FreshDirect

@SBanchetto I am sorry that this has been such an ongoing issue. I see that your comment has been cut off due to the word count limit, please DM us instead with the full message and we will be able to remediate with you via DM. Thank you - Iris

@FreshDirect The order number from the delivery not received is 20480476179. When I was finally able to get an answer. It triggered a fraud alert. Because of the type of meat and the quantity I ordered. Which is crazy(imagine if it was the dryer sheets)? After 5 hours they assured of a credi

@FreshDirect worse 1st experience. I took off from work to receive my order, it never came. They cancelled my order never notified me and I never received the credit I was promised

@mastedium Hi I'm sorry to hear that the website navigation for updating an order has been an inconvenience. If you can DM us your account email then we will make sure that this feedback is sent off to the team for you - Iris

Hi @FreshDirect The newish website is great. But I really wish I can add items to a pending delivery and just go on with my day. All these steps to confirm the changes are mental blockers for me even bothering. Thanks.

@mshalo18 Hi Janet, thanks for reaching out to us at FreshDirect. After checking, looks like the driver left the cart in the compactor room. Sorry for any chaos. We'll make sure to be more careful next time. -Jason

@FreshDirect re:#20468711688. Your driver borrowed my building porter’s hand truck this morning and failed to return it. Porter will be disciplined and I have no answers from you after 2 calls and an email. What gives?

@haystackscal Hi I'm very sorry to hear about this experience, if you can DM us more info such as the date, time, street as well as nearby cross streets, and any further information then we will escalate this. - Iris

@FreshDirect nothing is more annoying than your profane driver yelling and cursing at me for telling him to not block me in by park illegally so he can get his Cava order. Oh, yea flipping me off in front of my daughter too. Real classy.

@uwself Hi I'm sorry to hear that you are seeing a charge for a freebie. If you can DM us your account email or order number then we can look in to reimbursing you. I've sent your feedback off. -Iris

@FreshDirect you are charging for free samples, without authorization or notice. This seems to be occurring when modifications are made to the cart. The free sample should be removed if no longer available, not charged to the customer. @FreshDirect #freshdirect

@royaljones I'm sorry to hear that you are waiting on this order. Upon review I see another agent was reached, that the order is now refunding and a reorder was placed with a 17.99 credit applied. If you need any further assistance then please DM us. I've sent your feedback off. - Iris

@FreshDirect i've been using your service for years .today really takes the cake. I hope wherever my order is ,that my food isn't going rotting. I'm going to call my bank and stop payment. order #20467236179 on hold in vain useless attempts to clarify wtf is going on

@LaGeeketteMEG Good afternoon, thanks for reaching out to us at FreshDirect. I'm very sorry for our error, we only want a hassle free experience for you. Please call customer service at 1 866 283 7374 and we'll help right away and file and feedback you have as well. -Jason

@FreshDirect We got someone else order, tried to send a chat but no one answered. I hope the person gets their groceries! Also, when are you getting the trucks back, these contractors are an interesting bunch.

@metl131 Hello, thank you for reaching out to us at FreshDirect. We regret your order arrived warm. We are eager to make this right for you and are standing by to help. Please message us with your order number or reach out to a live agent for a re-delivery. -Jason

@FreshDirect Finally spoke with a manager a few weeks ago. Figured I would try one last time but today the TURKEY I ordered arrived ROOM TEMPERATURE. In someone’s personal car which clearly does not have appropriate refridgeration.

@FreshDirect what is going on with your delivery?? I am paying for delivery service & food is being delivered in regular looking cars. perishable food is room temperature & frozen food is melted. I’ve been trying to reach a supervisor for over a week and no one is calling me back

@biffsocko @couponfollow Promotions codes are sent to our customers by mail or by email. Peggy

@FreshDirect have any coupon codes I can use? couponfollow.com/site/freshdire… via @couponfollow

@metl131 Hi I'm sorry to hear that you've been experiencing so many ongoing issues and that you are still waiting on a response. If you are able to DM us here then we will follow up with you. Please also supply the account email upon reaching out. Thank you - Iris

@FreshDirect I have tried to speak with a live agent about 7-10 times and no one will call me back. I sent a message through Instagram messaging and no one responded.

@metl131 Hello, thank you for reaching out to us at FreshDirect. I'm very sorry we failed to meet your expectations regarding your deliveries. We are standing by to help. Please reach out to a live agent via phone or chat for a refund or re-delivery of the perishables. -Jason

@FreshDirect I have been asking for a supervisor for almost 2 weeks and no one is calling me back. Customer service seems to be non-existent.

@susanznet Hello Susan, We regret your order was late and incomplete, we promised a hassle-free delivery and let you down. For urgent matters related to deliveries, please reach out to a live agent. -Jason

@FreshDirect this week delivery was 1/2 hour past the window and missing an item that was a regular meal offering. Hitting new lows in service. And I asked for a follow so I could DM and no reply from you since 6/1.

@DrCalmMom You can send us a message by email, or you can contact us through our chat feature. Peggy

@FreshDirect I am not able to DM you because I don’t have Twitter premium!

@FreshDirect - your contact link seems to have been broken for several weeks. Are you using refrigerated trucks to deliver to the Philadelphia area or personal cars? It seems like individuals are delivering and our food is arriving warm and damaged. How can we be in touch?

@susanznet Hi Susan, Thank you for being a loyal customer. I apologize for the lack of timeslots and product availability. Please DM us your email address. - Dawn

@FreshDirect Can you give me a secure way to send you the email address? I previously requested a call back from a manager and no one ever replied.

@freshdirect you’re really trying to lose customers to other services, aren’t you? You took away my Sunday morning deliveries which I’ve had for 20 years. Now you’re out of 4 minute meals most of the time and pushing bigger entrees you can’t take to work. Really stupid.

@cishimmy @susanznet I am so sorry that the fish was spoiled in your order. Please provide us with your email address and we will certainly look into this issue for you. Peggy

@susanznet @FreshDirect I got spoiled fish and gave up after 7 years of devotion . Instacart now

@0acesback2back Hello Alison, thanks for reaching out again. We regret our drivers unacceptable behavior. I can see we escalated this to their manager and compensated you for this unacceptable experience. -Jason

@FreshDirect This man's civil rights were violated. I want executive level involvement on this and I want a phone call today. Who do you think you are? Imagine the races being reversed. This would be on CNN.

@FreshDirect We order from you all the time. Tonight, my doorman asked your driver "where u from" answer- get off you fat white ass and look. Order #20478757242. Expect a problem.