Furlah

No use this your brain train pikin o 🥴🤣

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I’m sharing this publicly in good faith, hoping for accountability and a timely resolution. I’m open to resolving this immediately if LemFi can provide a concrete update. @UseLemfi @cenbank #LemFi #ConsumerProtection #FintechNG

@UseLemfi I’ve had ₦4,274,500 restricted in my LemFi account since 2 December 2025 due to an “ongoing review.” It has now been over 50 days, with no resolution and no timeline provided, despite multiple escalations and calls. This has left my finances completely on hold.

@UseLemfi All I’m asking for is one of the following: • A clear resolution date, or • Access to my funds, or • A reversal of my balance to the source account Silence and vague reassurances are not acceptable after 50+ days.

My LemFi NUBAN is issued via Paga, as shown in the app (“Account services provided by Paga”). Paga has confirmed LemFi controls the restriction, while my funds remain inaccessible.

For context, CBN Consumer Protection guidelines indicate 14 days for account management issues. I escalated this to LemFi directly, then to the CBN Consumer Protection Unit, yet the restriction remains unresolved. @cenbank

I’ve repeatedly received the same response: “Please exercise patience; the review is ongoing.” While I understand compliance reviews, indefinite timelines without access to personal funds are not reasonable, especially after this length of time.

@UseLemfi How can I report LemFi’s fraud against its customer?? Today makes it day 56 since you guys said you escalated my issue and still my account still restricted without valid reason and a reasonable resolution timeline.

Hi there, we value your concern and want to assist you. Please send us a DM with more details so we can investigate and provide further support. We look forward to hearing from you. ~Marvey

Not every DM is your friend. Pause. Check. Verify. If unsure, reach out to support@lemfi.com #uselemfi

Does @cenbank still work ? I have been reporting @UseLemfi inefficiencies for the past 56days and all I keep receiving are automated generic responses. I have also sent multiple emails to the consumer protection unit of the @cenbank but no follow ups.

25 days later, I still cannot access my transfer or withdrawal options. This delay is unacceptable. Please resolve urgently. 27/12/2025

@UseLemfi I’m escalating a long-standing issue with my account restriction. I was told by customer service it would be resolved within 1 hour, yet it’s now been 4 days since that assurance. This issue has been ongoing since Dec 2, and as of today (Dec 27)

@UseLemfi yesterday while on call with one of your agents I was promised a resolution within the hour, 24 hours ago. This issue has now been ongoing for 21 days now and all I keep getting are generic responses from your service agents.

@Oluomoofderby good afternoon please could you please check your dm. Since Dec 2nd up till now @UseLemfi has disabled my access to take out money from my wallet and till now, no resolution

Dear @UseLemfi since Dec 2nd I’ve not had access to my wallet. Your team keeps saying all hands on deck. Till date I am yet to get a feedback from the support team. I need access to my money @ridwan_olalere please what’s happening to your app?

@UseLemfi same automated msg and no resolution. @Oluomoofderby please help

@Oluomoofderby Thank you for your response. I just DM’d you my email address

Pls DM me your email address.

@UseLemfi @CochranRian @ridwan_olalere @officialEFCC @cenbank Enough with the automated messages.

@Furlah_s @CochranRian @ridwan_olalere @officialEFCC @cenbank , hi there, we are truly sorry for the frustration this has caused. Your concern is valid, and we understand how important it is to have your account resolved quickly. Kindly refer to your DM for our response. ~Ivie

Which mobile app for banking sends same automated msgs with no resolution? @UseLemfi !! Which app is trying to steal customer’s money? @UseLemfi Which app has an unaccountable CEO? @UseLemfi with their ceo @CochranRian @ridwan_olalere.. @officialEFCC @cenbank @officialEFCC

@Oluomoofderby @debb_candy @UseLemfi @CochranRian @ridwan_olalere Thank you for your response. My case number is 4585769 @UseLemfi keeps sending automated messages to me claiming it’s under review and their call representatives keep saying they can’t even reach out to the support team except via email. My money has been stuck since December 2

@debb_candy @Furlah_s @UseLemfi @CochranRian @ridwan_olalere Just replied you now sis.

My 4.2m naira has been stucked in my wallet @UseLemfi @CochranRian @ridwan_olalere since December 2 and @UseLemfi keeps sending automated msgs without no resolution