FreshDirect

@ellejnyc So sorry that you are still waiting for your delivery! please DM us your order # and we will look into it for you.

@FreshDirect My order is 5 1/2 hours late. The worst part is that the expected delivery time has been pushed forward by an hour every hour since 9 am (the end of the window), stringing me along and preventing me from finding an alternative. It’s very disrespectful.

@mastedium I am sorry that you are having issues with the website. Please clear your cache, cookies and history on your computer. Peggy

@poethell Please let us know how we can help you. Peggy

I’ll just order from uber next time. Still waiting @FreshDirect

@poethell So sorry that you are still waiting for your delivery, please DM us your order # and we will look into it for you. - Elton

Still no delivery Tyx @FreshDirect Only 5 hours late now

@_kimford_ I am so sorry that you are unable to get the delivery time that you require. The only delivery times we have are the dates and times that are posted on the website. Peggy

@FreshDirect What's happening with Friday and Saturday morning deliveries. I used to able to confidentiality place an order, but now I don't see that option anymore. I'm in the Yankee Stadium area. Is this a neighborhood thing or individual?

@TiglathPlzr I am so sorry that you are experiencing issues with the updated version of the app. Your feedback has been forwarded to our IT department for further review. I am so sorry for any inconvenience this may have caused you. Peggy

@FreshDirect Hi. Longtime customer. Your app--the primary and practically sole interface with your customers--FUCKING BLOWS. And every time you update it, somehow it gets WORSE. Who's doing the hiring over there, Helen Keller? You got Homer Simpson and Beavis on the dev team? Simple stuff like placing the green "Place Order" button below the bottom of the screen (ie requiring a scroll) is painfully dumb. Making us "cancel" the last search in order to search a new item is counterintuitive and so easily fixed. Do better or the competition will. Hint: look back at earlier iterations of the app. They were better.

@egallaghe198 @couponfollow Any promotions that are available are sent to our customers by email or mailer.

@FreshDirect have any coupon codes promotions running? couponfollow.com/site/freshdire… via @couponfollow

@DrSapenPsych @RT_freshdirect Hi there, I am sorry for the poor delivery experiences. We would be happy to look into this further for you. Please DM us your email address if you have not already called the customer service number. - Dawn

@FreshDirect Trying to understand: Order #1 “smashed,” Order #2 “no answer” (with no-contact porch delivery on file). I’m being told re-delivery “can’t be guaranteed.” What’s the path to getting this order actually fulfilled?This now a major inconvenience.

@arkaneil I am so sorry that the delivery person was sorting orders in your driveway, please provide us with your address and this will be reported to the transportation team. Peggy

@FreshDirect why is your delivery man standing and sorting his stuff in my driveway post his delivery? Should i report him and you to the cops?

@Warb58 hi, thanks for looking out for us. unfortunately this is not us, this is the Freshdirect UK company- we have nothing to do with them. Also our brand colors are not yellow and grey!

@FreshDirect Just thought I'd let you know This driver was being an idiot.

@NycGodmother @rmusimg @getir @galeabrewer @NYCCouncil @NYC_DOT @NYPDTrafficOps @mayor .

⚠️🔥🚚 Hi (again) @FreshDirect @getir!! TODAY (again), at 11:00AM at 70th St. & Broadway (again) w/ illegal parking + blocking traffic lane!! This #Hotmess has been going on well over 2 yrs (I got receipts)!! ⚠️Attn: @galeabrewer @NYCCouncil @NYC_DOT @NYPDTrafficOps @mayor

@AFineBlogger @DickYoungsGhost @amazon .

All day, every day. @amazon and @FreshDirect get "high roller" discounts of up to 75% for parking tickets on the rare occasion that they get one. The rest of us just live in their congestion-inducing world!

@carolynzez23516 I am sorry that you were unable to reach us. Please let us know how we can help you. Peggy

.@FreshDirect Where is my order? Your chat is down, there’s a 25 person queue on the phone and my order is over an hour past the window. Are you going out of business? You’re acting like it.

@AFineBlogger @amazon Thank you for bringing to our attention, the transportation department will be notified. I am so sorry for the inconvenience. Peggy

@NycGodmother @getir @galeabrewer @NYCCouncil @NYC_DOT @NYPDTrafficOps @mayor Hello! Thanks for reaching out to us about this issue. We've made sure to report this issue to our Transportation team for review. -Robin

@NycGodmother @galeabrewer @NYCCouncil @LindaBRosenthal @NYPDTrafficOps @bradhoylman @NYPDPC @CB7 Thank you the information. I am so sorry that this has been happening. This issue has been reported to the transportation team.

⚠️🚸🔥🚚🛂 Hi @FreshDirect (again) & Peggy: TODAY (again) at 11:00am at 70th St & Broadway (again) with illegal parking + blocking traffic lane!! *Attn: @galeabrewer @NYCCouncil @LindaBRosenthal @NYPDTrafficOps @NYPD20thPct @bradhoylman @NYPDPC @cb7

@bronxtimes .

Union workers at @FreshDirect are preparing for a possible strike over the company’s proposal to outsource more deliveries to a third-party company. The new contract proposes to increase 40% of jobs to non-union delivery drivers. bxtimes.com/freshdirect-st…

@NycGodmother @NYC_DOT @galeabrewer @NYCCouncil @LindaBRosenthal @NYPDTrafficOps @NYPD20Pct Thank you for letting us know of this occurrence. This will be reported to the transportation team. Peggy

⚠️🚸🔥🚚 @FreshDirect today (again) your trucks are double & tripled parked-blocking a traffic lane w/ all your carts & bins on Broadway & West 70th!! This #Hotmess is EVERYDAY!! Attn: @NYC_DOT @galeabrewer @NYCCouncil @LindaBRosenthal @NYPDTrafficOps @NYPD20Pct #Pedestrians #NYC

@ytytyt98765 @nyc311 Hi there, please DM us so we can look into this further and report any issues to the management team. - Dawn

@nyc311 reporting an aggressive driver, driving truck number 4247 @FreshDirect truck. Upset that other drivers like amazon driving safely, he honked at all and then drove towards us who started crossing the street at green to pedestrian and made his illegal turn.

@mikedelugg Hi I'm sorry to hear that you're having these issues. We suggest uninstalling the app, restarting the device, then reinstalling the app. If this is on the website we suggest clearing cookies and cache in the browser. If this problem persists then please DM your account email-Iris

@FreshDirect hi people, this is about the app. Many many times when I do an update to an order and I get to the screen where it’s time to save the changes, the app freezes. I have to force quit on Apple‘s iPhone. here’s an image of the app at the point that it freezes: