Gap

@ChefKayhB_ Hi there, we are so sorry to hear that you didn't receive your package. Please DM us with the order number and the email address you used to place your order so we can look into this for you. We look forward to hearing from you.

@gap is the absolute worsttttttt!! Said ups was the carrier for my package !! Just to lose my package because they sent my items through roadie which was not listed on my order or original receipt 🧾. Their managers unprofessional their corporate REPRESENTATIVE CUSTOMER team suck

@mishubhamm @myntra Hi Shubham, we're sorry to hear about your experience and understand your disappointment. Since your purchase was made through Myntra, they are best equipped to assist with order and product concerns. We encourage you to continue working with their support team for resolution.

Purchased a track pant from @Gap via @myntra, and after just one mild wash, it developed severe discoloration. Disappointed with the quality from a global brand like Gap. Since the return/exchange window has closed, Myntra has not been responsive. Expected much better.

@ParaSiempre_LA Hi there, we are so sorry to hear that you are having issues with the delivery of your order. We'd be happy to look into this for you. Please DM us with your order number and the email address used. We look forward to hearing from you.

@Gap here we go again. Another issue with UPS delivering my package. Now they are telling me that y’all have to call to file an investigation ticket so that they look for it. This is insane! First package never delivered and returned. Now this…

@ParaSiempre_LA @UPS Hi there, we're glad you reached out! We're so sorry to hear of the issue you've encountered with your delivery and we ask that you please DM us with your order number and the email address provided at checkout so that we may research further. We look forward to your reply!

Called @UPS because they wouldn’t deliver my package to the UPS Access Point. A service that @Gap offers. UPS tells me to call Gap because they don’t offer access point pickup from Gap & UPS can’t change the address because Gap has that feature restricted 🤦🏼‍♀️

@ms_jL Hi, thank you for stopping by our store on Broadway and Cortland. We're concerned to hear this, we would love to further look into this for you. Please send us a DM with the day this occured, your email address, and phone number. We look forward to your reply!

Is it a common store policy for @Gap not to sell the last shirt of a certain design. Buying my son a Knicks shirt and they have his size but the employees refuse to sell to my husband because it is the last one. This is the store on Broadway and Cortland. Just found it unusual

@roblematic1738 Hi Bobby, really sorry about that, and we hear you on how that message came across. That’s not the experience we want. Please send us a DM with your order # and email used at checkout, and we’ll take a closer look! We look forward to hearing back from you!

@harielg79 Hi Hernán, we’re concerned to hear that your package hasn’t arrived—that’s not the experience we want for you. We'd be happy to look into this further. Please DM with your email address and order number, and we’ll review your delivery and see if we have options to help.

I still can't believe @Gap is telling me they can't refund me for a package they admit to losing themselves, simply because I realized it after the time frame stipulated in their policies. What if they had refunded me instantly upon realizing they'd lost it? Why is my fault?

@jewishbroke Hi, thank you for your interest in shopping with us. We're very sorry to hear this. We'd love to help further look into this, please share with us an image in a DM with the image. We look forward to your DM!

The @gap app is so user unfriendly. It’s impossible to find a t tip or pants matched w a an outfit in picture.

@efk222 Hi there Fraydi, so sorry about that experience. We understand how frustrating that must have been, especially after making the trip. Thanks for flagging this to us and we’ll share your feedback with our teams so it can be reviewed. Thanks for shopping Gap!

@Gap hi you need to update your website as the Bayview village location does not have a single item from gapbody and I just drove all the way out there to purchase underwear…

@faizm7773 Hi, thanks for reaching out about this. We’d be happy to look into it for you. Please send us a DM with your order number and the email address used for the purchase, and we’ll review this further. We look forward to assisting you! Jesus - GAP Customer Relations

@Gap I am sharing my concern here because I believe you will be able to help me. I purchased a pair of jeans from Myntra, but the color faded after just one wash. I need to return them.@Gap @MyntraSupport @myntra

@NevadaUte Hi, We’re really sorry to hear about this experience. Please send us a DM with your order details so we can take a closer look. Jesus GAP Customer Relations.

We’ve been shopping at @oldnavy and @Gap for 26 years and had a credit card which we obviously will not be using anymore if you are refusing to do business with us and taking our money without sending us what we purchased.

@NevadaUte @OldNavy Hi there, we're sorry to hear your order arrived with missing items. This isn’t the experience we want for one of our cardholders. Please DM us your order #, full name, and email or phone on the order so we can available options. ~ Cam, Gap Customer Relations

@stainback521 Hi, we hear you! We'll absolutely share with our team you'd like to see a replenishment in both those styles. We suggest for now, to keep an eye on our website in case we do! Thank you for taking the time to share your feedback with us and being a part of our Gap community!

@Gap Ah yes - fresh white, not new white. I got it mixed up with “new off white”. I am really just looking for the stride and 90s loose mid rise in optic white, and I’m desperate bc I only have 10 pairs!

@Gap I am currently spiraling about the lack of denim options in Optic White. Give it to me straight - are y’all replacing OW with New White? The ran stitching is not for me, so just let me know if I need to be scoring the second hand market. Tysm!

@dawnonme74 @OldNavy We are concerned to hear this. So we can look into this for you, please send us a DM with the alphanumeric order number and email address that is associated with the order along with a few more details. Thank you and we look forward to your message.

Excuse me, @OldNavy @Gap why are we issuing gift cards for returns instead of refunding when specified not to do so? Not appreciated.

@nati_nina We're concerned to hear you did not receive your package. We understand how frustrating that can be. So we can look into this for you, please DM us with the 7-digit alphanumeric order number and email address that is associated with the order. We look forward to your DM.

@seoulsmatt Hi, we're really sorry to hear that your wife recieved the wrong items, as an All Access member we would never want this to happen. We would love to connect with her, please tell her to send us a DM with her order number and email address. We look forward to her message!

@HoffThaChain Hi, we're sorry to hear this. We suggest you to try clearing your cache and history then try to to enter the address. If it continues, please give us a call at 1-800-OLDNAVY so we can help place your order by phone.

@BetulLewis Hi Betul, thank you for reaching out, and we’re sorry to hear about your experience with your Gap Turkey order. This platform supports U.S. and Canada customers only, so we recommend contacting customer service through the link on the page where your order was placed.

@Gap I am having a terrible online shopping experience with your GAP Turkey store. Do you check the quality of customer service here?

@Be_tru2u Hello, to reach out Customer Relations team you can call us at 1-800-GAPSTYLE and ask to speak with a Customer Relations team member Monday-Friday from 9:00 a.m. to 9:00 p.m. & Saturday, 10 a.m. to 8 p.m. If you have any questions, please DM us your email address and phone number

@Gap how do I reached someone in customer relations. I was told by customer service that I cannot placed an order, make returns even though it comply with your return policy, and request for a price adjustment ?