Five Guys UK

41.3K posts

Five Guys UK banner
Five Guys UK

Five Guys UK

@FiveGuysUK

Fresh, customisable burgers & hand cut fries. 📸 Don’t forget to tag us in your pics @fiveguysuk Find your local Five Guys 👇

United Kingdom Katılım Kasım 2012
2.4K Takip Edilen34K Takipçiler
Alex
Alex@AlexCOYS612·
@FiveGuysUK great that you’re doing rewards now. Bad that the validation on phone numbers doesn’t work at all. Regardless of +44, 44, or 077 😔 Need me a burger! 🍔
Alex tweet media
English
1
0
0
29
ozlem duz
ozlem duz@ozlem_088·
@FiveGuysUK 04/04/2026 five guys BluwaterUK — found 2x small pieces of plastic in my milkshake? Photos attached. I’d appreciate this being investigated as a matter of food safety
ozlem duz tweet mediaozlem duz tweet media
English
1
0
0
45
Five Guys UK
Five Guys UK@FiveGuysUK·
@RoshinRoshin Hi Roshin, really sorry to hear about the issue with your fries. To explain, they might taste different depending on the type of potato we use for the season. Please report this to Uber Eats directly for a solution.
English
0
0
0
58
Roshin Karunaratne
Roshin Karunaratne@RoshinRoshin·
@FiveGuysUK ordered a burger and fries on uber eats- burger was 10/10, absolutely divine, but the chips are a zero. Feels like they’ve been made in old oil. The taste absolutely sucks and not up to the usual standard.
English
1
0
0
78
Five Guys UK
Five Guys UK@FiveGuysUK·
@victoriakhtd Hi Vicky, we are really sorry to hear about this issue. To explain, our extra scoop of fries is thrown loose in the bag in addition to the cup of fries. However, this should not occur. Please report this to Just Eat directly for a resolution.
English
0
0
0
32
Vicky Drew
Vicky Drew@victoriakhtd·
Ordered food through @JustEatUK last night from @FiveGuysUK bag was wet with a big hole in when it was delivered. Chips just thrown on the bottom of the bag not even in a bag or box. Burgers wet. @JustEatUK not interested. Food went in the bin …
Vicky Drew tweet media
English
3
0
0
249
Sam #MORFUNIOUT
Sam #MORFUNIOUT@WarwickshireRed·
@FiveGuysUK not impressed with your quality control in your Leamington Store. 1/2 patties completely inedible, visibly undercooked. I sincerely hope that the half of it I had already eaten doesn’t make me unwell.
Sam #MORFUNIOUT tweet mediaSam #MORFUNIOUT tweet mediaSam #MORFUNIOUT tweet mediaSam #MORFUNIOUT tweet media
English
2
0
4
215
Five Guys UK
Five Guys UK@FiveGuysUK·
@mrjoemcfadden Hi Joe, thanks for getting in touch. We serve a Veggie Sandwich made from grilled vegetables in our signature burger bun plus your choice of cheese or any additional toppings. As we unfortunately do not serve a meat-free patty, this is not a burger. Apologies for any confusion.
English
3
0
11
5.4K
Joe McFadden ⁣🧢
Joe McFadden ⁣🧢@mrjoemcfadden·
You can’t just shove a bunch of vegetables in a bun and call it a veggie burger @FiveGuysUK- how about an actual protein meat alternative? 🧐
English
12
2
75
57.2K
Dave
Dave@Jose_Bear·
@FiveGuysUK I’ve been eating with you since you opened in London, with the same allergy, and it’s never been an issue before. Not even once! Just to be clear, I didn’t ask for the grill to be cleaned! That was just the excuse they used.
English
1
0
0
92
Dave
Dave@Jose_Bear·
@FiveGuysUK Is it standard practice to accept an order after being notified of an allergy only for the manager to then cancel it and tell you that they can’t be bothered to clean a part of the grill to accommodate the allergy? Because that’s what happened to me last week!
English
2
0
1
125
EVEngineer
EVEngineer@TheEvEngineer·
@FiveGuysUK don't mind paying your prices but the wife has been in your Hemel Hempstead branch for 22 minutes !! All we wanted is two shakes. We won't be visiting again. Absolute jokers. Will we get our shakes before it closes .... who knows 🤷🏻‍♂️
English
1
0
3
235
Five Guys UK
Five Guys UK@FiveGuysUK·
@missjoanmc Hi Joan, unfortunately, this offer is not valid for UK stores. The issue with the initial offer occurred in the US stores, as we have not had this offer before in the UK. Apologies for any inconvenience!
English
1
0
0
65
Joan McLaughlin
Joan McLaughlin@missjoanmc·
@FiveGuys So the offer is US & Canada only? I should have been following @FiveGuysUK but I do recall you had a UK offer that ended up leaving some disappointed due to demand and you were due to repeat it/do something else I’ll admit my error but it’s not nice to be left out, Five Guy’s!
Joan McLaughlin tweet media
English
2
0
1
90
Five Guys UK
Five Guys UK@FiveGuysUK·
@finkys1 We hear you! 😄 Fingers crossed for Andover! 🍟
English
0
0
1
85
Five Guys UK
Five Guys UK@FiveGuysUK·
@Mysterybeatzuk Hi Marc, we're really sorry to hear about the issues with your fries. They may look different each season depending on the type of potato we use. Please report this to us directly via the delivery partner's app for a resolution.
English
1
0
0
73
Five Guys UK
Five Guys UK@FiveGuysUK·
@sheppardcjs Thanks so much for the feedback Chris. Hope to see you again soon!
English
0
0
0
53
Chris Sheppard
Chris Sheppard@sheppardcjs·
@FiveGuysUK hi, visited your Birmingham restaurant today. Just wanted to shout out your staff who were all great.
English
1
0
0
66
MDE1984
MDE1984@erikssonmyke88·
@FiveGuysUK sure does make 1 heck of a good bacon cheeseburger.
United Kingdom 🇬🇧 English
1
0
0
139
Nathan S
Nathan S@NathanS221090·
@FiveGuysUK Went to one of your branches and didn't get alot of chips?
Nathan S tweet media
English
2
0
0
137
Five Guys UK
Five Guys UK@FiveGuysUK·
@Mutsa8 Hi Mutsa, apologies for the disappointment. We're experiencing supply issues and hope to have peanuts back as soon as possible.
English
0
0
0
102
Five Guys UK
Five Guys UK@FiveGuysUK·
@Slayer023 Hi Krista, apologies for this issue. To explain, we will add BBQ sauce to the burger if requested. Our sauce is lighter in colour than most BBQs, so it may sometimes be confused for another sauce. Please reach out to us if you have any further concerns: fiveguys.co.uk/support-hub/
English
0
0
0
116
Krista Caisley💉
Krista Caisley💉@Slayer023·
@FiveGuysUK Why is BBQ sauce an option to add on to your burger if you never add it? Genuine question - been to two and ordered it both times and both times no bbq sauce.
English
1
0
0
110
Five Guys UK
Five Guys UK@FiveGuysUK·
@ToughStuff13 Hi Becky, we are really sorry to hear this. To explain, the store phone lines are not a customer contact point. If there are any issues with a delivery order, please reach out to the delivery partner directly so they can investigate.
English
1
0
0
78
Becky Tough
Becky Tough@ToughStuff13·
@FiveGuysUK been waiting for a deliveroo order for over an hour and a half from your Hemel restaurant. Have called it over 14+ times over the last hour and every time it says user busy. Have they just unplugged their phone to avoid disgruntled customers? Can you contact them?
English
2
0
0
112