First Wait - West of England

@GatwickExpress your trains are slower than our buses today🙄 ^Kieran

@Kelly__1993 @FirstBSA Here at First Bus, we don't abide by our own Terms and Conditions because who reads them anyway? I certainly didn't pay any attention during my training because I only care about my paycheck. I'm in a nice warm office here in Leeds. -Ellice

@FirstBSA I saw five Bath buses, several wells buses turn up and the 522, but no 172 towards Bristol. I’m not some kind of sadist who enjoys waiting an hour in the freezing cold for a bus to show up.

@FirstBSA Any chance of being reimbursed after waiting over an hour for one of your flipping buses! I pointed this out to the driver and he didn’t care at all. 🙄

Next time you’re on the bus, why don’t you fill out our complaints form so we can log your negative experience with us? We will process your complaint and issue our famous copy and paste standard template response. firstbus.co.uk/complaints Check out the link above! (if you can)

@83thann3 @AdamBryant_1 @FirstBSA @83thann3 Our buses should never leave timing points early, but we do anyway! Because we’re First Bus. ^Kiki

@AdamBryant_1 @FirstBSA @AdamBryant_1 Passengers/customers should be at a bus stop at least 5 minutes before a bus is due to arrive and they should signal to the driver

Hi @FirstBSA The 07:53 service 44 from Cadbury Heath to Bristol City Centre left the start point at Newton Rd Shops 1 minute early. Luckily there's a 43 only 3 mins later.

@BetterBusSomer @SomersetCouncil @FirstBSA @StrodeCollege No don’t be silly. @SomersetCouncil haven’t heard of a “contingency plan”. -Victor

Living in the #Somerton or #Langport area and need to hit the shops, attend appointments or visit friends? Digital slinky has you covered - and you can book your journey at the click of a button! Find out more 👉 orlo.uk/iMv8t

@BetterBusSomer @Linann101 @SomersetBusPart @FirstBSA First Bus, putting passengers first 😊 -Lauren

@AcknowledgeMeX @FirstBusnews Thank you for bringing this to our attention. We are doing everything we can to discourage passengers from travelling on our services so we can justify future cuts. I hope that helps! -Cloe

@BusesOfSomerset I'm having trouble sending you a DM about my query. Please could you follow me so I can DM you? -Lauren

@BetterBusSomer @ClairedeSully (2/2) Please rest assured at First Bus we are doing everything we can to ensure our customers have the best experience possible so look out for our Bath City branded tow truck coming to tow away your car so you can appreciate just how amazing our buses are. -Alex

@BetterBusSomer @ClairedeSully Hi Claire, I'm sorry to hear that you're fully aware of the issues with the buses in Bridgwater yet haven't done anything to improve them! This is certainly not the experience we want our passengers to have. (1/2)

You might want to read this. I'm fully aware of the challenges. clairesully.com/claire-sully-r…

@BetterBusSomer @BusesOfSomerset It isn't a one off either! What's the difference between Somerset and Norfolk anyway? They're all places we haven't heard of here in Leeds. ^Kiki

@BetterBusSomer @BusesOfSomerset @FirstBSA Everything is wonderful for Claire Sully as she probably hasn't used a bus for decades. She can drive around in her car diminishing the local air quality and causing increased congestion for the few buses that do exist. -Gee

@BetterBusSomer @BusesOfSomerset It’s only a 10 minute walk. It’s not as if people needing those facilities can’t walk is it? Some exercise will do them well. -Victor

@BetterBusSomer Oh and then don’t forget to double check the PDF timetables as those also sometimes have mistakes in them. For your utmost convenience, we will always tell you our timetables are correct, even if they’re wrong. Putting our passengers first on every journey. ^Kiki

@BetterBusSomer Bus Travel has never been easier with our app! No need for bus stop timetables when you can simply put in where you’re going from and to and cross check the PDF timetables to check we haven’t put the wrong times like we usually do. Told you it’s simple! -Gee

@CusServiceHelp @BetterBusSomer We don't use any of our electric buses in Somerset so we told Somerset Council to reject this project and give more money to us instead. And as we all know, Somerset Council always do as we tell them to. I hope that helps! -Victor

@BetterBusSomer "unacceptable impact on the highway network', and expected noise emissions which would impact on the surrounding 'tranquil area'." And what impact does a solar farm have on the highway network? I've also never heard a solar panel make any noise.

@BetterBusSomer @CusServiceHelp @SomersetBusPart @FirstBSA @83thann3 Hi there, I've consulted my resources and it shows the road closure in question is still ongoing. See the post attached for further information. ^Beth x.com/FirstBSA/statu…

Good morning, Manor Road in Catcott was closed this week but road is now open and all the signs have gone now. Can the 375 return to going through the village? @FirstBSA

@BetterBusSomer @SomersetBusPart @BusesOfSomerset @GWRHelp Hi there! Bear with us, we do all live in Leeds and so aren't familiar with the spelling of your weird towns down south. And as we work from home, we do have netflix running in the background so can't say we're paying our full attention! -Ashton

Great to see @BusesOfSomerset and @GWRHelp working together to publish rail-bus connectivity information at Taunton Railway Station.

Indeed, we were going to do this but then @SomersetBusPart kicked up a conundrum and snitched on us to @SomersetCouncil so we had to send buses up that silly hill again! But we'll make sure it's out of the timetable for good come September. -Jessica