GEICO Service Team

Please be advised that @GEICO_Service is our official account on X providing GEICO customers support and assistance. GEICO is not affiliated with any other support accounts on X and will never request your information via WhatsApp. geico.com/contact-us/twi…

@jalvare65070265 Good Evening. We're sorry to hear about the situation. Please DM your name and state for further assistance.

#Gieco business practices are unethical. They ripped me off $2500.00. Charging me for a driver unrelated to me and then refusing to make me whole.

@yngjcb I am sorry to hear about your experience Please send us a DM with your name, state, email, so we can direct you further. -Denise

i fucking hate maryland dude a brick flew out of someone’s truck and just obliterated my fucking tire AND geico’s systems are down so i can’t get a tow!!! about to fail the don’t kill yourself in 2026 challenge

@Rachelk234 I am sorry for the long wait time. Please send us a DM with your name, state, email, so we can direct you further. -Denise

I just called @GEICO to ask question. AI VM said, “There are 139 callers ahead of you.” ONE HUNDRED & THIRTY NINE!! Time to change insurance companies. @GEICO_Service

@TheCre8tiveDiva I am sorry to hear about your experience Please send us a DM with your name, state, email, so we can direct you further. -Denise

@GEICO Finally but... There are 105 callers ahead of you. Like what kinda service is that?

If you are disabled, hard of hearing, cannot hear, have mobility issues, etc., DO NOT buy insurance with @geico because you will NEVER be able to reach a LIVE PERSON. You will get stuck going around in circles in their phone system. Buy insurance somewhere else.

@Traumatango I am sorry to hear that your rate changed. Please send us a DM with your name, state, email, so we can direct you further. -Denise

@GEICO I find it funny how you want to determine our insurance levels for driving based on our age driving history, etc. but one of your employees in a marked Geico car can speed past me when I am going five over the speed limit and then change lanes without even signaling intentions, but you want to raise my rates.

@cclorance Thank you for reaching out to us. Please send us a DM with your name, state, email and the reason for contacting us, so we can direct you further. -Denise

@GEICO Hi Lizard, I am a new customer. I tried calling your customer service humans about this. It wasn't very helpful. I have two issues. Do you want to do it via DM? Or here? Your call.

@CathZimmermann I am sorry to hear about your experience and that your daughter was involved in an accident. Please send us a DM with your name, state, email, so we can direct you further. -Denise

Hey @GEICO it sure doesn’t feel good to Geico. Our daughter was hit by one of your insured drivers and it’s been weeks since anyone replied to us with claim reimbursement $$

@Russ5287 Hello, please chat with an agent so that we can review the policy to get you the correct information. -Denise

@iamvongrady I am sorry for the long wait time on this. Please reach out to us via chat or phone for more information on the status. -Denise

If a company makes $45B a year, hiring enough underwriters shouldn’t be a problem. I submitted the documents @GEICO requested and now my life is on hold waiting for underwriting verification. This shouldn’t take days just to confirm basic paperwork. We deserve better service.

@Russ5287 Thank you for reaching out to us. Please send us a DM with your name, state, email, so we can direct you further. -Denise

@ankit113 Thank you for reaching out to us. Please send us a DM with your name, state, email, so we can direct you further. -Denise

@matters_th26159 We'd be happy to help answer your questions regarding this. Simply DM your name and state for assistance. -Gary

@GEICO why on earth would you remove auto-pay if they cancel their account and have a final bill due?! I cancelled and apparently owed a final payment but received absolutely no notification until yesterday when I saw hit pin my credit score 7 months later!!! #gladIcancelled

@skoehler Thank you for reaching out to us. Please send us a DM with your name, state, email, so we can direct you further. -Denise

@GEICO_Service Looking for some help understanding windshield/glass coverage. Just got quote from your app that fully replaced windshield is $468, but deductible is $500. Does this mean that coverage is useless as cost will never exceed deductible. Just looking for explanation.

@rickyhle We are very sorry to hear about your experience with our Claims Department! If you would like to speak with us about your concerns, please DM us your name and claim number so we can further assist you. -Alycia twitter.com/messages/compo…

I shall not purchase any more @VirginiaLottery lotto tickets and New Year's Millionaire Raffle tickets from now through December 31, 2026. This is due to the fact that the privacy of my family has been violated and I have been treated unfairly during the process of my insurance claim. I have been insured with @Geico @TheGeicoGecko for more than 25 years and my experience with Geico has been mostly positive, except this claim of damages in February 2026. I have been blackmailed at work and at home during the processing of this February 2026 claim. Through blackmail messages, I have been told to give some of the money from Claim Payment to others for snow removal or treat others to lunch although the insurance settlement payment offered is entirely to repair damages. I have never experienced anything like this being insured with Geico, except the incident this year.

@Kristofer8rhv Hello. We apologize for any frustration with not being able to log in. To better assist you with your please, please chat with a live agent 7 days a week / 7am-2am EST on.gei.co/4ruB3ww

@GEICO_Service Can someone please reach out to me I’m having issues with accessing my account to simply pay my bill, it’s saying that it doesn’t recognize my email and DOB that they don’t match what’s on file. I only have 1 email and 1 DOB and I received the reminder to my email

@KSESQ Good Evening. We're sorry to hear about the situation. Please DM your name and state for further assistance.

For the love of god @GEICO_Service can you fix your godforsaken app so I can message Mr. Christian Lopez who apparently doesn’t know how to pick up a god damn phone to return customer calls? This is the absolute worst customer service I have ever experienced.

@Worldmediario Good Afternoon, we are very sorry to hear about your negative experience. In order to further assist you, please DM us your name, claim number, and phone number for additional assistance.

@GeminisMemoir Good Afternoon. We're sorry to hear about the situation. Please DM your name and state for further assistance.

@GEICO has horrible customer service! My son has his own insurance yet you keep trying to add him to mine. I'be emailed his policy yet yall still won't remove him! You all not about to over charge me.

@Jk04037265 Hello. We apologize for any frustrations with not being able to connect with us. To better assist you with your claim, please chat with a live agent 7 days a week / 7am-2am EST on.gei.co/4bhkaiz or give us a call at (800) 841-2920

@GEICO_Service I have asked your adjuster several times to email me details, I have texted him, called him, spoke with him, yet he can't send me any emails. He schedules wrong times with the shop, doesn't reply. Is there a manager that can actually help?

@tunarolle53 I am sorry to hear that you are having issues with the claims. We would be happy to get you in the right direction, please send us a DM with your name. -Denise

@GEICO why doesn’t my GEICO adjuster call me back?