Five Guys UK

@AlexCOYS612 We're sorry about that Alex! We can confirm the authentication is working for UK numbers. If you still have issues please reach out to us via the Rewards form so we can look into it: fiveguys.co.uk/support-hub/co…

@FiveGuysUK great that you’re doing rewards now. Bad that the validation on phone numbers doesn’t work at all. Regardless of +44, 44, or 077 😔 Need me a burger! 🍔

@ozlem_088 Hi Ozlem, we are really sorry about this. Please can you reach out to us using the 'Customer Feedback' form so we can investigate? fiveguys.co.uk/support-hub/co…

@FiveGuysUK 04/04/2026 five guys BluwaterUK — found 2x small pieces of plastic in my milkshake? Photos attached. I’d appreciate this being investigated as a matter of food safety

@RoshinRoshin Hi Roshin, really sorry to hear about the issue with your fries. To explain, they might taste different depending on the type of potato we use for the season. Please report this to Uber Eats directly for a solution.

@FiveGuysUK ordered a burger and fries on uber eats- burger was 10/10, absolutely divine, but the chips are a zero. Feels like they’ve been made in old oil. The taste absolutely sucks and not up to the usual standard.

@victoriakhtd Hi Vicky, we are really sorry to hear about this issue. To explain, our extra scoop of fries is thrown loose in the bag in addition to the cup of fries. However, this should not occur. Please report this to Just Eat directly for a resolution.

Ordered food through @JustEatUK last night from @FiveGuysUK bag was wet with a big hole in when it was delivered. Chips just thrown on the bottom of the bag not even in a bag or box. Burgers wet. @JustEatUK not interested. Food went in the bin …

@WarwickshireRed Hi Sam, we're really sorry to hear about the issue with your burger and can understand your concerns. Please reach out to us via the Customer Feedback form so we can investigate: fiveguys.co.uk/support-hub/co…

@FiveGuysUK not impressed with your quality control in your Leamington Store. 1/2 patties completely inedible, visibly undercooked. I sincerely hope that the half of it I had already eaten doesn’t make me unwell.

@mrjoemcfadden Hi Joe, thanks for getting in touch. We serve a Veggie Sandwich made from grilled vegetables in our signature burger bun plus your choice of cheese or any additional toppings. As we unfortunately do not serve a meat-free patty, this is not a burger. Apologies for any confusion.

You can’t just shove a bunch of vegetables in a bun and call it a veggie burger @FiveGuysUK- how about an actual protein meat alternative? 🧐

@Jose_Bear We're really sorry to hear that and would like to check back with the team. Please reach out to us via: fiveguys.co.uk/support-hub/co…

@FiveGuysUK I’ve been eating with you since you opened in London, with the same allergy, and it’s never been an issue before. Not even once! Just to be clear, I didn’t ask for the grill to be cleaned! That was just the excuse they used.

@FiveGuysUK Is it standard practice to accept an order after being notified of an allergy only for the manager to then cancel it and tell you that they can’t be bothered to clean a part of the grill to accommodate the allergy? Because that’s what happened to me last week!

@TheEvEngineer We're really sorry to hear about the wait. Please could you reach out to us via the Customer Feedback form so we can investigate and resolve? fiveguys.co.uk/support-hub/co…

@FiveGuysUK don't mind paying your prices but the wife has been in your Hemel Hempstead branch for 22 minutes !! All we wanted is two shakes. We won't be visiting again. Absolute jokers. Will we get our shakes before it closes .... who knows 🤷🏻‍♂️

@missjoanmc Hi Joan, unfortunately, this offer is not valid for UK stores. The issue with the initial offer occurred in the US stores, as we have not had this offer before in the UK. Apologies for any inconvenience!

@FiveGuys So the offer is US & Canada only? I should have been following @FiveGuysUK but I do recall you had a UK offer that ended up leaving some disappointed due to demand and you were due to repeat it/do something else I’ll admit my error but it’s not nice to be left out, Five Guy’s!

The #AfterParty is just getting started. 🥳

@finkys1 We hear you! 😄 Fingers crossed for Andover! 🍟

@FiveGuysUK can you please open a branch in Andover !

@Mysterybeatzuk Hi Marc, we're really sorry to hear about the issues with your fries. They may look different each season depending on the type of potato we use. Please report this to us directly via the delivery partner's app for a resolution.

@sheppardcjs Thanks so much for the feedback Chris. Hope to see you again soon!

@FiveGuysUK hi, visited your Birmingham restaurant today. Just wanted to shout out your staff who were all great.

@erikssonmyke88 We couldn’t agree more 😎🥓🧀

@FiveGuysUK sure does make 1 heck of a good bacon cheeseburger.

@NathanS221090 I am sorry about the issue with your fries. Please reach out to us via the Customer Feedback form so we can check back with our teams: fiveguys.co.uk/support-hub/co…

@FiveGuysUK Went to one of your branches and didn't get alot of chips?

@Mutsa8 Hi Mutsa, apologies for the disappointment. We're experiencing supply issues and hope to have peanuts back as soon as possible.

@FiveGuysUK The London locations all of a sudden never have peanuts out. First Argyle Street, Now Kings Cross.

@genreshow 😍

Dayum! @FiveGuysUK make a good #CinnamonBunMilkshake

@Slayer023 Hi Krista, apologies for this issue. To explain, we will add BBQ sauce to the burger if requested. Our sauce is lighter in colour than most BBQs, so it may sometimes be confused for another sauce. Please reach out to us if you have any further concerns: fiveguys.co.uk/support-hub/

@FiveGuysUK Why is BBQ sauce an option to add on to your burger if you never add it? Genuine question - been to two and ordered it both times and both times no bbq sauce.

@ToughStuff13 Hi Becky, we are really sorry to hear this. To explain, the store phone lines are not a customer contact point. If there are any issues with a delivery order, please reach out to the delivery partner directly so they can investigate.

@FiveGuysUK been waiting for a deliveroo order for over an hour and a half from your Hemel restaurant. Have called it over 14+ times over the last hour and every time it says user busy. Have they just unplugged their phone to avoid disgruntled customers? Can you contact them?

@MrsM47011104 Hi there, please reach out to us via our Customer Feedback form: fiveguys.co.uk/support-hub/co…