Fortnum & Mason

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@totti369 The crown and hamper Christmas decorations are the same as last year, as they are a traditional part of our festive collection and remain a customer favourite. Nicoleta@Fortnum

@Fortnums are there going to be new crown and hamper Christmas decorations for this year? At the moment everything that’s “fortnums” is from last year

@danielsjourney1 Good afternoon, Daniel. We are so sorry to hear of your disappointing experience. Please could you follow us in order to DM us your order number, and any images you may have of the Peppermint Creams so we can resolve this for you. Matthew@Fortnums

@PhoebeRuberto Hello - Please please call or email our reservations team on 020 7734 8040 | reservations@fortnumandmason.co.uk. They will advise further on menu options. Thank you.

@Fortnums I want to purchase this for my mum but she’s vegan. Does the gift card cover vegan afternoon tea?

@Di4nn3 Good afternoon, Dianne. We are sorry to hear of your disappointing experience. Please could you follow us in order to DM us your order number and contact details so we can look into this further for you. Matthew@Fortnums

@Fortnums I bought the new Halloween hamper and am so disappointed with the initials on the basket. They are off centre and not straight but at an angle. It's hard to make out the 'F'. Very badly done. It looks like a fake nock off, sadly.

@M_W_Jenkins Good Morning Morgan,  Our messaging service does not allow special characters and emojis due to the way they are printed and picked up by our Printing machine.  We are sorry for the inconvenience this has caused.  If you require any further asiistance, Please do not hesitat...

@Fortnums Is it intentional that your website blocks you from including any words with apostrophes in the gift message? You cannot continue to payment if your message contains “I’m” “we’re” etc. Not super helpful…

@hooplatoday Please kindly DM us and we can certainly look into this further for you! Kind regards, Emily @Fortnums

@Fortnums just had one of these and they have gone all soft I. The middle 🤢 is that normal? Only had them open a week or two and never had an issue before 😞

@WickedestWoods You can email them on reservations@fortnumandmason.co.uk with your enquiry and they will get back to you as soon as they can. Kind regards, Lamisa@Fortnums

@Fortnums I’m considering your afternoon tea experience in November, but I’m super fussy. Would it be possible to ask to just have one particular type of sandwich, if I weren’t keen on others?

@WickedestWoods Thank you for contacting Fortnum & Mason. Your enquiry will need to be passed on to our Reservations Department. Please could you provide us with your full name and email address so that we can share this with them on your behalf? Alternatively, you are welcome to contact ...

@RaLaytonHenry Kindly note that the tickets for the storytelling with Father Christmas went on sale yesterday at 10am.

@Fortnums what time is Father Christmas on sale please?

@DavidCopestake Kindly note if you do not provide us with your order number in a private message we cannot look into this matter for you. Kind regards.

Today is my mother in law’s 90th birthday, to celebrate we ordered a champagne hamper from #Fortnum’s @Fortnums 3AM this morning we were told it won’t be delivered! Certainly an unforgettable experience #CustomerService #poorservice

@DavidCopestake Good afternoon. Could you kindly send us a private message with your order number so we can look into this matter for you? Bogdan@Fortnums

@julieinbristol Thank you for your message and please accept our apologies for the delay in resolving this matter for you. We have looked into this matter and an advisor will contact you and provide you with a resolve as soon as possible. Kind regards. Bogdan@Fortnums.

@Fortnums I’ve spoken to your Customer Service team 3 times in the last 24 hours about my order which arrived yesterday with 3/4 of the order missing. Can you advise how I can escalate the matter please. I am shocked that this has not been sorted - shocking customer service.

@KavanLamy Good morning. We kindly advise you to contact our call centre on +44 020 7734 8040 and one of our advisors will assist you to place the order. Kind regards. Bogdan@Fortnums

Hey @Fortnums, your website will not play ball today. I’m not able to add an additional mug to finish a set. The website is allowing me to add 3 mugs only?

@vladdie777 Our hampers and gift boxes are packed with wood wool, a timber based packing solution that is 100% recyclable and compostable. Please be advised that no chemicals are used in the production of wood wool; this is a natural, biodegradable product.

@Fortnums I received one of your lovely Birthday Champagne Gift Boxes, do you know what the shredded packing straw is exactly? I’d like to reuse it for budgie foraging toys, which it looks fine for as it doesn’t look treated with any chemicals but thought you might know exactly.

@Tweets4MyTweeps Hello Nick - At all of our bars and restaurants. 2 drinks per visit, 4 times a year.  Ben @ Fortnum & Mason.

@Fortnums Are the Friend of Fortnums drinks benefits available at your Heathrow Terminal 5 bar or just at the Piccadilly location? Thanks for your help.

@TerryStacyLD Good morning Terry, We have just been looking back at the window display in our office. A wonderful memory! Thank you. Ben @ Fortnum & Mason

'What Have I Done to Deserve This?' by Pet Shop Boys and Dusty Springfield was released on this day in August 1987. The vidio provided inspirational for my hubby for a window display he did at @Fortnums 'What Have I Done to Deserve This?' reached No. 2 in the UK singles chart

@GusuTortleFloof Thank you for your feedback, we will certainly forward it accordingly. Bogdan@Fortnums

@kewwatcher We sincerely apologise for the confusion and inconvenience caused. Your frustration is entirely understandable, and this is not the level of service we strive to provide. Kindly send us a direct message with your order details so we may investigate this matter further and assi...

@Fortnums when I queried this. Your customer service team said I was my fault for selecting a Sunday! Because somewhere on your website it says you don’t do that. But you send me an email confirming delivery on a Sunday! How is this service!

@TaraTeacher1 - Good morning - Please kindly reach out to us via our Email Form here (support.fortnumandmason.com/hc/en-gb/reque…), with your order number and relevant pictures, and we would be happy to look into this accordingly.

So disappointed - Fortnum and Mason gift box nectar peche blanche was clearly off, and has ruined the beautiful bottle of Prosecco. @Fortnums Very sad - a treat ruined. #customerservice

@matyusha Good afternoon. We are very sorry to hear about the foreign body found in your broccoli. We kindly advise you to send us a private message with a copy of your receipt and your email address and we will investigate the matter and provide you with a resolve. Bogdan@Fortnums

@Fortnums hello. I just bought some chargrilled broccoli from you and there was an inch long piece of plastic in it. It looks like a bit of wrapping. It would have been very unpleasant to eat and I hope there was no more that I didn’t notice and ate.