GEICO Service Team

Please be advised that @GEICO_Service is our official account on X providing GEICO customers support and assistance. GEICO is not affiliated with any other support accounts on X and will never request your information via WhatsApp. geico.com/contact-us/twi…

@BikinDoB Hi, this is Liz with GEICO's Social Media Care Team. I know it is frustrating when the rate goes up, especially if you're not sure why! Please DM us if you would like to review your policy with an agent! -Liz

Geico increased their car insurance by 25% with no heads up, well good bye to them. I shall not be paying this new fee and also shall not be using them anymore .fcking thieves .

@kosansh For privacy, we aren't able to discuss policy information in Social Media. Please DM your name and state for assistance. -Gary

@GEICO @GEICO_Service No follow-up email on next steps for scheduling a visit what’s going on? Claim No: 8822105420000004. If this delay continues, I’ll escalate this further, including a BBB complaint. #GEICOSCAM #GEICO

@AnneAshwor1awb If you have a specific concern we can help with, please DM your name and state so we can help. -Gary

I’ve been a loyal GEICO customer for over 15 years, paying premiums on my home and multiple vehicles without fail. But the moment I actually need them to do their job, they turn around and deny my claim with reasoning that feels dishonest and completely unjustified. #BanGeico

@kosansh For privacy, we aren't able to discuss policy information in Social Media. Please DM your name and state for assistance. -Gary

@GEICO_Service You have the claim number. You can find from there. Please respond here with next steps as your team is collecting data under false pretense and TDI complaint already filed. I will start sharing online messages from here on where there is no transparency.

@GEICO : Claim No 8822105420000004. Why do you not send next steps via email? What are you trying to hide? Your agents say they will follow up via email and they never do. We have call recordings. Do you have transparent Claim handling process #GEICOSCAM #GEICO

@SBE711jr Our rating guidelines vary depending upon the rules within your state. Each state does review and approve how we rate within their particular state. -Gary

@GEICO_Service Geico quotes illegally they are supposed to only quote off of three specific items and they do not they go into things that they should not have access to it is a privacy violation.

Please be advised that @GEICO_Service is our official account on X providing GEICO customers support and assistance. GEICO is not affiliated with any other support accounts on X and will never request your information via WhatsApp. geico.com/contact-us/twi…

@mong3y3 If you have a question or concern about a claim, please DM your name and state for assistance. -Gary

@GEICO how can you work for a company that takes and takes and doesn’t stand up for what right. Shareholders profits , do not pay your salary. The monthly premium keep you employed. Good luck when they replace you with AI

@JohnYi178680 We're sorry to hear about the difficulties. We can generally close a policy immidiately when requested. For assistance with an agent, please DM your name and state. -Gary

@GEICO @GEICO_Service Never ever use Geico for your insurance needs!!! Worst company ever I had to deal with. Cancel the policy 3 months ago they still can't cancel it and still taking the payment out! Please ppl go with @progressive it's the best!!!

Please be advised that @GEICO_Service is our official account on X providing GEICO customers support and assistance. GEICO is not affiliated with any other support accounts on X and will never request your information via WhatsApp. geico.com/contact-us/twi…

@mobinfiltrator If you have a specific concern we can help with, please DM your name, state, and concern so we can help. -Gary

@geico and @GEICO_Service have probably the worst insurance service I've witnessed. 🤷‍♂️

@gabepineiro47 Good Afternoon. We're sorry to hear about the situation. Please DM your name and state for further assistance.

@GEICO just had one of the worst customer service experiences. Not really helpful and/or able to answer some of my questions. And the rates you wanted to charge for providing nothing, but the legality of operation of a possible new vehicle are abysmal.

@VivaLaJuicyyy11 I am sorry to hear about your experience Please send us a DM with your name, state, email, If you need assistance with starting a policy. -Denise

Idk how yall got geico insurance, they are TRASH with communication

@Jossxu821 Hi please call us at 1-800-841-3000 so that we can address your concerns. -Denise

@___nyasha I am sorry to hear about your experience Please send us a DM with your name, state, email, so we can direct you further. -Denise

@GEICO_Service this didn’t work btw, Gary, and I’m still waiting for your tech support to get back to me. what’s annoying is my driver score is in the gutter because the app does not work. see where the trap is? y’all should do better

oh okay so GEICO will definitely raise your premiums because the app records trips incorrectly; I was a passenger for half of the trips I took last month but I have a subpar score because I’m recorded as the driver for all of them.

@amayajesus0 I am sorry to hear about your experience Please send us a DM with your name, state, email, so we can direct you further. -Denise

@GEICO maldito servicio PÉSIMO AUTOMATIZADO, 6 llamadas para que el sistema me pase a un agente y peor aún dicen que van por mi carro y llego primero un tow privado que la maldita grúa que me asignaron!!!’ Pésimo servicio

@V0XM0RI I am sorry to hear about your experience Please send us a DM with your name, state, email, so we can direct you further. -Denise

@Assurant @GEICO canceled my renters policy and I can’t get ahold of anyone to see if I have an outstanding balance because your customer service number just keeps asking for my zip code repeatedly. On par for shit service 👍🏻

@PerGratiamDei I am sorry to hear that you are having issues with the claims. We would be happy to get you in the right direction, please send us a DM with your name. -Denise

We just left a 3rd voicemail.

@MikeGamino8526 I am sorry to hear about your experience Please send us a DM with your name, state, email, If you need assistance with your policy. -Denise

@GEICO_Service After 12 years with GEICO, I’m disappointed with how my policy issue is being handled. I asked for my coverage to transfer to my new car, but rental coverage was left off. I’ve waited 8 working days for a response with no resolution.

@KikiNthemJs I am sorry to hear that you are having issues with the claims. We would be happy to get you in the right direction, please send us a DM with your name. -Denise

@GEICO I do not recommend them with all their lawsuits especially the total lost ones. I have been a customer for 14 years and they trying to total lost my truck from the snow storm. All i had was a damaged sunroof of a kia sorento. 0 out of 10 recommend. #FixMyCar

@Shanac__ I am sorry to hear that your rate changed. Please send us a DM with your name, state, email, so we can direct you further. -Denise

I’ve been with Geico for years, no accidents no tickets but yet my insurance keeps going on WTF

@___nyasha I'm sorry for the difficulties. For tutorials how to do this just go to on.gei.co/48UAaqs and click on "Update Your Driving Role" right under the header "Update Past Trips" -Gary

@GEICO_Service that option is not available, Gary. I even called customer service for help and spent 30 minutes but we couldn’t find it. a ticket was created, Gary. this was not helpful at all