Gareth Scragg

@virginmedia Yet another outage and this one has been going on for over 24 hours now, and the resolution time keeps moving backwards. Even by your standards, it’s a bit of a ****show….. Think it’s time to switch back to BT.

@swardley It doesn’t matter what (party political) colour they are Simon, we know they’re lying because their lips are moving. Sadly, none of them are fit to run a bath, never mind the country.

Does Priti means "professionalism and integrity" compared to the other candidates? I suspect it's challenging to find any whose history isn't marked by significant controversies and notable shifts in policy positions ->

@virginmedia BTW I’ve already been to that URL you provided and the phone numbers you share for a complaint go straight into your standard customer services call centre route. This is the exact same team I am having issues with and not getting the issue resolved. Appreciate another idea pls..

@GarethScragg If you'd prefer to speak to someone, then you'd need to call to discuss. If you haven't already, you can raise a complaint via any methods listed here: virg.in/makacomp the team will investigate and contact you further either by phone or email ~CS~

Hey @virginmedia - how do I escalate a complaint? You have just failed to port my phone number for the THIRD time in 4 weeks, and I'm losing patience with being told "I'm sorry" and "I understand" by your India Call Centre. Thank you #abysmalCX #shouldhavestayedwithBT

@virginmedia If you hadn’t understood from the previous tweets, I don’t want to speak to your call centre again. They are not providing the level of service I expect as paying customer. I will make a complaint but I’d like this resolved before having to do that. Who can I speak to?????

@virginmedia Your agents are not escalating. Rather than protracting this discussion over Twitter, tell me how I can speak to someone live who is empowered to solve. I want this resolved, not a continued source of @virginmedia #customerdissatisfaction - which isn’t great for either of us

@GarethScragg Whilst it's true that the manager may not be able to action/quicken the port request, the agent should escalate the complaint as part of the process, so that the manager can discuss further with you. Are you certain the number is still active with your older provider? ~CS~

@virginmedia Thanks for quick reply. Unfortunately your customer service agents won’t escalate to a manager. Standard response is “they use the same tools as us”. Getting seriously frustrated. Have only been a @virginmedia customer for 1 month and starting to regret that. Next idea please??

@GarethScragg Hi Gareth, really sorry to hear that your number port request has not been actioned. To escalate your complaint, you can do so with any of our customer service agents, if they are not able to resolve on the call, this is escalated to their manager for further contact. ~CS~

@DaveZ_uk Amazing photo!

Interesting article from @ITechknowledgy, @DXCTechnology's President, Cloud and Infrastructure Services. See how large companies are doing Cloud Right. #DXCDoesCloudRight bit.ly/384ddod

"If developed correctly, immersive virtual tech could foster the global inclusivity necessary for the future". In her @WEF article, DXC Technology's Brenda Tsai explores the role of the #metaverse in achieving collaborative equity. bit.ly/3FNQwzE

@BryanstonCanoe Like all the best racing circuits…….! racingpost.com/news/paddle-yo…

A flooded river, so paddling on the paddocks today! Good limbo and sprint training.

@YesMissMurphy That very definitely looks like Falmouth. Enjoy!

@YesMissMurphy In = On - both equally cathartic

@EsherTandoori our order was due to be delivered 50 mins ago (it was a 50 min. Delivery time), so we have been waiting nearly 2 hours. Your phone is permanently engaged. Can you please tell me if we are actually going to get our curry this evening please? #notimpressed

The Organisers of the Devizes to Westminster International Canoe Race have issued a statement following the conclusion of the inquest into the death of a competitor in the 2019 edition of the event #dwcanoerace dwrace.co.uk/downloads/dire…

@BryanstonCanoe Great to see the team back on the water. Very happy memories on the Stour... Look forward to the next OBCC reunion and opportunity to paddle/swim* *delete as appropriate 🤣

A quick jaunt below the weir, hurriedly turning around when we saw swans and their cygnets!

@BryanstonCanoe Great memories. Next year everyone!

It's the end of Day 2. We should be at Marlow. Parking is tricky, and supporters hurry about dragging trailers full of kit. We can hear the dull roar of the dual carriageway far above the campsite. We are on the Thames now. The river is slow - it would have been a hard day.

@BryanstonCanoe Great shot!

There was a bit of wild swimming in the Stour last week.

@reillyusa Lucky man. With a 5yo & 7yo, home schooling is significantly less “peaceful”! Good luck, stay safe.

Looks like I have a new home office buddy for the next several weeks. #HomeSchooling

@reillyusa Love it. Game on 😎

Whoooooooah.