Frank Ward

No broadband all day in BS16 and that time frame fix was clearly a load of rubbish #virginmediadown #poorservice

@andrewkdaniels @virginmedia Sounds about right ....

@virginmedia @FrankWard88 Good luck. I've just been cut off after 30+ minutes on hold, and when ringing back told to ring back tomorrow after 8am.

@virginmedia Yet again TV service not working !! Twice in 2 weeks . Your service is rubbish. What am I paying for ???

@virginmedia Ok, thanks

@FrankWard88 I am sorry to hear this, to cancel the service we would need to speak to you on 0345 454 1111 / 150 option 1/4/4 or you can send a written request to Virgin Media, Sunderland, SR4 9EN. -NL

@virginmedia Could you please give me the link I need to cancel my account? I know it’s not personally your fault but after 15 years I’ve now had enough - service levels have dropped hugely in last 12 months- will try another provider for tv/internet - the others can’t be any worse than this

@FrankWard88 We are sorry for this Frank, does the service page advise of an estimated fix date/time? -NL

@virginmedia Displays on Tv from box. Service checker online states ‘known issue in the area’ again

@FrankWard88 Apologies for any frustration or inconvenience caused by this, are you able to confirm if this is an issue showing on our service page? You can check this here: virg.in/service -NL

@virginmedia Error code V53 tonight. Lost service for 3 days last week due to a ‘known issue in your area. Also, requesting an email for an update on fault fixes never happens !

@FrankWard88 I am sorry to hear this Frank. Can you please expand on the issue you are experiencing? -NL

@ASPolice What about the Avon Ring Road (Emerson’s Green & Downend stretch?) Always has boy racers and never any police about

We’re currently responding to reports more than 300 motorists have gathered on Clifton Downs, Bristol & are driving dangerously on surrounding roads. Public safety is our utmost priority and action will be taken against anyone found to be breaking the law or endangering others.

@virginmedia Not just London - Bristol too

We’re aware that some customers in parts of London are experiencing an issue with their broadband. This means that, while affected customers may still be connected to their Virgin Media router, they will not have Internet access so web pages and other services will not load.

@MattHancock Only?

Yesterday, across the UK, only 36 deaths were recorded with coronavirus - the lowest since 21 March. We are winning the battle against this horrible disease

@virginmedia Bloody cop out - your service is a disgrace

Quarantine measures have affected our capacity which means our social team can only currently help customers on the phone and through web messenger. We really appreciate your patience and understanding as we prioritise helping our most vulnerable customers

@virginmedia sort out broadband in BS16 - bloody useless & unreliable service

I would *never* use language like this, obvs 😉 - but we could all do with a smile just now. And if humour helps get the message across...

Urgent, I need a model, under 40 years of age for #fillers @Medikas1in #bristol for Monday17th February. Call 01458860047.