GoibiboCare

#GoodToKnow #GoibiboCares | We understand you need assistance even after booking. So, tap on MyTrips on the Goibibo app for any after-booking queries or concerns related to flights or hotels. Just select the desired option to process your request.

As Checked your booking was partially failed Refunded segment: New Delhi - Hyderabad (this segment could not be confirmed as it failed during processing) The refund ₹ 4,566 for the unconfirmed segment has already been credited to your original payment method you need any further support or have additional queries, please feel free to write back to us at your convenience.-Shashank

@GoibiboSupport Hi I had booked a flight from Goibibo under the booking id GOFLDSTALKZA6682718. When I am trying to web check in for my flight from New Delhi to Hyderabad, it says booking not found. I have my PNR number as well. My flight is tomorrow at 2:10 PM IST. Pls resolve.

@DivyanshuShrim1 We would like to inform you as per our validation bus was operated as scheduled. Hence, no refund can be initiated to this Booking. Please do write us back if you have any notification for cancellation so to assist further.- Pradeep x.com/messages/compo…

@GoibiboSupport Its been 2 days...still I haven't got anything...is this your service?

@GoibiboSupport @goibibo Just one hour before the journey the bus operator calls me and tells that the seat is wet due to AC water. And doesn't even provide any alternative solution. Kindly look into the matter and provide me the full refund.

@ErVishalKumarX We regret for the inconvenience caused to you. Let us get this checked and keep you updated. Kindly allow us 48 hours so we can review your concern and provide a resolution.- Shashank

@Goibibo Booked a clean room, got mold, seepage, damaged ceiling & unhygienic bathroom. Completely unacceptable and misleading. Requesting full refund or fair compensation. Booking ID: GH71068273381098. #Goibibo #Refund #CustomerRights

@anti_secular_ We regret for the inconvenience caused to you. Let us get this checked and keep you updated. Kindly allow us 48 hours so we can review your concern and provide a resolution.- Praveen

@MoCA_GoI Shared my details over DM . Same issue is with my latest booking where airline refunding 100% amount but on @goibibo they are charging almost 5k cancellation even if cancelling within 24 hours or booking . Snap attached in same tweet thread .

@goibibo @GoibiboSupport @makemytrip @makemytripcare Booking ID - GOFLDNTAM9VL5909410 and GOFLDNTAM9VB1446100 cancelled within 24 hrs of booking . Charged cancellation fee and minimal refund received which is against @DGCAIndia policy. @AirIndiaX refunded full but you charged.

@GunjanSoni_ Thank you for highlighting this we are getting this checked we will update you within as soon as possible.-Shashank x.com/messages/compo…

@KrishnaIndian01 As per our recent telephonic conversation, we have shared all the relevant details with you via email. Should you have any further questions or require additional assistance regarding your booking, please feel free to write back to us. We are here to help. - Praveen

Since 12July, I've received no proper response from @goibibo.Worst customer service ever. VeryThanks To @IndiGo6E for trying to help, but my booking was through a third party. Booking ID:GOFLDNTAMC6F5241189 | PNR: C8ZDQP. If you want to waste your time and money, choose @goibibo

We attempted to connect with you over the call; however, we were unable to reach you. Upon checking the airline portal, we found that the applicable cancellation penalty is approximately INR 7,500. If you would like to proceed with the cancellation, kindly let us know, and we will assist you further accordingly. - Shashank

Very disappointed with your support I am trying to cancel a flight and there is only 10min left for the 24hr window of cancellation I have been trying, no response has been received from your end @GoibiboSupport

@I_m_Shiladitya Thank you for sharing the details. Kindly allow sometime to validate the issue and update you with a logical closure.- Pradeep x.com/messages/compo…

@goibibo @GoibiboSupport Booking id - GOFLIGTAMDS68115057 Pnr is generated but ticket number is pending, please help

@gaurav48085921 Thank you for reaching out to us. Kindly request you to share your booking ID via DM and contact details so that we will be able to assist you further.- Shashank x.com/messages/compo…

@goibibo This is unacceptable. My flight was partially cancelled 15 days ago, and despite Goibibo already receiving the refund from the airline, my money is still not being processed. Your support team has TWICE falsely promised that the complete refund would be credited.

@VivekJa55 We are here to help you in the best possible way. We request you to please provide the detail related to your concern in DM along with your contact details and booking ID.- Pradeep x.com/messages/compo…

@GoibiboSupport Plz help ur customer care number is of no use. I need to change a letter of my name on my flight ticket but unable.to do. Moreover @IndiGo6E is also not helping. @goibibo guys are saying talk to @IndiGo6E and they say the opposite.

@Yasir3541798 Thankyou for highlighting this with us. Let us get this checked and keep you updated. Kindly allow us sometime to look into it.- Abhishek x.com/messages/compo…

@goibibo @GoibiboSupport @AkasaAir @Goibibo_Support

@Timepas38531144 Thankyou for your kind words. - Praveen

@GoibiboSupport thank you for your support!

