Swiss Intl Air Lines

@Casale_me Hello! thank you for reaching out to us. Please send us a private message, and we will be happy to assist you. Kind regards, Arti. twitter.com/messages/compo…

@FlySWISS For Bus.class do we need to order our meal before departure? TY My son has egg and nuts allergy,

@Casale_me Hello! thank you for reaching out to us. Please send us a private message, and we will be happy to assist you. Kind regards, Arti. twitter.com/messages/compo…

@FlySWISS Good day, For Business class do you have a kids menu? TY

@RavinderSingh_1 Hi, thank you for your message. Please send us a private message so we can assist you from our end. Kind regards, Emjay.

@FlySWISS @AirCanada Imagine booking a confirmed itinerary but being given a standby boarding pass due to their mistake. Hours wasted during the connection, no access to a prepaid lounge, and left hungry because they failed to issue a boarding pass. Avoid both at all costs.

@shivank380 Thank you for your message. Please send us a private message so we can assist you from our end. Kind regards, Emjay.

(2/2) with no resolution and STILL no full refund. Passengers shouldn’t have to chase refunds for problems created by the airline. If this isn’t resolved immediately, I’ll be escalating this through aviation regulators and consumer protection authorities. Booking ref: XN849R

@FlySWISS @FlySWISS refused to issue my boarding pass at the airport and told me to cancel my ticket and rebook another flight, without even assisting with rebooking. I followed their instructions, paid again, and since then I’ve had multiple calls and chats with support (1/2)

@balkind_info thank you for your message, and we apologize for the inconvenience caused. Please send us a private message. Kind regards, Emjay

@balkind_info Hi @@balkind_info, thank you for your message, and we apologize for the inconvenience caused. Please send us a private message. Kind regards, Cathy

@FlySWISS only airline to ever force me to check in my hand luggage and now it has not arrived and I can’t get replacement clothes in my size.

@meyerhayoz84 I'm sorry to hear that. Could you please send me the entire ticket number in a dm?

@FlySWISS I had a terrible experience on a business class flight from ZRH to JNB on March 3rd; I have tried using the official Feedback form but it doesn‘t let me enter the ticket number starting with 220. please assist

@G6097478947043 Hi @G6097478947043, we sincerely apologize for the inconvenience caused. Please provide your case reference number via private message so we can assist you further. Kind regards, Angie.

@FlySWISS my bag was damaged on a flight over a week ago. I have logged this complaint several different times on several different platforms and nobody seems to care. Please can you reach out to me as I want this matter resolved asap.

@EspinhaGom67279 Hi EspinhaGom67279. We sincerely apologize for the inconvenience you have faced with us. Due to security reasons, kindly contact us via private message so we can assist you further. Kind regards, Castor. twitter.com/messages/compo…

@FlySWISS @bookingcom @FlySWISS your own letter confirms you delayed my Paris-Zurich flight and caused a missed connection. @bookingcom won't refund me. 3 weeks of finger-pointing between you. I have all the evidence. Do the right thing. #EU261

@FlySWISS delayed my flight, I missed my connection to Delhi, and now @bookingcom calls it a "voluntary cancellation." SWISS confirmed the delay in writing. Your kiosk told me not to board. EU 261/2004 says refund me. Evidence attached.

@rav_abyata Hi @rav_abyata, thank you for your message. We kindly request that you send us a private DM so we may assist you further with your inquiry. Kind regards, Dee.

@FlySWISS we're flying from LCY to Geneva next weekend with an hour halt in Zurich. My worry is that since it's the first time we're travelling after the EES system getting introduced and we might not be able to make it in time for the connection with next flight in 4 hours.

@StoneA13578 Hello @StoneA13578, thank you for reaching out. We sincerely apologize for any inconvenience you have experienced. Could you please send us a private direct message so that we can assist you further? Kind regards, Dee.

@FlySWISS travel companions luggage is stuck in Miami getting to Zurich with no updates. Please help to get the baggage on flights today. Please advise.

@sakshir11 Hi Sakshi, please send us a dm describing the situation you need help with.

@FlySWISS need help urgently. No airport counter staff helping

@larssilberbauer Hi Lars, We sincerely apologize for any inconvenience you may have experienced. Please send us a private message so we can provide you with the assistance you need. Kind regards, Emjay.

@FlySWISS I’m gold with @StarAlliance, I had to pay for just getting a window seat 27A (toilets are at 31) on a flight that’s not even full and 2.5 hours late. 3 rows before the toilets. What’s wrong with you people? Greedy as fuck. There are plenty of empty seats? What a joke

Everyone deserves a little happiness in their lives 💛 For International Day of Happiness, we asked our crew what’s on their happiness checklist✈️… now it’s your turn. What’s on yours? #flyswiss

@KandaJatin Hello! Thank you for sharing this with us, and we sincerely apologize for the inconvenience your sister experienced. Please submit your complaint via this form swiss.com/xx/en/customer… This helps our Customer Feedback Service to open a case and respond to you accordingly.

My sister flew with @FlySWISS airways on 16/09/22 from Delhi to Manchester LX 147 (DEL-ZRH)Which was delayed by 26 min due to which she couldn’t board the next delight from ZRH-MCR (LX390) She ended up@waiting for 10 hours at ZRH. No food vouchers,❌assistance& no compensation

Looking up. ☝️ From below, aircraft remind us how small we really are. 🙇🛫 Do you ever stop and watch when a plane passes overhead? Share your pictures with #flyswiss for the chance to get featured. #repostsoftheweek #reposts

@Enjik Hi, please send us a direct message and we will assist you accordingly. Kind regards, Flora.

@FlySWISS any chance to change my flight without calling the Senator hotline?

Due to strong demand for travel between India and Europe, we’re pleased to expand our services at short notice. As of today until 24 March, an additional daily flight to Delhi will be available. Book your journey now: brnw.ch/21x0ROK #flyswiss

@Shubham39041091 Hi Shubham, Due to security reasons, we kindly request that you remove your booking reference and ticket number from your public post and send us a direct message. Kind regards, Flora.

@klinovp Thank you, Pavel, for your kind words! Wishing you a wonderful week ahead.✈️

i must admit I'm pretty impressed how @FlySWISS handled the 5hrs delay of my flight from LAX to Zurich recently: a hotel + a new boarding pass were waiting on my phone when I landed in ZRH, no queues, no phone calls, and even the compensation later was quick & easy.