCC Good Afternoon, Kindly note that a complaint ticket has been raised and escalated to our team for prompt resolution. We sincerely apologize for the inconvenience and will work to resolve the issue as soon as possible.

Na every market day una dey get issue? @FiberOne_help , wetin dey really happen Internet is not working again this morning. Cc @ConsumersNCC

@Izulovesmusic @ConsumersNCC @Khaleelulah0 @NgComCommission @fccpcnigeria Good Afternoon, Your lost days are still under review. Once the review is completed, they will be credited accordingly.

@FiberOne_help @ConsumersNCC @Khaleelulah0 @NgComCommission @fccpcnigeria till when pls?

One week enjoyment. The Internet is down again Cc: @FiberOne_help @NgComCommission @fccpcnigeria @ConsumersNCC

@TimilTweets @FOBroadband Good Afternoon, We apologize for any inconvenience you may have experienced. Kindly send us a direct message so we can assist you in resolving this issue promptly.

Do not buy @FOBroadband @FiberOne_help wifi portable power bank. This piece of junk will shut off every two to three days out of no where and for no reason. You’ll complain about it and they’ll tell you they can’t do anything about it.

@frankeynice @jhik_baba @ConsumersNCC @NgComCommission We assure you that your issue will be resolved. We have also sent you a direct message for further assistance.

@FiberOne_help @jhik_baba @ConsumersNCC @NgComCommission Have had this so many times and absolutely nothing has been done.

@FiberOne_help there hasn’t been internet for like 2 days now. Can you help fix this? It’s affecting productivity. @NgComCommission @ConsumersNCC

@ConsumersNCC @debisius @FOBroadband @NgComCommission Kindly note that the customer’s issue has been resolved.

@FiberOne_help @debisius @FOBroadband @NgComCommission @debisius Kindly confirm whether this complaint has been resolved.

@FOBroadband tired of ur network. Last month I've no internet for over 10days before it's resolved. No compensation for days lost. This month, no Internet since last week Wednesday till now. Tired wasting my airtime on customer care @FiberOne_help @NgComCommission @ConsumersNCC

@tobedavis @FOBroadband Good morning, Thank you for contacting FiberOne Broadband. We sincerely apologize for any inconvenience you may be experiencing. Kindly provide your service ID?

@FiberOne_help @FOBroadband How do you mean? Your many engineers confirm both modems are bad. How will a reboot fix this?

@FOBroadband @FiberOne_help equals Rubbish, Zero professionalism, whack support

@stizzle009 @NgComCommission @FOBroadband @yabaleftonline @Lanreore Kindly note that you made a payment for your subscription on 17/04/2026, with an expiry date of 17/05/2026. Your subscription has now been extended to 26/05/2026 due to the added lost days.

@FiberOne_help @NgComCommission @FOBroadband @yabaleftonline @Lanreore This is not true.... My active days still says 12 days remaining which is the regular duration

Eedris Abdulkareem replies critics in new song, says his visit to Benin was about opening his friend’s club because it was closed due to his performance there a few days earlier.

@NgComCommission @FOBroadband @stizzle009 @yabaleftonline @Lanreore Good Morning, Dear Team, kindly note that the customer lost days have been credited and applied accordingly.

@FOBroadband @stizzle009 @yabaleftonline @FiberOne_help @Lanreore Thank you for the feedback, please provide a specific timeframe.

@stizzle009 @NgComCommission @FOBroadband @yabaleftonline @Lanreore Good Morning, Kindly note that your lost days have been credited to your account. We sincerely apologize for the delay and any inconvenience this may have caused.

@FiberOne_help @NgComCommission @FOBroadband @yabaleftonline @Lanreore You said on or before thursday of a forthnight ago... After initially denying i was due any lost days.

@frankeynice @jhik_baba @ConsumersNCC @NgComCommission Good Morning, We sincerely regret any inconvenience you may be experiencing. Kindly note that your lost days will be reviewed and credited accordingly once your issue has been resolved.

@jhik_baba @FiberOne_help @ConsumersNCC @NgComCommission Mine is yet to be fixed and trust me you ain't getting back No lost period.

@frankeynice @ConsumersNCC @jhik_baba @NgComCommission Good Morning, We sincerely regret any inconvenience you may be experiencing Please send us your service ID via our DM for checks and feedback.

@FiberOne_help @ConsumersNCC @jhik_baba @NgComCommission You guys are the most incompetent and non-charlatan broadband Internet provider in Nigeria good riddance to bad rubbish. What a waste of my time and money.

@jhik_baba @frankeynice @ConsumersNCC @NgComCommission Good Morning, Kindly note that your lost days will be reviewed and the appropriate compensation will be applied accordingly.

@frankeynice @FiberOne_help @ConsumersNCC @NgComCommission It’s fixed now though. So, @FiberOne_help how I get back the lost period?

@ConsumersNCC @jhik_baba @NgComCommission The customer is currently experiencing an outage, and our technical team is actively working to resolve it.

@FiberOne_help @jhik_baba @NgComCommission Keep the Commission and your consumers updated on the status of this report.

@ConsumersNCC @NuliUzo @_Ayo_tunde @FOBroadband @NgComCommission @fccpcnigeria Good Afternoon, Dear Team, Customer @_Ayo_tunde has an open complaint ticket, and a visit has been scheduled to resolve the issue. Meanwhile, customer @NuliUzo is currently experiencing an outage, and our technical team is actively working to resolve it.

@UcheStargirl Good Morning, We sincerely regret any inconvenience you may be experiencing Please send us your service ID via our DM for checks and feedback.

@FiberOne_help What’s going on? Since last week, your network has been very poor. If you’re not ready for business, then just shut down the service. Since Monday, my router has been showing a red signal and it still hasn’t been fixed.