Kat

A potential 3 months of free rides on my favourite bus?? Count me in 🤣 Genuinely obsessed with the #gotoobus it makes rural living so much easier, great service, and fantastic drivers 🚌

Hi @sainsburys we've just been delivered this funky looking pack of peppers, but didn't notice until the delivery driver had left. Can anything be done as we've had to bin them 😦

@bradfordmdc @cleanairbfd Brilliant, thanks!

@FlyingDogWalker @cleanairbfd You can complete the online form here and the team will get back to you - please include as much info as possible bradford.gov.uk/breathe-better…

@bradfordmdc @cleanairbfd I've been sent a letter about driving thru the air zone. I've never been to Bradford and think my plates have been cloned. I need some help for a police report, do you have an email? Been on hold 10mins+

@bradfordmdc @cleanairbfd That's the number I've been trying. I'm at work now until 4 so can't take calls. That's why I was hoping I'd be able to sort this via an email as this is going to happen again if someone is driving around with cloned plates 🙈 nightmare

@FlyingDogWalker @cleanairbfd You can call our team here- Clean Air Zone enquiries: 01274 435533. If that is the number you are calling please DM us with your phone number and we can call you back.

@AFPetInsurance Brilliant thanks, don't know why they didn't use the pawtal 🙄 will check the hub again next week

Hiya @AFPetInsurance do you know roughly how long claims submitted via email from a vets take to be processed?

@ian_algie @VetsNowUK @ianstudd I left them paperwork all filled in, as they told me to submit it myself, even though it's not possible. After some serious complaining they have sent my claim via email and CC'd me in, not via the pawtal 🙄 Why would they use the fastest method to resolve claims huh

@VetsNowUK hi I've been emailing you regarding an insurance claim but getting no answer. Can you please reply to my emails?!

@VetsNowUK I'll send you a DM now.

@FlyingDogWalker Hi Kat, would you please be able to send us a private message giving some details to allow us to find your record and get a time frame for you? We'd need your name, your pet's name, the Vets Now clinic you attended and your first line of address. Thanks!

@VetsNowUK I am still waiting for your stoke branch to submit an insurance claim for an accident resulting in the death of my cat. Do you think this is acceptable that I am having to chase you on here, emails, and via your head office?

@VetsNowUK when will you be submitting my claim to @AFPetInsurance?? I'm not going to stop asking, just because you stopped replying to my tweets, and won't call, or email me back 🙄

@VetsNowUK Thank you, I'm sorry my messages are grumpy but this is causing me a great deal of stress. Are you able to put a time frame on when I can expect my claim to go in, I lost my cat on Xmas day, and left documents 06/01.

@FlyingDogWalker Hi Kat, I'm sorry for your loss. I'm also genuinely sorry for the time it's taking to process your claim at an already difficult time. We're working hard to speed things up, including drafting in more staff. We're aiming to get through the backlog asap, and are making progress.

@VetsNowUK If I was able to resolve this with my insurance I would, but Animal friends insist the claims must be made via the vets used, as I'm sure you are aware. How long is the wait for claims to be submitted?

@FlyingDogWalker We’re sorry for the issues you’ve had with your insurance claim. In recent months, our caseload has gone up by 50% while Covid has severely impacted our staffing. We’re putting significant resources into working through the backlog of claims and will respond to each one asap.

@EE I've been struggling to get any signal at home all week, is there a way of checking if any work is being done in my area? Thanks

@DunelmUK Thanks, I'll do that now. I appreciate it's a manic time, but I'd like to know if the parcel will arrive before Xmas or if I need to purchase similar items from somewhere else 😔

@DunelmUK so my order placed on the 1st, due today is now delayed. When can I expect it to arrive?? The email gives very little information apart from I can't cancel the order. Where's my stuff?

@TheRangeUK I placed an order on the 1st, received part of it as it came from +partner. The rest of my order is delayed with no expected date? When can I expect my Xmas decorations? Getting thru to your call center seems impossible at the moment

@VioVet1 It's alright, it eventually got sorted after a few panicked emails, as my old boy dehydrates without his catmilk 🙈 It arrived a week or so after my tweet, and I was able to grab a few cartons to use while we waited. Now thrilled to have a few months supply of cat milk 😻

@FlyingDogWalker Sorry to hear this Kat. Please can I have your order number so I can take a look?

@VioVet1 I've placed an order with you, as a guest to be told the items are not in-stock. How long am I expected to wait for them to come in stock? I've emailed but got a standard reply saying it will take 4 days to respond. I need the products asap, so might need to cancel order

@EE It's gonna be amazing 🤣 Thanks again!!

@FlyingDogWalker Haha, It will be like actually being at a concert! 😂 I'm glad to hear that your order has been picked up! Happy Days! -Gavin