Swiss Intl Air Lines

@s_doshi1984 Hi, thank you for sharing your feedback with us. We’re sorry to hear about your experience and appreciate you taking the time to let us know. We kindly suggest sharing more details through our feedback form here, so our team can review your comments: swiss.com/ch/en/customer….

@FlySWISS Passenfers in the Zurich to Montreal travelling with broken seat. To the extent that it has to be taped and also the charging point is also broken. Is this the kind of service expected? I had heard good reviews about Swiss Air, but looks like they were untrue

@Amit_Supe Hi! We’re sorry to hear about the damage to your luggage and understand your frustration. Could you please send us your case reference number via DM? We’ll be happy to check the status and follow up with the relevant team. Best, Jennifer

@FlySWISS my luggage bag was badly damaged during my flight from Switzerland to New York last month.... I have raised the complaint and shared all necessary info but so far no action... Can you expedite and have someone from your team connect with me????

@Messier_45 Hi, thank you for your message. Please send us a private message so we can assist you from our end. Kind regards, Emjay.

@FlySWISS Unable to add my passport/KTN. I enter all my data repeatedly, then I get this message: An error occurred. Please try again later. (Error-Code: 596 - 7/13/26, 3:51:29 PM GMT-5) Since late last week and all weekend and today. Same on @Lufthansa_USA FWIW :-/

@surai_celine Hi, thank you for your message. Please send us a private message so we can assist you from our end. Kind regards, Emjay.

@FarasatC @FlySWISS @FlySWISS I am on the same flight any updates? This is the second day in a row I am stuck in Zurich

@FlySWISS: currently on LX38 sitting on the runway for 2 hrs after an additional 3 hr delay earlier. Can I get an update if we're planning a takeoff or staying in Zurich??

@ajoy_g Hi, thank you for your message. Please send us a private message so we can assist you from our end. Kind regards, Emjay.

@flyswiss Flight LX38 on Jul 13th 13:10 delayed by 6 hours+ and then canceled, make it right!

@FarasatC Hi there, we have answered to your DM. Best regards, Thorsten

Your journey, simplified, right from your pocket. ✈️📱 The SWISS App, paired with your Travel ID, lets you check in on your phone, keep your boarding pass ready, and track real-time updates from departure to landing. More here: brnw.ch/21x45p1 #flyswiss

@iingridlindblad @CPHAirports @lufthansa Hi Ingrid, I'm sorry to learn that you are still waiting for your delayed bag. Please contact us in a DM with your reference code, we will be happy to assist. Best, Moritz. x.com/messages/compo…

@CPHAirports @FlySWISS @lufthansa Can you tell me why my bag that should be out for delivery has been seen on top of parking garage P3 in Copenhagen when it should be out for delivery??? THIS IS NOT OK, IT’S YOUR AND AVIATOR’S RESPONSIBILITY!!

@SammyV6S Hi there. We sincerely apologize for the inconvenience you have faced with us. Due to security reasons, kindly contact us via private message so we can assist you further. Kind regards, Lemo.

@FlySWISS your phone numbers are all disconnected. What’s your contact center number?

@ChainShinku @lufthansa Hi flippingzro. We sincerely apologize for the inconvenience you have faced with us. Due to security reasons, kindly contact us via private message so we can assist you further. Kind regards, Lemo.

@EDeLaBagnoutie Bonsoir@ Etienne de la Bagnoutie, si vous souhaitez signaler une situation ou déposer une réclamation, nous vous invitons à utiliser le canal dédié en suivant le lien ci-dessous. Cela permettra à nos équipes d'examiner votre demande: swiss.com/ch/en/customer…

C'est fou comme la diversité est toujours à tricher. Le même qui essaie d'obtenir un avantage indu par simulation est le même qui semble tricher à l'époque du covid. En soit, "force" de la diversité c'est de pouvoir faire n'importe quoi tranquille peinard. Alors que le citoyen est mis en prison s'il refuse de faire sa déclaration d'impôt et payer l'amende inique.

