Fleur Telecom

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We're proud to announce that we have successfully passed our ISO 27001 certification for 2024! 🏆🔒 #ISO27001 #KeepingYouSafe #YourSecurityMatters

@MrsLWhiting I can only apologise about the issues that your parents have faced, If you are able to send us a direct message with their details so I can this investigated and resolved as quickly as possible

The customer service they have received when it wasn’t their fault either has been terrible too! One department doesn’t know what the other is doing. My parents are vulnerable and elderly living in a rural area where 4g is poor! @FleurTelecom should be ashamed of theirselves!!

@damiangeorge Hi Damian. If you can please send us a DM with your account details we will be able to look into this for you further. Normally a customer will be sent an invoice for their services ether in the post of by email prior to any payments being collected that will confirm the charges.

@JubbyJJ Hi Just JJ, We try to offer a range of contract from 24 month to 12 months or even monthly rolling contracts. If a customer has a longer fixed term contract fees will apply if it is cancelled. If on a monthly rolling contact then only a months notice will apply.

@Squingo HI Ian . I'm sorry to hear to hat you have left us. Please let me know if there is anything else we can help with.

@FleurTelecom just like to say good bye, joining BT, instant increase in speeds for less money, just recovering from the knife of the disconnect fee and contract ending, funny BT connected without a hitch,

@BinderyCat I'm sorry to hear that there dose not seem to be any options to upgrade to fibre yet in your area and that you are having rouble with the connection speed. This will be the same with all Open Reach Network Suppliers.

Simple, Dependable solutions with Fleur Telecom, so that you can spend less time worrying about your connection, and more time relaxing. For more information, please visit fleurtelecom.co.uk or call us today on 0333 320 4020.

@poppykitten Thank you for sending your message as requested. I have sent a reply to you now directly regarding the points raise in your message.

@FleurTelecom Thank you, I have sent full email to Nigel Barnett. Please confirm receipt and being actioned

@FleurTelecom please help with contact details for your vulnerable customer number, customer services have now cut me off twice! Have a blind and partially deaf 86 year old who needs help urgently

@poppykitten Hi Gillian. If you could please send us a direct message with the account number and the full address and postcode and the name on the account, we will check that we have received this.

@BinderyCat Hi BlackCatBindery. We have replied to your previous post. This disconnection fee is al detailed in your contract terms and conditions and on our website and is to cover the cost of the Engineer completing the working to disconnect the broadband line so it can not be used.

We are proud to announce the launch of our all-new, Fibre to the Property broadband. Unlock the fastest connection with an average speed of 330 MB/s in your home! For more information on our services please visit; fleurtelecom.co.uk

@BinderyCat Hi BlackCatBindery. We have replied to your previous post. This disconnection fee is al detailed in your contract terms and conditions and on our website and is to cover the cost of the Engineer completing the working to disconnect the broadband line so it can not be used.

With today’s current climate, we know how important it is to ensure that you can always stay connected, no matter where you are. Here at Fleur, we are proud to offer you unlimited data plans to enable you to live your life stress-free. Connect to the world, from anywhere.

@BinderyCat @kte900900 Hi BlackCatBindery. We have replied to your previous post. This disconnection fee is al detailed in your contract terms and conditions and on our website and is to cover the cost of the Engineer completing the working to disconnect the broadband line so it can not be used.

@Squingo Hi Ian. There are 2 type of fibre services. FTTC this is a partial fibre services with a fibre cable from the exchange to the PCP cabinet and then a copper wire from the PCP to your property ( if is most like the service you have.) There is also FTTP This is a full fibre service.

@FleurTelecom how do I know I am fibre broadband when the cable to the telegraph pole hasn't changed in decades?

@AnnieBruton I'm sorry to hear that you are having trouble with your services. If this is still ongoing please call and speak to the support team who will be happy to help on 0333 320 4020

Our internet is down. Trying to find out if problem is local to us or more widespread. But @FleurTelecom helplines are not answering and both they and the online Live Chat have a different definition to mine for the word ‘shortly’ in the phrase ‘someone will be with you shortly’.

@didabrera If we have received a request from a new provider then we will have ether written or emailed our customer to notify them of the request a head of the date the services are due to switch to give them prior notice to contact us to stop the request if it has been submitted in error.

@didabrera I'm sorry o hear about the problems your uncle has had with his connection. A "SALM request is a standard process used by all ISPs when there is a working line into a property and the current occupier is switching provider or someone new is moving in and setting up their services

@FleurTelecom my 84 year old uncle has had his telephone disconnected by you because , apparently, someone unknown to you asked to take over the line! How is this allowed? Do not use a company that takes instructions from outsiders under any circumstances! Outrageous!

@GrenadierMum Good morning . I'm sorry to hear about the problems you have had in transferring your landline number to your new property. If this is still an ongoing please send me a private message with your account information so I can look into this for you.

@dlalliston Hi David I'm sorry to hear that you have had problems with your services recently. When processing a cancellation there will be a minimum cancellation notice period that will be charged when closing your account. I you still need help with closing the account please let me know.

@FleurTelecom ..... when we first signed up it was great but sadly more recently they have failed to solve my broadband problems. Fast fibre became slow and inconsistent.... and now they want to charge me for transferring to another supplier. Sad!