Freshdesk 🙌

@wimgtr That's unfortunate, @wimgtr. Please DM us your Freshdesk URL along with your email so that we can create a ticket for you to sort this out.

Anyone else getting non-stop spam from freshdesk.com domains ? Somebody has been abusing their system for months now and they refuse to take action.

Hi @jonathankennell. We're really sorry to learn that our support hampered your experience with the product. We shall investigate this matter and help you out. Please share your email address and reference ticket ID via DM.

We did a trial of @freshdesk and really liked it. Now we upgraded to paid...... and *everything has stopped working*. We've filed a bunch of tickets w/ them to get everything fixed, but they're being very slow and unhelpful about it. May have to cancel :(

@DTammow Please DM us your Frehsdesk account URL details along with your email address so that we can create a ticket for you and loop in our internal stakeholders. In case you already have a ticket raised with us, please share the Ticket Number, and we'll jump on it.

@freshdesk WHERE IS MY REFUND FOR THE FRAUDULANT CHARGES ON MY CARD

@pracas Can you please share your email address over DM so that we can get back to you with the necessary information?

You have an issue. @freshdesk

@ElShanerino Thank you for bringing this to our notice. We're glad to know your interest in our product and apologize for the bumpy start. We shall have our team work on this issue on priority. Please DM us your contact email so we can discuss this further.

2/ So... I thought I'd check out @freshdesk. Looks like it might be a good alternative? It even claims a Zendesk import. The import fails for unknown reasons, now the system is stuck for reasons? Their support is... not good. Still waiting on hold here for a tech, btw. #cx

1/ I'm frustrated with @Zendesk. All I want to do is add someone to my team in a tier 2 role, but it's not easy to make that happen. Everyone gets new ticket notifications regardless of what group they belong to. I don't want everyone copied on allll the spam we get.

@bharatpotdar That's a bit unfortunate. We assure you that we wouldn't intend to put you in a tough spot. DM us with your contact details and ticket IDs raised with our team to turn around your experience with us!

@mrgirish what does it take to sign up for @Freshworks #partnerprogram? No onboarding on filling up the website form multiple times under multiple email ids of my agency. Support tickets go unanswered. None of this can break my belief in the great products built by your teams.

@TJDiggers We're always here to help. We can drill into this right away if you can DM us your email and Freshdesk URL.

@freshdesk can I not just disable an agent? Do I really have to go through and reassign all the closed jobs to another agent first?

@Dipankadas3355 Greetings. For the Warranty registration issue you are facing, kindly DM us your email address and Freshdesk account URL, and we'll have our respective team looped in to help assist you on this.

@CrashDami @retrostyle3000 @retrostyle3000 Greetings! The Freshdesk support platform has a Free plan, which provides 10 agent licenses. Also if you are looking to explore other plans, you may kindly sign up for a trial from here tinyurl.com/4dpa46cn

Liebes #twlz, wir überlegen ein schulinternes Ticketsystem für den IT-Support einzurichten. Welches Tool eignet sich dafür? Irgendwelche Tipps?

@ProgRockRec Thank you for reaching out! We have a few marketplace applications to help you import your data to Freshdesk. Please DM us your email address and account details so we can create a ticket for you to discuss this more over email.

@freshdesk can I get started by importing my old data? If so, what format do you support? thx.

@robboxxuk @MrJSmithson_edu We really value our customers, and we can see what we can do from our end on your case. Please share your Account URL and Email address over the DM link. twitter.com/messages/compo…

@freshdesk @MrJSmithson_edu Particularly as you no longer offer any educational discount.

#PLN Question On @freshdesk can I upgrade the main user account to a growth plan but still keep my agents using the free subscription and still have all the growth plan benefits? #helpdesk #question #support

@robboxxuk @MrJSmithson_edu Hey Martin, You are right, you would need to purchase agent license for each of your agents based on the plan the account is setup in. Would be happy to help you further, please DM your details over twitter.com/messages/compo…

@MrJSmithson_edu @freshdesk I'm pretty sure you have to licence each agent on the growth plan, but i'd be interested to know if i'm incorrect. I was planning to upgrade my techs to growth, but they've moved the satisfaction survey into the pro which I can't afford, so now considering alternatives..

@MrJSmithson_edu Hey Jordan! Agents would be a part of the plan you have purchased, they are not considered as separate entities. Do reach out to support@freshdesk.com for more queries.

@hipocrafts Hi; we have escalated your ticket internally, and you should hear back from us soon.

@freshdesk @FreshworksInc @AskFreshdesk @mrgirish Need your intervention here

@freshdesk @FreshworksInc @AskFreshdesk Would you mind updating the support request - #13839497? The chat support is worst and they don't even bother to help with prospects.

@acurlymess Hi there! Just checking in to see if you could help us with your contact details so we could sort this out for you. We would your account details to be able to probe further.

@freshdesk Less than 12 hours after being charged the annual renewal, my attempt to cancel and be refunded has gone nowhere. 5 different people all refusing to refund me for a product I no longer use or need. So sad - buyer beware! #scam

@acurlymess We're sorry to hear about your unpleasant experience. This was unintentional, and we'd like to investigate this immediately to get this sorted for you. Please DM us your account details and contact email so we can get back to you via email.

@Dr_JoeAnthony Greetings of the Day, and Thank You much for recommending us. @coderhass You could DM us your Email ID. I can loop you in with my team to help you with all the details that best suit your business. We Offer 21 Day Trail. Good Day.

@jonathimer Have you checked out @freshdesk? It offers seamless integration with Email, Discord and GitHub!

Looking for a simple help desk SaaS that connects Email, Discord and GitHub issues into a shared inbox (and ideally integrates with Linear). Any recommendations?

@manthanp18 For any queries regarding Freshchat, Please feel free to write to support@freshchat.com and we would be happy to help you.

Freshchat: Freshchat is a customer messaging software that uses AI chatbots to automate customer support and engage customers across multiple channels. freshworks.com/live-chat-soft…

10 Best AI Chatbots for Customer Support and Engagement👇️

@Kartike47089109 That most certainly isn't the expectation that we'd like to set. Please DM us your account and contact details and also share the ticket IDs, and we would make sure to have a look at them and loop in the right stakeholders to sort them for you.

@freshdesk - has worst support in India no body is responding from support desk .

@markive Greetings! We have a Stripe - Freshdesk integration, you may kindly refer here for more details on this, tinyurl.com/7396amuu If you may face any issues here, feel free to DM us your account URL and email address, and we'll get right to it.

@ow @stripe @freshdesk build this please 🙏

At @stripe we've been working with OpenAI on supercharging our docs with GPT-4, so developers can ask natural language questions and get summarized answers. It's amazing how powerful it is for helping developers get more done 🚀 stripe.com/en-ca/newsroom…