@Lewispts Hi, we are sorry for any inconvenience. Please send us a private message with any details, and we'll be happy to assist. Kind regards, Arti.

@FlySWISS After a 2.5-hour flight delay, I was stranded at Zurich Airport after missing the last public transport home. Your chat agent, Nelly, assured me my taxi would be reimbursed. SWISS has now refused my claim with no explanation. Can costumers not trust Swiss airs word?

@gourav19891 Thank you. We will respond to you via private message. x.com/messages/compo…

@FlySWISS @FlySWISS : Shared details in personal chat. Kindly check and let me know if you need any further information.

@FlySWISS Our checked bags on our Delhi–Zurich–Vienna flight not arrived. We were told they weren't loaded in Delhi. A delayed baggage report was filed at Vienna (Ref: VIEOS63114, Family: Divisha), but we have no updates. Please urgently trace bags LX869464 & LX869458.

@Amit_Supe Hello, please send us a private message and we will assist you accordingly. Kind regards, Arti. x.com/messages/compo…

@CustomerReSwiss @FlySWISS looks like there is no customer service team??? I have not received any response.

Hello 👋 @Amit_Supe Thank you for reaching out. Please follow back so we can send you a DM. We will need the following details: -Full Names -Email address -Reachable Whatsapp phone number Regards —Michael Customer Care.

@gourav19891 Hi, we apologize for any inconvenience this may have caused. Please send us a via private message and we will assist you promptly. Kind regards, Arti. x.com/messages/compo…

@FlySWISS Our checked bags on our Delhi–Zurich–Vienna flight not arrived. We were told they weren't loaded in Delhi. A delayed baggage report was filed at Vienna (Ref: VIEOS63114, Family: Divisha), but we have no updates. Please urgently trace bags LX869464 & LX869458.

@MaxWBuckley Hi Max, we are so sorry to hear. Can you pleas send us a DM with your booking reference, so we can check and assist you? 😊🇨🇭✈️ Many thanks and best regards, Thorsten

I don‘t want to be one of those people who complains on social media to encourage companies to be reasonable in their customer service, but it would be great if someone from @FlySWISS could help resolve my issue. Today my flight back to Zurich was cancelled and me and my fiancé were rebooked onto different flights back. Totally makes sense as we were on seperate bookings. She called up and got us moved onto the same flight, all good or so it seemed. Then we check a few hours later and only she is listed on the new flight. After much back and forth I am put on a flight tomorrow, fine and she asks to move to the same flight and they insist that she now has to pay to move to the tomorrow flight because she „confirmed“ on the phone earlier. She literally „confirmed“ to all three of us being on the flight through Istanbul. Currently our other friend is now en route to Bangkok, my fiance is meant to fly to Istanbul tonight and I am to stay till tomorrow. There is a lot more mess and back and forth that I will omit here. @FlySWISS you record calls for quality and training purposes, check what she „confirmed“. Moreover all three of us are extremely loyal customers with status who travel exclusively with you and other Star Alliance partners and she even had a business class ticket as she is pregnant and didn’t want to be stressed 🤦 If someone in Swiss sees this can you please share? Thanks

@TravelTomorrowX 😎✈️🇨🇭

SWISS airline adds ‘Bastardo’ hot dog to first class menu @FlySWISS #SWISSAirline #BastardoHotDog #FirstClass #airtravel #tourism #flightmenu traveltomorrow.com/swiss-airline-…

@patrik_buchler Beautiful 😍✈️🇨🇭

Airbus A350-900 🇪🇺 Swiss HB-IFB 🇨🇭 Zurich ZRH/LSZH 🇨🇭 05 July 2026

@BcnSpy Hi, please send us a private message so that we can advise you further. Kind regards, Vernon.

@FlySWISS I decided to fly Swiss because of the trust I have in this airline. But they have lost my bike this time. And 12 days after, still no sign. Still no word. How can I trust them again?