GoibiboCare

#GoodToKnow #GoibiboCares | We understand you need assistance even after booking. So, tap on MyTrips on the Goibibo app for any after-booking queries or concerns related to flights or hotels. Just select the desired option to process your request.

@Ishpree30499653 We are here to help you in the best possible way. We request you to please provide the detail related to your concern in DM along with your contact details and booking ID.- Pradeep twitter.com/messages/compo…

@GoibiboSupport - I booked a flight from your portal and it is scheduled for tomorrow morning. I’m unable to check my booking on Airline portal and web check-in facility is not available. Your support is just saying confirmed but airline does not have my details. Please help(1/2)

@koniChahiye We request you to kindly share the transaction details along with your contact information so that we can assist you further.- Pradeep twitter.com/messages/compo…

booked ticket from @goibibo , payment deducted , flight departures tomorrow and they asking me to wait for 2-3 days for payment confirmation till then i don’t any booking what next??? @goibibo @MoCA_GoI @RamMNK

@Satyamkatiyar5 We regret for the inconvenience caused to you. We care for you and we do want to resolve this issue at the earliest. We request you to provide the detail related to your concern in DM along with your contact details and booking ID. - Aditya twitter.com/messages/compo…

@goibibo i think you should close your hotel booking business i have booked a prepaid resort in vietnam for 15th to 18 may on 10th may, but when i reach resort they said my booking is cancel and its 12:23 am of next day, not get getting resolution

@rahultweeps90 We are here to help you in the best possible way. We request you to please provide the detail related to your concern in DM along with your contact details and booking ID. - Aditya twitter.com/messages/compo…

Hey @AirIndia & @AirIndiaX, I booked a codeshare flight via @goibibo. I successfully completed web check-in on the Air India Express site, but the boarding pass won't download and hasn't arrived via email. Can you please assist? #AirIndia #TravelHelp

@prateekpan14512 We are here to help you in the best possible way. We request you to please provide the detail related to your concern in DM along with your contact details and booking ID. - Yuvraj twitter.com/messages/compo…

@GoibiboSupport Booked an IndiGo flight via Goibibo with “Free Date Change Assured upto 3hrs ”. Earlier the reschedule was showing ₹0 charges, but now suddenly being charged ₹8,997 as airline date change fee despite being within eligible window @goibibo

@ZilarshR Thank you for sharing the details. Kindly allow us 24 hours to validate the issue and update you with a logical closure. - Yuvraj twitter.com/messages/compo…

Hi @goibibo I have had the worst experience ever regarding ref no 23307843422025600. Despite giving all details seems like your Ai generated email responses can't get my refund or provide solution. How many more days shall I wait?

As checked for PNR- V8Y5WM, the airlines had initiated a refund of INR 1,408 at their end. We have initiated the refund of INR 490 after deduction of non-refundable components. We kindly request you to share us the full refund confirmation received from the airlines in case you are looking for a full refund. Rest assured, the applicable refund in already initiated in this case. -Mayank x.com/messages/compo…

@GoibiboSupport Is this some kind of a joke? I paid Rs.9188/- while booking and after cancellation you're refunding only Rs.490/- Akasa airline customer told me that they have made a full amount refund as per @DGCAIndia guidline. Then why this? I need my full refund asap.

@sujay_ara We would like to inform you that we have initiated the remaining refund and you will receive the refund within the next 24 hours. Thankyou for your patience. -Mayank twitter.com/messages/compo…

(BLR TO COK) April 29th 2026 GOFLDSTAJT428034622 @GoibiboSupport @Goibibo_Support @goibibo Request a full refund for my flight booking,airline has refunded entire ticket amount to your account due to 6hrs+ delay. I have paid 12096/- and why are you processing a refund of 10380?

We understand your concern on this matter. As checked, we have already received this issue on a different social media channel Instagram. Hence in order to avoid any delay and duplicity of efforts, we would request you to kindly write on the same platform Instagram, since our team is already working on this issue and would be updating you as soon as possible. - Yuvraj x.com/messages/compo…

@GoibiboSupport No update I tried contacting them through instagram platform please share me the email id or phone number where I can talk to your customer support team @goibibosupport

@Goibibo @GoibiboSupport Extremely disappointed with your service. Refund for PNRs ADD5VJ & CG64MA is still pending. No clarity, no accountability. If not resolved ASAP, I’ll escalate to DGCA & consumer forum. Act now. #RefundIssue #Goibibo

We truly regret the inconvenience caused here. We are actively reviewing your concern and working towards a resolution. Kindly allow us 3–5 working days to check this thoroughly and get back to you with an update. Appreciate your patience in the meantime. - Yuvraj x.com/messages/compo…

@GoibiboSupport @goibibo It’s been more than 48 hours since my first tweet/mail, but still no response. Please process my refund ASAP as Air India has already approved it. @GoibiboSupport @goibibo

@Goibibo Air India has already approved my refund, but I am still waiting for the refund amount from your side. I have also sent DMs and emails but received no proper response yet. Kindly process my refund ASAP and share an update. #Goibibo #RefundPending

We would like to inform you that in order to proceed further, we require the flight cancellation notification in DM or the full refund confirmation that you may have received from the airline. Sharing these details will greatly help us validate the issue and claim the refund accordingly on your behalf. We appreciate your cooperation. - Aditya x.com/messages/compo…

@GoibiboSupport @GoibiboSupport Following my conversation with the Scoot team, I was advised that the third-party application — in this case, yourselves — should connect directly with Scoot's Sales Team for refund."

