Five Guys UK

@mrjoemcfadden Hi Joe, thanks for getting in touch. We serve a Veggie Sandwich made from grilled vegetables in our signature burger bun plus your choice of cheese or any additional toppings. As we unfortunately do not serve a meat-free patty, this is not a burger. Apologies for any confusion.

You can’t just shove a bunch of vegetables in a bun and call it a veggie burger @FiveGuysUK- how about an actual protein meat alternative? 🧐

@Jose_Bear We're really sorry to hear that and would like to check back with the team. Please reach out to us via: fiveguys.co.uk/support-hub/co…

@FiveGuysUK I’ve been eating with you since you opened in London, with the same allergy, and it’s never been an issue before. Not even once! Just to be clear, I didn’t ask for the grill to be cleaned! That was just the excuse they used.

@FiveGuysUK Is it standard practice to accept an order after being notified of an allergy only for the manager to then cancel it and tell you that they can’t be bothered to clean a part of the grill to accommodate the allergy? Because that’s what happened to me last week!

@TheEvEngineer We're really sorry to hear about the wait. Please could you reach out to us via the Customer Feedback form so we can investigate and resolve? fiveguys.co.uk/support-hub/co…

@FiveGuysUK don't mind paying your prices but the wife has been in your Hemel Hempstead branch for 22 minutes !! All we wanted is two shakes. We won't be visiting again. Absolute jokers. Will we get our shakes before it closes .... who knows 🤷🏻‍♂️

@missjoanmc Hi Joan, unfortunately, this offer is not valid for UK stores. The issue with the initial offer occurred in the US stores, as we have not had this offer before in the UK. Apologies for any inconvenience!

@FiveGuys So the offer is US & Canada only? I should have been following @FiveGuysUK but I do recall you had a UK offer that ended up leaving some disappointed due to demand and you were due to repeat it/do something else I’ll admit my error but it’s not nice to be left out, Five Guy’s!

The #AfterParty is just getting started. 🥳

@finkys1 We hear you! 😄 Fingers crossed for Andover! 🍟

@FiveGuysUK can you please open a branch in Andover !

@Mysterybeatzuk Hi Marc, we're really sorry to hear about the issues with your fries. They may look different each season depending on the type of potato we use. Please report this to us directly via the delivery partner's app for a resolution.

@sheppardcjs Thanks so much for the feedback Chris. Hope to see you again soon!

@FiveGuysUK hi, visited your Birmingham restaurant today. Just wanted to shout out your staff who were all great.

@erikssonmyke88 We couldn’t agree more 😎🥓🧀

@FiveGuysUK sure does make 1 heck of a good bacon cheeseburger.

@NathanS221090 I am sorry about the issue with your fries. Please reach out to us via the Customer Feedback form so we can check back with our teams: fiveguys.co.uk/support-hub/co…

@FiveGuysUK Went to one of your branches and didn't get alot of chips?

@Mutsa8 Hi Mutsa, apologies for the disappointment. We're experiencing supply issues and hope to have peanuts back as soon as possible.

@FiveGuysUK The London locations all of a sudden never have peanuts out. First Argyle Street, Now Kings Cross.

@genreshow 😍

Dayum! @FiveGuysUK make a good #CinnamonBunMilkshake

@Slayer023 Hi Krista, apologies for this issue. To explain, we will add BBQ sauce to the burger if requested. Our sauce is lighter in colour than most BBQs, so it may sometimes be confused for another sauce. Please reach out to us if you have any further concerns: fiveguys.co.uk/support-hub/

@FiveGuysUK Why is BBQ sauce an option to add on to your burger if you never add it? Genuine question - been to two and ordered it both times and both times no bbq sauce.

@ToughStuff13 Hi Becky, we are really sorry to hear this. To explain, the store phone lines are not a customer contact point. If there are any issues with a delivery order, please reach out to the delivery partner directly so they can investigate.

@FiveGuysUK been waiting for a deliveroo order for over an hour and a half from your Hemel restaurant. Have called it over 14+ times over the last hour and every time it says user busy. Have they just unplugged their phone to avoid disgruntled customers? Can you contact them?

@MrsM47011104 Hi there, please reach out to us via our Customer Feedback form: fiveguys.co.uk/support-hub/co…

@Jimothy84 Hi James, we apologise for any issues. It appears that you ask to contact us over the phone regarding a delivery order. Please report any issues directly via the delivery partner for a solution.

@FiveGuysUK just received a email to say it’s against your policy to discuss a complaint. How ridiculous

@Lyndseybooo Hi Lyndsey, we're really sorry about the issues. Orders are accepted automatically, unfortunately our teams have no way to resolve this, it would be down to Just Eat.

@FiveGuysUK placed an order at 11.25, waiting on “accepted” for over an hour and a half. If you try to cancel, says you’ll be charged. 2 hours later apparently it’s being prepared!? No answer at the restaurant. No one on JustEat available! Eaten elsewhere, what a joke!!

@shrinecraaft Hey there! Apologies for any issues, we don't serve peanuts at this location as it's in an open-air centre, and we want to avoid any airborne reactions. We hope to welcome you back for another visit.

@FiveGuysUK am at the O2, London restaurant. Good stuff but just been told the peanuts aren't available. Impressive sales folks. Brilliant burger. #fiveguys

@ROBANDTHEMOB Hi Rob, due to opening demand, the store won't yet be available for Click & Collect or delivery orders. This is why you cannot place an order. We hope to open this up as soon as possible!

Pretty poor from @FiveGuysUK, 2 days after opening #FestivalPark #Stoke, their website for collection or delivery orders is not only not working, but now fails to list their new restaurant as an option !🙄

@rseargent Hi Richard, our apologies for the issue. Unfortunately we do not have control over car parks or fines issued. We would advise if the info is incorrect to report it directly to the agency.

@FiveGuysUK Is there anything you can do to get this parking charge dropped or was this the last time I eat at your place?