Hugo Gerber

@GrantHofmeyr @Afrihost @OpenserveZA @Afrihost @OpenserveZA what is the problem in Randpark Ridge and when will it be resolved?

@Afrihost @OpenserveZA internet down in randpark ridge.

@Afrihost @FFFibre My Fibre broken once again by frogfoot techs busy installing new client. Substandard network and no accountability by frogfoot to rectify poor installation standards.

@GerberHugo @FFFibre Thank you for letting us know, I really hope Frogfoot will be able to resolve this issue so that it doesn't occur again. ^Pulane

@Afrihost @FFFibre I got the 3rd party contractor back here myself. Once again the network is in a poor state. Joints look like spaghetti. Broke my fibre when closing up. If the network is not fixed this will happen forever. Frogfoot really have an extremely bad name in lorraine.

@GerberHugo @FFFibre Hi Hugo, I'm so sorry to hear that. I managed to see that a new ticket was logged with Frogfoot so that they can urgently assist. ^Pulane

@Afrihost @FFFibre Frogfoot just broke my fibre once again. The incompetence is killing me. Need the techs back here as they just left my neighbour. What the actual hell!!!!

@GerberHugo @FFFibre Alright, thank you for the update. ^Sinazo

@Afrihost @FFFibre Yes problem was resolved. Cause of fault was due to poor network installation standards. Nothing is labeled and therefore my fibre was used for a new client. Hopefully Frogfoot will come and do some maintenance and prevent this from reoccuring as it is really badly installed.

@GerberHugo @FFFibre A fault has been logged for you. The reference number is MVH-334-71736. ^Ani

@Afrihost @FFFibre No awaiting the call back still. No indication after being down for 4 days now when this problem will be resolved. The service from @FFFibre is really worrying to get this resolved in a timely manner. Its just like nobody cares.

@GerberHugo @FFFibre Hi Hugo, I am terribly sorry that the issue still persists. I see our tech support called you this morning. Have they been able to advise on how soon you should be back up? ^ Carl

@FFFibre @Afrihost 4 days down and counting.

@GerberHugo @Afrihost Kindly find that your issue has been escalated to our Maintenance Team. Kindly allow our team the time to assist. Apologies for the inconvenience caused.