@Goibibo @GoibiboSupport I received the airline refund for my cancelled booking, but the convenience fee has been deducted. I want to know why is the convenience fee not being returned? Review my booking and process the complete refund. Booking id : GOFLDSTALOW66224635

@ALOK64769091 We regret the inconvenience caused to you. We request you to kindly share your Booking ID along with your contact number so that we can review the details and assist you further. - Yash x.com/messages/compo…

We have reviewed your booking and can confirm that a full refund was initiated on 24-Oct-2025 under Reference Number (RRN) 1952770301. Depending on your bank's processing cycles, the funds should already be credited to your original source account. If you require further tracking, please present the RRN listed above to your bank branch. - Praveen

@GoibiboSupport matter is not refund, matter is who will pay extra amount which i paid to air india due to this cancelation without any reason...

From bustling bazaars to iconic landmarks, our cabin crew Gurleen Kaur takes you through the Delhi she proudly calls home. Fly SpiceJet. #MyHomeMySky #flyspicejet #spicejet #delhi #addspicetoyourtravel

@Yashchhabra123 We regret the inconvenience caused to you. We request you to kindly share your Booking ID along with your contact number so that we can review the details and assist you further. x.com/messages/compo…

@GoibiboSupport Very disappointed with your support I am trying to cancel a flight and there is only 10min left for the 24hr window of cancellation I have been trying since the past two hours however, no response has been received from your end

@vipsbond Sure sir.-Rahul

@GoibiboSupport Sure, looking forward to your response. Thanks

Very disappointed with @goibibo and @GoibiboSupport. My wife and I booked a cab from Delhi to Landour for our 26–28 June holiday. We left Delhi at 8:30 AM and reached Dehradun only around 4:30 PM. The cab was then stopped by traffic police because the driver's permit had not been renewed. Before proceeding to Landour, I contacted Goibibo and raised concerns about the driver's confidence on hill roads. I was assured that the driver was experienced in mountain driving. However, on the very first steep climb, the car rolled backwards multiple times (every other car was going) and the driver himself told us that the car would not go uphill. For safety reasons and because the driver was unable to safely continue on the hill roads, we had no option but to abandon our trip, stay elsewhere for the night, and return to Delhi the next day without ever reaching Landour or completing our 26–28 June holiday. Despite never reaching our destination, I paid the driver the full fare. Goibibo later marked my complaint as "Resolved" based on the driver's version of events, claiming that the driver never refused sightseeing and was experienced in mountain routes. That was never my complaint. My complaint is simple: we never reached our destination and had to cancel our holiday because of safety concerns and the driver's inability to safely complete the journey. The driver himself said the car wouldn’t go uphill, but we could see that every other car was able to go. We could very well see that the driver had no experience of driving on the hills. He was even warned by the local drivers on a couple of sharp turns taken dangerously! But Goibibo never did anything to resolve the issue! Booking ID: CARP7712761093869013 #Goibibo #TravelSafety #CustomerExperience #ConsumerRights

@adityagupta2897 We regret for the inconvenience caused to you. Let us get this checked and keep you updated. Kindly allow us 48 hours so we can review your concern and provide a resolution.- Praveen

@GoibiboSupport Hi @goibibo @GoibiboSupport i l would like to know about my insurance claim . As its very long day awaiting for claim have done 20+ calls and 20+ mails but there is no proper response .

@Goibibo @IndusIndGenIn Bus accident on 30 May 2026. Claims: Aditya-2261015471 & Akash-2261015469. All requested documents have been submitted, yet claims are still pending. Your team confirms documents are received but keeps asking us to wait. Please resolve urgently.

@vipsbond Thank you for sharing the screenshot. As per the timeline shared with you, we will validate the details with our concerned team and provide you with an update within the committed timeframe. We appreciate your patience and understanding.-Rahul

@GoibiboSupport Already shared with you!

We sincerely apologize for the inconvenience you have experienced. We understand how important this matter is to you, and we want to give it the attention it deserves. Please allow us sometime to carefully review your concern and provide you with a thoughtful resolution. Thank you for your patience and understanding. - Vishal x.com/messages/compo…

We completely understand your concern and sincerely apologize for the delay in resolving your query. Please be assured that we are actively working on your refund request. As per the airline's process and approval, a Refund Application (RA) has already been raised with the airline, as this is a mandatory requirement to claim and process the refund. - Nikhil

@GoibiboSupport Dear Goibibo team It's almost more than 4 months completed and again asking 1 more month for refund And also, i didn't get proper response from customer service It's totally not acceptable, How can we trust you in future Kindly do the needful as early

Airline changes flight timing by ~4.5 hours, passengers receive inadequate intimation, and then are forced to struggle for refunds. Requesting intervention from: @RamMNK @mohol_murlidhar @MoCA_GoI @PIB_MoCA @jagograhakjago @consumerforum_ Kindly look into the conduct of @flyspicejet, @Goibibo and @YatraOfficial and ensure passenger rights are protected. #SpiceJet #DGCA #ConsumerRights