GCI Alaska Support

@Dad73Gto Good morning my apologies for the trouble. If you would please send us a DM with your phone number, I would be happy to get you in touch with a technician. Thank you. - Devin

@GCIAK this is the 3d time this month and at least the 100th time over the last year (wish I was exaggerating) every night between 11 and 2 am the network goes down. Sometimes its for a few min, some times it for longer (like tonight, 30 min and counting). Do better.

@gho5ty Good morning Jake, I'm very sorry for the trouble. May I please have your phone number to locate your account and get you in touch with a tech for futher assistance? Thank you. - Devin

@GCIAK 745PM -9PM every night our neighborhood has latency issues. At least 3 Technician visits and over a month of unstable internet and support is still asking to restart the modem instead of escalating to network engineers to address congestion for the area. do better GCI

@xConfushon Good morning Confushon, in order to better address your questions, may I ask where you're located? Thank you. - Devin

@GCIAK Another very poor performance today eh? Do you think we can go a whole day without an outage? This is getting pretty wild. Will you guys explain what the issue is? Clearly there is something wrong this week and it sure isn't my modem. Honesty is important guys.

@xConfushon Hello and thank you for contacting us. To give you the best service possible, please send us a private message with the phone number linked to your account and your PIN or Password. I'd be happy to look into any outages in your area. Thank you. -Craig

@GCIAK why is your Internet down so much this week. It’s not me I had a tech here today and 100s of ppl reported issues at the same time on down detector!!! This shit sucks man.

@clysmicband Hello Clysmic, did your internet service stop working? Although your speed may be slower until your cycle date there are no limits. Please let me know if your service has stopped working, so that I can have a member of our Technical team reach out to you directly. -Craig

AHAHAHAHAH SO YOU LIED!!!!!! Your internet is not unlimited, and you couldnt fix it!!!! @GCIAK I love how your social media team tried to save face for a week. But ya all are just as scammy as you act.

@clysmicband Unfortunately we do not have any other options to speed the service up, without you purchasing a new modem package. Our terms and conditions can be found on our home page @: gci.com/terms-conditio… -Craig

@devilstaratom @GCIAK @Starlink I have a @Starlink now, but it is not gonna work for doing the show.

I just got off the phone with Dylan at customer support, he looked at the account, and stated, you have the top tier package, we have no promotions to offer you. Are you serious? So this is my 5th call, I have wasted hours. His exact words, I dont know who Craig is. @GCIAK

@clysmicband Hello Clysmic, and thank you for reaching back out. If your service has been slowed to the basic level speed which 10Mbps/3Mbps, then your services will resume to normal speed on the first day of your next billing cycle. -Craig

@clysmicband If you don't feel comfortable providing your account details via private message on social, our customer service line would be the number to call in to which is: 907-265-5400. Unfortunately without any account details I can't review your account from here. Thank you. -Craig

@GCIAK The employees at the call center, which I can verify is real, say otherwise. Why cant you do this is a non scammy way, and give me a number of someone to call. I am not sending you any personal details on twitter. You can DM me the number.

Just a reminder that @GCIAK still has my "unlimited" internet throttled to dial up speeds, and after addressing it on social media, they said I could call in and get a "special offer". After calling in, I was told there was no special offer, I could buy a second unlimited line, and that the social media people do not work for @GCIAK

@clysmicband I can assure you that Julie and I are both GCI employees. If there's nothing I can do for you right now, please don't hesitate to contact us again if you have any other questions or concerns. Thank you. -Craig

@GCIAK We already played this game Craig. I called in. They said Craig and Julie do not work here. I have not been able to stream my show in 2 weeks on an unlimited internet plan. Why would I send some rando on twitter my personal info?

