Garima sharma

@Shree17699287 @BandBajaateRaho @goibibo @jagograhakjago @getmyrefundin Thanks alot for your help. I will take the legal actions against them if i won’t get my money back. Apart from the refund, they are asking for a penalty worth Rs. 25,000. Shameless @goibibo @sanjaybhasin5 @GoibiboSupport See there are many victims of your fraud.

@BandBajaateRaho This is fraud by your employee and by Goibibo. I have the call recording. Will escalate this to Consumer Court. #GoibiboFraud #ConsumerRights @goibibo @jagograhakjago @GoibiboSupport @sanjaybhasin5 your team is a fraud

@BandBajaateRaho Hi Team, Thanks for contacting. I would like to raise my voice against @goibibio running the fraud business. I am raising a complaint regarding fraud and misinformation by your employee Archana. On a recorded call, I was informed that cancelling my Delhi–San Francisco ticket

@BandBajaateRaho I was clearly told on a recorded call by your employee that if I cancel my ₹86,500 ticket (Delhi–San Francisco), I would receive a refund of ₹15,000–₹20,000 with only ₹25,000 deduction, and no penalty. Now, you’re saying no refund + ₹24,000 penalty? @goibibo @jagograhakjago

@BandBajaateRaho If needed, CRM records can verify this. Despite repeated follow-ups, your team delayed responding for 3 days and changed the terms. I will be taking this matter to Consumer Court soon. #GoibiboFraud #ConsumerRights @goibibo @GoibiboSupport @jagograhakjago

@BandBajaateRaho would only incur a ₹25,000 deduction, with no additional penalties. Now, without any call or proper communication, I’ve received a message stating there will be a penalty. I checked my call logs—no call was made.@goibibio @jagograhakjago @GoibiboSupport @SanjayBhasin5

@goibibo @GoibiboSupport @SanjayBhasin5 @sanjaybhasin5 @GoibiboSupport @goibibo can you update or seems like you are not efficient enough to do your own work? Your customer care person said a certain amount will bw refunded and I haven’t heard from your team till yet, when i asked about the exact amount @jagograhakjago

@goibibo @goibibo @GoibiboSupport @sanjaybhasin5 please let me know the exact refund amount. Been waiting for the update for past 24 hrs.

@goibibo i would like to talk to a real customer representative, haven’t you hired one? The automated voice is just pulling all the wrong info.

@goibibo @SanjayBhasin5 @GoibiboSupport Since when @goibibo started charging people and said they will refund according. Where is the clarity? @SanjayBhasin5 @GoibiboSupport what do ypu pay Archana for? She is literally taking money as an wmployee amd this is how she is responding to the customers. Pathetic.

@goibibo @sanjaybhasin5 @GoibiboSupport look at the whole trail, how i am constantly asking for a call and how Archana doesn’t do her work properly. This is your service. Pretty questionable.

@goibibo @goibibo i am not here to have this conversation on chat like this, especially with Archana, you can’t refund someone’s money as per pike this, you have to inform. Arrange me another agent to be on call. @sanjaybhasin5 @GoibiboSupport kindly look into this matter

@goibibo When did you try to even reach me out Archana? Stop lying my phone wasn’t even touched from 2 to 6 pm as i was busy with my clients. And even if there was some network issue, it was your duty to call back again and inform, you could have dropped the same in my dms yesterday,

@goibibo Read on the left side

@goibibo @goibibo which you didn’t do. I am attaching the ss where it’s written that the cancellation charges at 23k.

We attempted to contact you yesterday, but the call didn't go through due to a busy signal. We've also shared the updates with you via DM. Please note that the penalty was imposed by the airline, not us. If you'd like to cancel, you can proceed with the cancellation process, and we'll facilitate it accordingly. - Archana x.com/messages/compo…

@goibibo @goibibo i had to go and check multiple times on the message about the update, while she said she would call mw back. Pathetic work. Fire your agent if she can’t work properly.

@goibibo @goibibo written that the charges are around only 23k. Is your customer care making a fool out of us? Are you guys trying to loot us? This sort of service you provide.

@goibibo @goibibo if i cancel my ticket which i have booked for both the sides at the same time and flew for 1 side only and cancelling the return, I can’t cancel that’s what she said and now she is saying that if i cancel the money deducted would be 30000 whereas it’s very clearly