Five Guys UK

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Five Guys UK

Five Guys UK

@FiveGuysUK

Fresh, customisable burgers & hand cut fries. 📸 Don’t forget to tag us in your pics @fiveguysuk Find your local Five Guys 👇

United Kingdom Katılım Kasım 2012
2.4K Takip Edilen34K Takipçiler
Five Guys UK
Five Guys UK@FiveGuysUK·
@mrjoemcfadden Hi Joe, thanks for getting in touch. We serve a Veggie Sandwich made from grilled vegetables in our signature burger bun plus your choice of cheese or any additional toppings. As we unfortunately do not serve a meat-free patty, this is not a burger. Apologies for any confusion.
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Joe McFadden ⁣🧢
Joe McFadden ⁣🧢@mrjoemcfadden·
You can’t just shove a bunch of vegetables in a bun and call it a veggie burger @FiveGuysUK- how about an actual protein meat alternative? 🧐
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Dave
Dave@Jose_Bear·
@FiveGuysUK I’ve been eating with you since you opened in London, with the same allergy, and it’s never been an issue before. Not even once! Just to be clear, I didn’t ask for the grill to be cleaned! That was just the excuse they used.
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Dave
Dave@Jose_Bear·
@FiveGuysUK Is it standard practice to accept an order after being notified of an allergy only for the manager to then cancel it and tell you that they can’t be bothered to clean a part of the grill to accommodate the allergy? Because that’s what happened to me last week!
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EVEngineer
EVEngineer@TheEvEngineer·
@FiveGuysUK don't mind paying your prices but the wife has been in your Hemel Hempstead branch for 22 minutes !! All we wanted is two shakes. We won't be visiting again. Absolute jokers. Will we get our shakes before it closes .... who knows 🤷🏻‍♂️
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Five Guys UK
Five Guys UK@FiveGuysUK·
@missjoanmc Hi Joan, unfortunately, this offer is not valid for UK stores. The issue with the initial offer occurred in the US stores, as we have not had this offer before in the UK. Apologies for any inconvenience!
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Joan McLaughlin
Joan McLaughlin@missjoanmc·
@FiveGuys So the offer is US & Canada only? I should have been following @FiveGuysUK but I do recall you had a UK offer that ended up leaving some disappointed due to demand and you were due to repeat it/do something else I’ll admit my error but it’s not nice to be left out, Five Guy’s!
Joan McLaughlin tweet media
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Five Guys UK
Five Guys UK@FiveGuysUK·
@finkys1 We hear you! 😄 Fingers crossed for Andover! 🍟
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Five Guys UK
Five Guys UK@FiveGuysUK·
@Mysterybeatzuk Hi Marc, we're really sorry to hear about the issues with your fries. They may look different each season depending on the type of potato we use. Please report this to us directly via the delivery partner's app for a resolution.
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Five Guys UK
Five Guys UK@FiveGuysUK·
@sheppardcjs Thanks so much for the feedback Chris. Hope to see you again soon!
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Chris Sheppard
Chris Sheppard@sheppardcjs·
@FiveGuysUK hi, visited your Birmingham restaurant today. Just wanted to shout out your staff who were all great.
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MDE1984
MDE1984@erikssonmyke88·
@FiveGuysUK sure does make 1 heck of a good bacon cheeseburger.
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Nathan S
Nathan S@NathanS221090·
@FiveGuysUK Went to one of your branches and didn't get alot of chips?
Nathan S tweet media
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Five Guys UK
Five Guys UK@FiveGuysUK·
@Mutsa8 Hi Mutsa, apologies for the disappointment. We're experiencing supply issues and hope to have peanuts back as soon as possible.
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Five Guys UK
Five Guys UK@FiveGuysUK·
@Slayer023 Hi Krista, apologies for this issue. To explain, we will add BBQ sauce to the burger if requested. Our sauce is lighter in colour than most BBQs, so it may sometimes be confused for another sauce. Please reach out to us if you have any further concerns: fiveguys.co.uk/support-hub/
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Krista Caisley💉
Krista Caisley💉@Slayer023·
@FiveGuysUK Why is BBQ sauce an option to add on to your burger if you never add it? Genuine question - been to two and ordered it both times and both times no bbq sauce.
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Five Guys UK
Five Guys UK@FiveGuysUK·
@ToughStuff13 Hi Becky, we are really sorry to hear this. To explain, the store phone lines are not a customer contact point. If there are any issues with a delivery order, please reach out to the delivery partner directly so they can investigate.
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Becky Tough
Becky Tough@ToughStuff13·
@FiveGuysUK been waiting for a deliveroo order for over an hour and a half from your Hemel restaurant. Have called it over 14+ times over the last hour and every time it says user busy. Have they just unplugged their phone to avoid disgruntled customers? Can you contact them?
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Five Guys UK
Five Guys UK@FiveGuysUK·
@Jimothy84 Hi James, we apologise for any issues. It appears that you ask to contact us over the phone regarding a delivery order. Please report any issues directly via the delivery partner for a solution.
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James Ingley
James Ingley@Jimothy84·
@FiveGuysUK just received a email to say it’s against your policy to discuss a complaint. How ridiculous
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Five Guys UK
Five Guys UK@FiveGuysUK·
@Lyndseybooo Hi Lyndsey, we're really sorry about the issues. Orders are accepted automatically, unfortunately our teams have no way to resolve this, it would be down to Just Eat.
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𝕃𝕪𝕟𝕕𝕤𝕖𝕪𝕓𝕠𝕠
@FiveGuysUK placed an order at 11.25, waiting on “accepted” for over an hour and a half. If you try to cancel, says you’ll be charged. 2 hours later apparently it’s being prepared!? No answer at the restaurant. No one on JustEat available! Eaten elsewhere, what a joke!!
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Five Guys UK
Five Guys UK@FiveGuysUK·
@shrinecraaft Hey there! Apologies for any issues, we don't serve peanuts at this location as it's in an open-air centre, and we want to avoid any airborne reactions. We hope to welcome you back for another visit.
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Five Guys UK
Five Guys UK@FiveGuysUK·
@ROBANDTHEMOB Hi Rob, due to opening demand, the store won't yet be available for Click & Collect or delivery orders. This is why you cannot place an order. We hope to open this up as soon as possible!
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ROB AND THE MOB
ROB AND THE MOB@ROBANDTHEMOB·
Pretty poor from @FiveGuysUK, 2 days after opening #FestivalPark #Stoke, their website for collection or delivery orders is not only not working, but now fails to list their new restaurant as an option !🙄
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Five Guys UK
Five Guys UK@FiveGuysUK·
@rseargent Hi Richard, our apologies for the issue. Unfortunately we do not have control over car parks or fines issued. We would advise if the info is incorrect to report it directly to the agency.
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Richard
Richard@rseargent·
@FiveGuysUK Is there anything you can do to get this parking charge dropped or was this the last time I eat at your place?
Richard tweet media
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