Hello @GoibiboSupport @flyscoot team, Please refer the attachment for my statement. I require: 1. Immediate status clarification regarding my refund 2. Timeline for refund processing 3. Confirmation of refund amount INR 44,760 4. RA/reference details if already initiated

We are still working on your concern and have highlighted it with the relevant team. We kindly request your cooperation and ask that you allow us an additional 24 hours to provide a logical closure. If you have any further queries, please feel free to reach out to us again — we’re here to help.- Nikhil

@GoibiboSupport Nikhil @goibibo @GoibiboSupport @ashishkashyap how many hours left to complete your 48 hrs? Shall I wait for any response or just forget my money #deletegoibibo and sit relax? Let me know.

.@goibibo @GoibiboSupport Pthetic custmr support. 11 dys & stil no refnd resolution dspite repeated followups. Evry tym it’s th same msg: “r team will get bk.” Bt nvr does. Appreciate @Cleartrip actual caring abt custmrs & folowing till closr. M done with @goibibo #DeleteGoibibo

@AyeshaN94771294 We can understand that you may not feel good when we ask you again to wait and cooperate with us. However, we would like to assure you that we are working on your concern and will get back to you with an appropriate resolution within 48 hrs.- Nikhil

@GoibiboSupport @Goibibo_Support I'm writing this with great disappointment that I have not been able to get any resolution to my querey. This is regarding my booking (Booking ID: GOFLDNTAL1S32723327) for flight IX1378 dated 5 May 2026, PNR: X31K6V

@malquama97 We are here to help you in the best possible way. We request you to please provide the detail related to your concern in DM along with your contact details and booking ID.- Nikhil

12 days of mental harassment by @goibibo. Failed booking refund still not received. Your agents Asim & Abhishek are rejecting my official SBI bank statement as "invalid"—since when is SBI invalid? Stop hiding behind useless ARN numbers and refund my amount. @jagograhakjago

As we have an existing connection with you through another thread from Instagram, we will be closing this support ticket to avoid duplication. Please be assured that our team will continue to address your concerns through the existing thread. If you have any further questions or concerns, please don't hesitate to reach out. Thank you for your understanding. -Sagar x.com/messages/compo…

@GoibiboSupport i am booking flight from kathmandu to pokhra it say it need passport details but passport is not required can you please help so that i can book it

@deewakarbhatt17 We kindly request you to share your new preferred flight on which you would like to travel and reschedule the booking. Once we receive the updated date, we will be able to assist you further with the rescheduling process. - Yuvraj twitter.com/messages/compo…

@goibibo no reply to my issue

We truly understand your concern and are committed to assisting you. We sincerely apologize for the inconvenience you’ve experienced. To help us resolve this matter promptly, we kindly request you to share your booking ID along with your contact number via DM. Once we receive your booking details, we will immediately begin working on a solution. - Sagar x.com/messages/compo…

@GoibiboSupport how do we get past the voice bot and connect to a real human? Is there not a failover mechanism set? I've to get in touch with the team around my booking! But there's no way to get past the dumb bot!

@varun60827866 We are following up with our relevant team and will share an update with you within the next 48 hours. - Ritu

@GoibiboSupport I have shared Revise bill and apology mail from hotel.

@GoibiboSupport I’ chasing my refund for the last 4 months but no resolution. At the last minute, my booking was cancelled by Goibibo despite them knowing I was traveling with female family members. This shows complete negligence towards customer service and women’s safety.

@MonikaChy07 We are currently processing your refund, which is expected to be completed within the next 3-5 working days. Please wait and you will be notified once it is done. - Ritu

@GoibiboSupport Why @GoibiboSupport applied deduction for airline-cancelled flight?No proper clarification and no transparent refund breakdown has been provided despite repeated follow-ups.Requesting immediate clarification and full refund.@airsewa_MoCA @DGCAIndia @MoCA_GoI @jagograhakjago

Flight cancelled by airline, refund requested immediately.@flyspicejet has confirmed refund of rs 10,980 was already processed, but @GoibiboSupport ,@goibibo still hasn't credited the amount to my card and no ARN/shared updat provided.PNR:ZB8B9S.Please resolve urgently.@DGCAIndia

@GParekh74857 We understand that it is taking linger than usual however we are working to resolve the issue at the earliest. We request you to please wait for shared timeline. - Kunal twitter.com/messages/compo…

@GoibiboSupport @GoibiboSupport pls process the refund at the earliest...as confirmed by Air India that they have already processed the refund

@goibibo @Goibibo_Support @airindia As per DGCA rules, when an airline cancels a flight, you must issue a full refund including convenience fees- without harassing stranded passengers like us in Dubai. Instead of following up each and every day, the refund should be issued ASAP.