@beau_maxim Thank you for that acknowledgement Beau, we really appreciate it. I hope you have a great day. -Craig

@GCIAK Nice. It’s good to see GCI has a solid social media/support team. I’m impressed most companies suck at that

At the Department of Commerce, we are fixing the broadband mess left behind by the Biden administration. That means putting an end to arrangements that were trying to send tens of billions of taxpayer dollars to massively wasteful, complete rip-off projects run by powerful lobbyists who are very good at getting grants and very bad at delivering results. We stopped this Biden rip-off before it spent a single dollar. Money is only deployed when the American taxpayer gets the benefit of the bargain. When states do it right, fairly, and appropriately, the dollars go out right away. No red tape. No delays. You will be shocked by how much money we saved. $21 billion SAVED in this program alone. wsj.com/opinion/trump-…

@beau_maxim Hey Beau! We actually just lowered the price of our Fastest internet plan by $15! Send us a DM, or give us a call at 1-800-800-4800 if you'd like to learn more. - Devin

@howardlutnick @RapidResponse47 @GCIAK is going to have to raise rates now that this scam is over

@MikeJM5421 Good morning Michael, I'm sorry to hear that you're having issues with your internet. If you would like to send us a DM with your phone number, I can ask one of our techs help you get it fixed. Thank you. - Devin

@GCIAK Stop sending me to a goddamn call center in Mexico when I call in issues with your crappy internet

Two gigs are better than one.

@clysmicband We truly appreciate having you as part of our community! While we’ll miss you, we completely respect your decision. If you ever decide to come back, we’d love to welcome you—and we may have a special offer waiting for you. Feel free to reach out anytime! Thank you, Julie

@GCIAK The GCI representative, said the only option, is for me to buy a second internet as Im on the top unlimited plan. So I did, actual unlimited, not GCI unlimited with throttling, from both Starlink and MTA... and irs still cheaper than what you all just offered me on the call.

So unfortunately, tonight's stream is cancelled unless I can find someone to host it. @GCIAK unlimited internet plan, throttles down to 56 k if you use too much. I know, 200 dollars a month and they have throttled you with 11 days left? I ordered a @Starlink

@clysmicband So that we can review your account and discuss options, please send us a private message containing the phone number associated to your account and your PIN or Password. Thank you. -Craig

@GCIAK If you can get me unthrottled before tonights show, why wasnt that the first course of action?

@clysmicband Thank you for your feedback Clysmic, and I will forward this to my management staff. Although we hate to lose you as a valued customer, we respect your decision as you certainly have other options. If you do re-consider please reach out we may have a promo to offer you. -Craig

@GCIAK Too late. On phone with MTA, they are putting in a line for me. Will be cancelling your service as soon as I have internet. I would highly suggest you check into your outsourced techs, because they are very rude.

@indiekun831 Hello Konakun83, I'm sorry for any inconvenience this may be causing you. Please send us a private message containing the phone number associated to your account and your PIN or Password. I'd be happy to have a member of our Technical Support Team reach out to you. -Craig

@GCIAK, don't you think you are robbing your paying customers of the constant internet connection problems for what you charge? This shit has been horrible all damn day, worse when I'm on campus at UAA trying to do a final for the semester.

@nekyuii Hello Kenley, if you need a plan that will keep you covered but fits better in your lifestyle and budget, we have a number of options to choose from. Check out our current plans here [gci.com/internet or send us a private message for more help. Best Regards. -Katie

@GCIAK it’s big 2025 we can’t be having data caps on home internet for how expensive it’s been priced at. You can throttle after 1 tb fine but get rid of the high speed data cap bs. Also how you gonna upgrade the 2nd tier but not the bottom tier. 600-800 but bottom is 250.

@mrcalzon02 Good afternoon, MrcaslzO2 Thank you for contacting GCI. Please call in to 1 800 800 4800 for technical support. I can also request a call back for you. Please provide a call back number Thank you -Carol twitter.com/messages/compo…

Is there some kind of cyber attack ongoing cause connection speeds are tanking... @Speedtest results, speedtest.net/result/1853747… #speedtest @GCIAK ,