Soul.caught.in.chaos

@FidoSolutions Nope

@SoulCaught Thank you for those details, yes a member of our team will be able to go over the offer with you and look into if the international minutes are on the plan or were to be. Have you received that callback from a member of the team? -^rm

@Fidomobile @RogersHelps and here we go again. I left Rogers for good but then Fido team was able to retain me back with an offer i could not deny. But turns out all that was promised verbally did not get documented. Even after clarification, they denied. part 1

@FidoSolutions I can pay for hotspot but I was promised 1000 international minutes for 2 years and i was charged for them saying the team did not add it. I want what I was promised

@SoulCaught Typically, the Sales/Winback teams outline what's included in the offer at the time it's presented. If hotspot wasn't mentioned, it may not have been part of that plan. Further, the Hotspot add-on is managed through Fido.ca rather than the app. ^clh

@FidoSolutions I was told that retention team will call in next 24-48 hours

@SoulCaught Hello, I can imagine how frustrating it is to not receive the callback at the scheduled time. At what time was the callback supposed to occur? ^tb

@FidoSolutions I asked and the team said its not included and they have no idea why winback team did not disclose it and provided wrong information. Please assist. I already spoke for 1 hr without a resolution

@SoulCaught Thank you for sharing those screenshots. If you don't have the hot-spot add-on as an option, it may already be included. If you are on the phone with one of our team members, please do inquire about it and if not, you can set-up a callback via our AI assistant. -^rm

@SoulCaught While using your device as a hot spot is not included with our basic and winback plans, it is currently included with new add-a-line activations, for new customers, and on select plans. If it's not included, you can add it on for $5/month via self-serve on your MyAccount. -^rm

@FidoSolutions I dont have the option to add it here so clearly its included

@FidoSolutions There are 2 issues here- 1. When they were trying to win me back, why was this not disclosed to me. I mean its not a minor thing. 2. When I am already paying for data and my phone, why is it anybody's concern on how i plan to use that data?

@FidoSolutions I am on the call currently from last 55 mins and they cannot help me.

@SoulCaught We're sorry to hear your experience has gone this way. Please reach out to our team by calling us at 1-888-481-3436 where you can set-up a callback from a live agent to review your situation together. -^rm

@Uber Please reach out to me for further details and screenshots

Part 7 This level of customer service is extremely disappointing and unprofessional. I expect this matter to be reviewed immediately. I want a refund of $8.78 for the undelivered item and a proper investigation into the conduct of the support agent who handled my case. @Uber

@UberEats @InspectionCan I am extremely dissatisfied with the handling of my issue and the unprofessional behavior I experienced from your support team. On February 27, I placed an order from Indian Groceries for $42.49 (Order #CE99C). Part 1- TBC

Part 6 @Uber @Uber_Support @UberEats it is completely unacceptable. When support itself refuses to assist and then blocks further help, how exactly is a customer supposed to resolve a legitimate issue? I repeatedly requested to be connected with a manager and clearly stated

Part 5 When I contacted support to resolve this straightforward issue, I was met with rude and dismissive behavior from the agent. My concern was never properly addressed. Instead, the agent abruptly ended the chat claiming that I had “reached the limit of support,”

Part 4 yesterday and I was charged the full amount, including the $8.78 for an item that was never delivered. To make matters even more concerning, the invoice for this order is also not generating. This clearly indicates that there is a system issue or glitch associated with.

Part 3He confirmed that he did not include it, and the item was indeed not delivered with my order.Because the transaction did not immediately appear in my bank account, I assumed the total was being finalized with the dates removed. However, the transaction was posted yesterday

Part 2 The driver informed me that the item was unavailable and offered a replacement with a 600g pack that was more expensive. Since I did not want a more expensive replacement and was not able to find the option to reject it in the app, I clearly messaged the driver asking him

@RogersHelps Yes.

@SoulCaught So you had an eSIM that you were using while traveling, then during the 15 day trip you had checked your voicemail using your Rogers SIM which triggered the roam like home charges, correct? Can you kindly follow our handle, please? ^rt

Just had a nightmare experience with Rogers. I am their customer for the longest period of time but now the customer service is the worst! @Rogers you are scamming people in a bad way and thats unprofessional. @CanadaTelecoms @CRTCeng Details in comments!