Free People

@babenois Please DM us your email address and order number, we would be happy to assist! Be sure you are a follower of the brand so we can continue communication privately.

@FreePeople How long does it take to process a Return once the package is received at your end?

@landedonmarz Hi. Could you send us a private message with your inquiry so we can assist you?

why did I order something that said "in stock" at the time of purchase and now when I check the status of my order it says "back ordered" @FreePeople

@Lois_Bellamy Please DM us your email address and order number, we would be happy to assist! Be sure you are a follower of the brand so we can continue communication privately.

@FreePeople Disappointed with your customer service. Received an incomplete order (only half a set), paid for express delivery, and was offered either a full return or 20% off despite 50% missing. No refund on express delivery, no goodwill. Not the experience I expected.

@NBird66287 Hi Nicola, thank you for reaching out to us. To better assist you, could you please send us a private message? We’ll be happy to look into this further. We look forward to hearing from you!

@FreePeople I need to return a couple of bits from my last two orders. The order confirmation didn’t come through on either of them, so could you tell me how to create a return? If it helps my email address is nicolawilsonbird@outlook.com Thanks so much and it’s the last 2 orders

@bliss3s Hi Angela. We are very sorry to hear this. Could you send us a private message so we can assist you further?

@FreePeople your app isn’t opening, redirects to an ‘app update’ but no app update available?

@Smacky1776 Hi, thank you for reaching out to us. To better assist you, could you please send us a private message? We’ll be happy to look into this further and provide support. We look forward to hearing from you!

@FreePeople I need someone to contact me asap about the quality of your product. These were purchased for Christmas for my daughter and have been washed twice. These pilling on these $150 pants is ridiculous. Please dm me and I’ll get you an order # for a full refund!

@legallybombb Hi, thank you for reaching out to us. To better assist you, could you please send us a private message? We’ll be happy to look into this further and provide support. We look forward to hearing from you!

if i buy something on sale & it’s marked down further, not understanding why i can’t get a price match. @FreePeople

@CMroark1 @LaurenJoyce00 Please DM us your email address and order number, we would be happy to assist! Be sure you are a follower of the brand so we can continue communication privately.

@LaurenJoyce00 @FreePeople Same story. No help, no concern, no item. I’m about to dispute the charge.

@FreePeople ordered from yourself on the 29th of November. My order is now lost and no one is helping !!!!

@alicia_techlady Please DM us your email address and order number, we would be happy to assist! Be sure you are a follower of the brand so we can continue communication privately.

Anyone else having ongoing refund issues with @FreePeople? Multiple returns confirmed delivered via tracking, yet no refunds issued. Customer support takes 90+ minutes, and calls dropped during the process are never returned. Curious if this is a broader issue.

@LaurenJoyce00 Hi Lauren, thank you for reaching out to us. To better assist you, could you please send us a private message? We’ll be happy to look into this further and provide support. We look forward to hearing from you!

@kaybellezza_ @OldNavy @UnderArmour @Crocs @Target @ultabeauty @Walmart @lululemon @OnTrac_Shipping @LaserShip Hi, thank you for reaching out to us. To better assist you, could you please send us a private message? We’ll be happy to look into this further and provide support. We look forward to hearing from you!

@OldNavy @UnderArmour @Crocs @Target @ultabeauty @Walmart @lululemon @FreePeople can you all PLEASE stop using @OnTrac_Shipping @LaserShip

@brattip @DICKS Hi Jen, thank you for reaching out to us. To better assist you, could you please send us a private message? We’ll be happy to look into this further and provide support. We look forward to hearing from you!

@DICKS @FreePeople I will never purchase anything from these stores ever again!i bought my daughter a backpack in sept. went 2 school today and it completely ripped,called dicks and I only had 90 days to exchange it. the amount of money these costs I should B ablr get a new one.

@Married81658 @couponfollow Hi Carol, thank you for reaching out to us. To better assist you, could you please send us a private message? We’ll be happy to look into this further and provide support. We look forward to hearing from you!

@freepeople searching for a discount code - any available? couponfollow.com/site/freepeopl… via @couponfollow

@Schuylerroad17 Please DM us your email address and order number, we would be happy to assist! Be sure you are a follower of the brand so we can continue communication privately.

@FreePeople I placed an order 5 minutes ago - and I cannot change the order. It’s ridiculous that I am unable to change the color when the shipment has not even remotely begun to take place. Not good customer service.

@mariajrodd Please DM us your email address and order number, we would be happy to assist! Be sure you are a follower of the brand so we can continue communication privately.

Why do the @FreePeople basic shirts always end up with holes?? I’ve bought 3 basic shirts and all of them got holes within two washes. For the price a customer pays, it’s disappointing.

@MyRaysSunshine Hi, thank you for reaching out to us. To better assist you, could you please send us a private message? We’ll be happy to look into this further and provide support. We look forward to hearing from you!

Is it normal to pay a sales tax difference from an online order on an in store even exchange @FreePeople?

@CarrieHKelly Please DM us your email address and order number, we would be happy to assist! Be sure you are a follower of the brand so we can continue communication privately.

Seriously, @FreePeople won't honor a $50 sale credit? WOW ...I own 3 blouses; two sweaters; a sweatshirt; shorts and a pair of shoes ... AT LEAST 1K in merch!

Unimpressed by #customerservice at one of my favorite stores @FreePeople . After a frustrating 24 min long conversation, 1st with an English challenged rep; then a supervisor who refused to honor the 25% sale price on a 2nd shoe or credit the first purchase! #Online #Retail

@JUIXANNE Hi Julianne. We’re very sorry to hear this. Could you please send us a private message so we can assist you further?

@FreePeople I placed an order for the second time after my first order was just abandoned in Dublin (apparently) and it seems my second attempt is also just being left somewhere. I'm so annoyed over this. You guys should ship from a European warehouse!

@BigHal_ttv Hi. We’re very sorry to hear about the damage. Could you please send us a private message with your order number and email address so we can assist you further?

@FreePeople paid over $150 for this set less than 3 months ago and the string is already broken and the top is unwearable

@JoannaCocoGrove Hi Giovanna. We're very sorry to hear about your experience. For further assistance, please send us a private message.

@FreePeople Worst "customer service" EVER. First experience with Free People & it's very disheartening. Nearly ONE MONTH for delivery? Why wasn't that disclosed instead of just pushing up the delivery date?